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**Property Location**.With a stay at The Palms Resort of Mazatlan in Mazatlan (Zona Dorada), you'll be within a 15-minute drive of Cerritos Beach and Mazatlan International Center. This beach resort is 2.9 mi (4.7 km) from Playa Norte and 3.3 mi (5.2 km) from Mazatlan Aquarium. ...
More about the hotel**Property Location**.With a stay at The Palms Resort of Mazatlan in Mazatlan (Zona Dorada), you'll be within a 15-minute drive of Cerritos Beach and Mazatlan International Center. This beach resort is 2.9 mi (4.7 km) from Playa Norte and 3.3 mi (5.2 km) from Mazatlan Aquarium. Distances are displayed to the nearest 0.1 mile and kilometer. .Playa Brujas - 0.1 km / 0.1 mi Islands and Protected Areas of the Gulf of California - 0.9 km / 0.6 mi Punta Camaron Beach - 1.7 km / 1 mi El Cid Country Club Golf Course - 1.8 km / 1.1 mi Sea Shell City Museum \- 1.9 km / 1.2 mi The Mazatlan Malecón - 2.7 km / 1.7 mi Monument to the Family - 2.7 km / 1.7 mi Plaza de Toros - 3.9 km / 2.4 mi Galerias Mazatlan - 4 km / 2.5 mi La Gran Plaza Mall - 4.3 km / 2.7 mi Teodoro Mariscal Stadium - 4.4 km / 2.7 mi Cerritos Beach - 4.6 km / 2.9 mi Hector Guillermo Pena Tamayo Park - 4.7 km / 2.9 mi Playa Norte - 4.8 km / 3 mi Mazatlan Aquarium - 5 km / 3.1 mi .The preferred airport for The Palms Resort of Mazatlan is General Rafael Buelna Intl. Airport (MZT) - 26.3 km / 16.3 mi. **Rooms**.Make yourself at home in one of the 190 air- conditioned rooms featuring refrigerators and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers.**Dining**.Grab a bite to eat at Las Islas, one of the resort's many dining establishments, which include 2 restaurants and a coffee shop/café. Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee.**Business, Other Amenities**.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Mazatlan? This resort has facilities measuring 7973 square feet (741 square meters), including a conference center. Free valet parking is available onsite.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
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Based on 442 reviews
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Golf Visit With Friends Oct 2019
I have been staying at the Palms for years including when it was the Holiday Inn Sunspree. I wouldn't stay anywhere else. I brought along 2 golfing friends who had never been to Mazatlan. Everything was great except the hardness of the beds. I had warned them and they thought no problem but did find the beds hard. I bring my own foam mattress pad so it's not a problem for me. The price of the rooms is great, the ocean view fantastic and the staff is always great. I wish they still had happy hour at the restaurant. Periodically they have convention groups of young people that may stay for a few days and I try to find out when and avoid those times. I have been there during one or two group meetings over 20 years and the kids were polite and did not ruin the vacation. I love the proximity of The Palms to the El Cid Golf Course, that can't be beat! One other suggestion I have is that they update their exercise equipment in their small workout room.
Gone downhill and it was a big hill!
Really sad to see this property slide into a poor hotel choice in Mazatlan. Our 5th time staying here and our last. We switched hotels after a week into a two week stay. Were were in a suite #628. Beautiful oceanfront view... BUT noisy big time 3 of the 7 nights we stayed. What made us move was the all night beer bash in front of the hotel. 50 or so college age really did stay up to see the sun rise! Loud! Spoke to manager and she was not helpful so we left. Restaurant ok only but great views! Alberto a wonderful waiter. Rooms old and worn out. Much better hotel choices around.
Great Mazatlan Hotel
There are many reasons I like the Palms Hotel. The first is location is in the golden zone centrally located. The rooms are clean, and the air conditioner gets as cold as anyone could ever desire. The times I have stayed here I have had a room with two double beds, a small refrigerator, a Hotel size coffee maker, small table 2 chairs, a desk with one chair a flat screen television about 36 inches, a safe and ironing board. The television channels for English speaking folks are Fox News, CNN international, TNT, A &E, Cinemax and Fox. The bathroom has a huge shower, a single sink a blow dryer and they supply soap,shampoo and cream. I like the fact that the sink, toilet and shower are in one room. So I can get dressing without waking my husband. The hot water gets very hot and the water pressure is good. I mention this because I saw a post that said the water pressure was poor, it is not . The swimming pool is an infinity pool that looks out over the ocean. The pool was entirely too cold for my liking. One restaurant is located overlooking the beach, and the other is in the lobby. The food is pretty good although not excellent. The service is excellent. The staff is so friendly, especially around the pool. They have a small store in the hotel that sells, soda, chips, hats, toiletries, toys etc. and the prices are reasonable. This hotel used to be a Holiday Inn. It’s an excellent deal, clean and nice.
Needs to improve waiter service
Did not realize when I booked this is the old Holiday Inn where we stayed 13 yrs ago..Was happy with front desk service and fantastic maids on our floor and the great bellboys. Room was clean and comfortable and view of ocean was amazing. The breakfast restaurant was disorganized and they kept getting our order wrong or bringing tortillas after food was cold. The Sunday we had 5 people serve us and get the order wrong. Tried to order room service 5 times and they only picked up the phone once despite front desk assuring us it was open till 1 am. Pool service was practically non existent. One of the waiters Alberto seemed angry and refused to talk. He tried to open my diet coke can and it fizzed so he got mad and chucked it in the bush. I tipped 20% and he just said ok. Did the same today at lunch. Never smiled or said thank you or gracias for tip. He never asked if everything was ok. Chilo was a good waiter we had 1st breakfast and served me at the beginning of lunch today. Angry waiters who obviously hate serving customers need to change jobs. When I brought this up to the manager he offered a free breakfast if we stayed there next year. Not good enough. Will stay next door where there is better service. Lobby was empty of furniture but was filled by the time we left. Nice new modern furniture and they were putting up lights today. Funny some of these waiters were there 13 years ago and were not friendly then either. If management worked at improving the waiter's attitude and service this would be one of the best places to stay. Also towel lady was sweet.
Wonderful small casual beachfront resort
Older resort right on the beach. Nice rooms, great Pool and absolutely wonderful staff. Great food at really reasonable prices. A few days of our two week stay it was over run by college kids who opted to test the rules. Staff really did well keeping disruptions to minimum. Made reservations for three weeks next time!