Based on 58 review
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Ideally located in the prime touristic area of Makati, Saint Illians Inn promises a relaxing and wonderful visit. The property features a wide range of facilities to make your stay a pleasant experience. All the necessary facilities, including 24-hour front desk, Wi-Fi in public areas, car park, room service, newspapers, are at hand. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like television LCD/plasma screen, non smoking rooms, air conditioning, desk, soundproofing. The hotel offers various recreational opportunit...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Reception servicesConciergeLuggage storage
A HOME AWAY FROM HOME
Reviewed 22 july, 2019
I stayed at the hotel for a vacation trip in June 2019. This is my first time I stay here and will return in the future. it is convenient in terms of location, costs,and services it offers. staff is nice and friendly, the coffee shop serve Filipino breakfast which I love. the hotel is very convenient to malls and 15 mins away from the airport(if less traffic). i would surely coming back to this place.
No sleep but a nightmare....
Reviewed 27 december, 2018
I must adhere to the earlier advice from Peter S. Do not go there. The trick with the manager seems a tourist trap. Only I fear that it is even worse than Peter S. indicates. They even made me pay 2 X for one night. Local people made a reservation for me. The taxi takes me from the airport to the hotel in that street, where I was told that they couldn't find a reservation under my name and that there only was one last room. Price: 2241 P, without breakfast (for a room without a window). To take or to leave. There you stand as a tired tourist after a flight of almost 20 hours. I take the room under time pressure, but suddenly I notice myself (on the papers at the reception) that the hotel apparently is using 2 names: Saint Illian's Inn and Franchise. Only now they say that the hotel across the street belongs to the same management. I leave my luggage and go across the state to inquire. They confirm the reception of a reservation under my name. They call the manager. Answer: The manager will contact you in a few minutes. Waiting. Nothing. Back to the other side of the street. Waiting again. There also, they make a telephone call with that same manager. Same answer: 'She will contact you immediately'. Waiting, waiting. Nothing. No one says what I can, must or should do. 'The manager will arrange....' is their mantra. I go to bed and fall asleep. In the middle of the night, I realize that I had paid in cash, in advance, but had not received any receipt. At 6 o'clock I went to the reception of the hotel, where another person gives me at least a receipt. In the early morning, I went back to the other side of the street to find this manager myself. It was talking to a wall. She said.. to contact me later... In the meantime, I took breakfast, not included in the price. It was a caricature of breakfast at an exorbitant price. Again I had to ask for a receipt. It turned out to be an order ticket ... I walked a bit in the nearby streets and returned. Now the personnel was instructed to refuse to hand over my room key ...because... the manager had to speak to me ... Waiting. She arrives, almost at check out time, now stating that I had not turned up the day befor...(I did!!!) and that I had not cancelled the room the day before (I was waiting for her all the time....without any information or instruction!!!). Neither the manager nor the person at the desk told me what to do. So, me too, I was kept on a leash for hours and hours.. with the same story that a so-called 'manager' was going to contact me right away, what she never did .. so she could make me pay the room twice.... the day after.
Very bad service
Reviewed 16 august, 2018
They will charge you for an ink blot at P2,000. They will hold you until the operations manager arrives which means that if you have a flight that day, you will not be able to go home. Also, it is unhygeinic practice that slippers are shared and reused. Considering the cost of a pair of slippers, that should have been complimentary. They will not also allow you to go out even for the sake of buying slippers when I forgot to bring one. The supervisor is also mean. No one cleans the room. The hotel is overreacting on policies. If you want a hotel, don’t go here unless you want to be in a school where the principal os very strict. Lol.
Love their cozy rooms!! 😘
Reviewed 13 august, 2017
Stayed here for 4 nights (queen size bed). I so love their room, it has a fridge. And bathroom has hair blower & heater 😁. Staff were very courteous. It's located near Walter Mart just a few blocks away from the hotel & a 7/11 store located at the back. A must stay here in Makati.
Reviewed 4 may, 2017
The price was cheap and was happy about that. But we have not expected to find in our room so much cockroaches, a few rats, broken door lock, wire in the bathroom hanging open (which the water from the shower almost got in contact with the exposed wire), mosquitoes and some open floors. We have been in this hotel in 2013 and we found cockroaches. and then we stayed in this Inn in 2014 again, because it is cheap and have expected that the rooms will be better now and unwanted insects eliminated. Instead, was worst. The receptionists and the employees were friendly though.