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WOULDNT STAY GOT REFUND
Opinión escrita el 13 de Julio de 2021
We arrived 7/12/21. We where driving back home from MN to Texas. We just needed a room for the night, and were traveling with small dog which is why I chose them. The pet fee was $20.
We got room 116. The SMELL WAS HORRIBLE!
Reeked of dog urine!!!!!! It was very strong.
There was NO way I could sleep or breath that in all night.
So I went to the desk, And Asked if there was an alternate room available. He then gave me room 112.
Upon opening the door to room 112 I was hit in the face with a mold smell! Very musky and stuffy.
Like there was a leak or the carpet got wet and the room didn't have a chance to air out.
So we went back to the front turned in the keys and got a refund.
My only guess is those rooms are reserved for those with pets, and if so I would highly recommend taking out all the carpet ans putting down alternate flooring.
We ended up going next door to the Red Roof that has recently been remodeled!
Opinión escrita el 11 de Abril de 2021
The door has a large kicked and caved in area where it appears the police used a battering ram to enter the room. News articles state there was a shooting here in 2019, and the fact this room was allowed to be rented is disgusting! As a former hotel manager I will ensure to pass this on to all travelers I encounter. If this is the type of "QUALITY" you provide? You are far off your mark!
Below negative 1 review!
Didn't abide by reservation, not clean, smelled of smoke
Opinión escrita el 21 de Marzo de 2021
To be blunt, this place is a dump. We had a reservation for two rooms, 1 king bed in each. Upon arrival, about 5:00 PM, we were at first told they only had one reservation for one room, but upon presenting a printed copy of the reservation, a second room was "found." Then we were informed that all the rooms with King beds were already taken, so we would be given a room with two queen beds instead. Not happy about that, since our reservation clearly said 1 King bed. They had run out of Quality Inn logo key cards, so we had ones that said Econolodge with a different address. There was NO breakfast available at all, the ice machine on the first floor was out or order, the public restroom on the first floor was out of order and we were informed that the water in the swimming pool was cold. Upon walking the hallway, we could frequently smell cigarette smoke. There were places in the stairwells and hallways that had been patched with plaster, but not painted over. Overall, the place looked dirty and old. There was mold around the window and along the mopboard. A towel rack was missing, the TV remote did not work, and towels were haphazardly left on the towel rack, and we had to ask for toilet paper as only a very little had been left on a roll in one of our rooms. We left a list of complaints with the front desk person upon check out. The hotel faces a very loud and noisy interstate, and the walls are very thin so any kind of loud talking or kids running down the hallway is very noisy. We were only too glad to check out early the next morning and get out.
Worst customer service I’ve ever experienced
Opinión escrita el 16 de Septiembre de 2020
We DO NOT recommend this hotel. Our experience was terrible. We will not provide them with our business or the business of those we know in the future.
We stayed at this hotel on August 4, 2020. It’s taken me over a month to write a review and share my experience because we wanted to give the hotel and management the opportunity to address our concerns. This is a lengthy review, but we felt it was important to share our experience so others can make informed decisions about whether they want to support this establishment and hopefully keep experiences like this from occurring in the future.
Unfortunately, our stay at the hotel as well as how it was handled after we communicated our concerns to the hotel staff and management is THE WORST customer service we have ever experienced. It’s clear they do not care about the families/guests that stay with them.
We were traveling with our toddler and checked in late. Upon entering the room it smelled of smoke, but we realized the window to the room (which was located on the first floor) was open so we were unsure if the room smelled of smoke or if it was filtering in from outside. It was only after we got our child to sleep in the pack and play and laid down ourselves that we realized the linens and pillows were smoke filled. This was supposed to be a non-smoking room.
We needed to leave early the next morning. We stayed in the hotel for less than six hours. When we checked out a few hours later, I inquired about the smell of smoke in the room and learned this is a non-smoking hotel. We were told they would “air the room out”. Since this is a smoke free hotel, there should be zero confusion when housekeeping makes the beds and the linens smell of smoke.
I was told the front desk folks were not able to do anything for us as they are not equip to address our concerns and we would receive a phone call by 3 PM that day. No one contacted us. I called two days later and was told I’d have to contact the general manager by email. We emailed the general manager and were asked to detail our concerns again. Almost two weeks without a response and we respectfully inquired again. We were told we needed to continue to wait for a response. Two weeks after this exchange were able to find a phone number for the general manager.
During my phone conversation with the general manager I expressed my concerns about our stay, and our now greater concern of how the lack of respect, acknowledgement, and communication we had been shown was extremely disappointing and only inflated our poor experience.
We were avoided. We were spoken to callously. We were told things like “I’m sorry you feel that way” and “this is how the world works”. Complete lack of any ownership or respect for our stay at this hotel.
We were not requesting a full refund or anything in particular, we simply wanted to have a respectful exchange and conversation about our experience and how it could be improved. Bhavik Shah, the hotel’s GM, told us there is nothing he can do. He is the general manager who can make any choice in the management of his hotel and how they conduct business – what he really means is there is nothing he is willing to do. It is his choice to not address our concerns and work to prevent experiences like this from happening in the future.
Great place to Stay after ca Long Day on the Road
Opinión escrita el 20 de Julio de 2020
Hotel was excellent, Staff was also were very friendly and courteous, a indication of excellent training. Room was Great, Pet Friendly, and gt the beds were very comfortable. Breakfast was great considering the Covid. Walked my dog at 3:00 AM. and felt very comfortable in the area. Very nice hotel to stay at!