Hotel Riu Emerald Bay

Starting at

$ 121

TripAdvisor Review

Based on 4611 review

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The impressive Riu Emerald Bay beach hotel with its distinctive architectural style enjoys an ideal setting directly on the beach and the warm waters of the Pacific Ocean with wonderful sunsets. It features a beautiful garden and pool landscape, various dining options and a spa area. The centre of M...

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Property Info

The impressive Riu Emerald Bay beach hotel with its distinctive architectural style enjoys an ideal setting directly on the beach and the warm waters of the Pacific Ocean with wonderful sunsets. It features a beautiful garden and pool landscape, various dining options and a spa area. The centre of Mazatlan with a golf course, marinas and the Golden Zone is within easy reach.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
Stores
Beauty Salon
Pool and wellness facilities
..
Reception services
Luggage storage
Acrylic protection between customers and employees in the main contact areasThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableHand sanitizing gel is provided to guestsTemperature measurement available to customersWheelchair access - noEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionProtective clothing available for guestsIndividually packaged meals available for dinnerFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesFast check-inCoffee / tea in common areasMeal service changed to increase securityThe use of a mask is mandatory in the establishmentSmoking areasIn-room accessibilityBabysitting or childcare (surcharge)Support for excursions / ticket purchaseElectrostatic spraying used in disinfectionUmbrellas by the poolQuick checkoutHealth clubFree breakfastSpa treatment roomsPool or snooker tableWheelchair accessible bathroomPamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access andTake time to pamper yourself with a visit to the full-service spa. This lodge also features complimentary wireless Internet access and concierge services.Pamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access andRelax on the private beach or enjoy other recreational amenities such as an outdoor pool. Additional amenities at this hotel include complimentary wireless Internet access, wedding services, and tour/Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This hotel also features concierge services, wedding services, and a television Dip into one of the 5 outdoor swimming pools or enjoy other recreational amenities including a nightclub and a fitness center. Additional amenities at this hotel include complimentary wireless InternePamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a sauna or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access and concierTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Pamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with a visit to the spa, which offers massages and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a casino and a spa tub.Make a splash in one of the 2 indoor and 9 outdoor swimming pools and enjoy other recreational amenities, which include a sauna. Additional amenities at this resort include complimentary wireless InteBalconySpend the day on the private beach or dip into one of the 2 outdoor swimming pools. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a hair salon.Spend the day on the private beach or dip into one of the 2 outdoor swimming pools. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a hair salon.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You''re sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub, aPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub,Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub,

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1605

  • Very Good

    1569

  • Good

    755

  • Reasonable

    337

  • Bad

    347

Travelers profile
  • Business

    57

  • Couples

    1581

  • Solo travel

    86

  • Family

    1709

  • Friends getaway

    677

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Nice hotel with good food

Reviewed 8 december, 2021

I loved the hotel. It had excellent service and the food was very good. They should have added some Indian cuisine too as i saw lots of indian people at the hotel. Not much Choice for vegetarians. Entertainment service was ok. More entertainment like different games would have been appreciated. People working there were helpful but shortage of English speaking staff. Difficult to make them understand.

184naseemg

Amazing resort and vacation

Reviewed 7 december, 2021

We were very impressed with this resort. The resort was extremely clean and was in compliance with covid19 recommendations. Hand sanitizer everywhere for your use and all employees wore masks and did hotel guests when inside buildings. The rooms were quite roomy and clean and neat. We had room 1735 which had an amazing ocean view. Lots of choices at the buffets and the food was very good. If you couldn't find something to eat that met your taste buds then you have an issue. There was always snacks available as well. The pools were beautiful and there were so many sun loungers that we never had any issues finding one available in the sun or shade. We were very impressed that the adults pools were enforced by hotel employees to just have adults in them. Children with their parents were directed to the pools for children/families. Tons of loungers on the beach as well. Long, long beach with a very gradual walk into the water. You could walk 100 ft. into the ocean and still only have water up to your knees. The check in process was very quick as was the check out. We had no problems here. CANADIANS - great news - they did provide onsite PCR Testing for you return to Canada. The cost to us in Nov'21 for the test was $90.00 US. Which is quite a bit less that a lot of other places we looked. The process was quick and easy. Would highly recommend this resort to anyone. We were an adult family of 6 who thoroughly enjoyed our stay.

suzannek292

Grand Resort

Reviewed 7 december, 2021

As expected this RIU covered all bases! The people/employees were incredibly friendly, the he food was delicious, property was pristine and drinks were definitely refreshing. I traveled in cabs and used the city bus (green bus (flag it down anywhere and ask if it goes downtown?), hand the driver $1us and make his day) on several occasions going to the different markets and sights in Mazatlan. There is a decent size market within a 10-15 minute walk from the resort, turn left out the front gates and follow the sidewalk directly into the market. Safety was never a concern while travelling. The resort and capacity is twice that as RIU Vallarta if it helps put size into perspective. Overall 10/10 for me. Thank you for the hospitality RIU Emerald Bay and Mazatlan!

Canadiantravelfam68

Do not waste your money!!!

Reviewed 4 december, 2021

We went to this resort Nov 26th to Dec 3rd 2021. There was a group of 6 with 3 different rooms. We request to be on floors 6 or lower due to slow elevators, we ended up on floors 17, 16 & 11. We tried to change this 3 days in a row & were treated with rudeness & lies from the front desk, all the way up to the manager. The rooms were fine in size, beds were hard & could feel the springs. (you can request a mattress topper) There was no coffee maker in any of the rooms, no room service & we had hot water twice out of the 7 days. There is no housecoats or slippers in the rooms. The food was all buffet even in the restaurants that you need to book in advance. the food was 3 star at best. The pools are clean, yet no service, you have to go get your own drinks. The evening entertainment is not worth your time. There is a mariachi band that plays on the beach in the afternoon, so forget any quiet time on your balcony. We would never stay at this resort again.

darlenebY2531GU

another amazing week at Riu Emerald Bay

Reviewed 4 december, 2021

We just returned Fromm a week at the Emerald Bay. I have been going to the Emerald Bay for 10 years and yes it is time for a bit of a face lift in some areas. The halls have a few missing floor tiles and the rooms could use some updating , but this should not deter anyone from going there .The food is always good with huge variety of food at all stations and if you cant find anything to feed your hunger, nothing will. The staff are amazing as always.The Bars all have premium liquor including the pool portable bars. The rooms all have liquor with more generic bottles of booze but they are still very drinkable.Please keep in mind that covid as reduced the incoming revenue to the resort for almost two years and they are just getting up and running for us foreigners. There was a lot of Mexicans at the resort, that part is true, but you are in their county so I am very surprised by vacationers being surprised by being a lot of them there.I will conclude by stating what should be obvious.I believe that when you can go to this type of resort in the Middle of one of our Canadian winters for a week all in for around $900.00 all in,I feel you should take the good with the bad, and trust me there was much more good then bad.This is a fun,clean,safe to have a vacation, cant wait to go back in this upcoming March

MEXICOBOUND21