Fairfield Inn & Suites Atlanta McDonough

We were going to stay here for a night while visiting Atlanta for business. Unfortunately we didn’t end up staying here. When I stepped into the hotel, I was greeted by an intense smell of hairspray or perfume. This gave me an instant migraine and chest tightness. This smell was also in the hallways of the hotel. It was everywhere!! They definitely were trying to cover something up. I cancelled my reservation and literally ran away from this hotel. Marriott definitely needs to take their name off this hotel, it was awful!! If you love the smell of intensely strong perfume, this place is for you, if not RUN AWAY FROM THIS HOTEL!!!!!

First off, this is a Fairfield. As a Marriott Titanium member, I have stayed in quite a few Fairfield Inns and Suites across the country. Fairfield Inns and Suites are fairly consistent. Rarely do you find a bad one and rarely do you find an exceptional one. This one is average. Our room was clean and generally comfortable. The bed was typical. The pillows were hard. The desk staff seemed disinterested. I usually have better luck with Courtyards, but this one was rated higher and cheaper. It served the need, but don't expect too much.

Let me start by saying, as a loyal Marriott customer & a former Marriott employee, I have stayed at many locations in & out of the country, but this experience was by far the worst I’ve ever had at any Marriott hotel. My husband & I had stayed at this location in 2018 & had a great experience which is why I chose to stay here again. First let me start out with the positive. Kenisha at the front desk was very nice, engaging & attentive! Now on to the negative. After getting checked in, I went back to my car to get my bags & parked on the right side of the building & to use side entrance but a note on the door said “out of order”. No big deal. I thought maybe they were doing this because of COVID & want everyone to use the front entrance. Now understand, when you walk into the lobby, it smells of Pinesol & bleach, but as soon as you turn the corner & onto the elevator, it’s a different story. The elevators were dirty. I don’t mean just the carpet, I’m talking about dirty as in pieces of trash on the floor. When I got into the room & sat my bags down, I went into the bathroom, I instantly got disgusted.The toilet bowl had not been cleaned. It had residue of feces stuck on the inside of the commode which means the last time the housekeeping staff cleaned, they didn’t clean inside of the commode. The trash cans were empty, but the counters were filthy & I’m not exaggerating, I’m talking about food stuck on the counters. Being in the industry I currently work in, I always come prepared. I didn’t want to be a butt hole & ask for another room, so I pulled out my Clorox wipes & wiped the entire room down & threw away the empty plastic bag that was left on the dresser from the last guest. The floor hadn’t been vacuumed, but again, not going to make a big deal because I don’t walk around in my socks, let alone barefoot. I went back down to my car to get some more things & decided to try the side entrance on the left side of the building. Normally you would have to use your key to get in the other entrances, but nope, the door is wide open which means anyone can just walk into the hotel. Fast forward to later on that night when I got ready to get in the bed. I pulled the cover back & noticed their was hair on the sheets. At first I thought I was tripping, but then I leaned over & said oh heck naw, these sheets are dirty. And I’m not talking dingy, I’m talking dirty as in stains on the sheets. That was it! I called the front desk & asked if housekeeping was gone for the day because the sheets were dirty. The response I received was, “you can come to the front desk & get new sheets or wait until housekeeping comes in the morning.” Who in their right mind would sleep on sheets with ketchup stains & hair on them? Of course I’ll come get them & make the bed up myself. The crazy part is, when I 1st checked in the room, the bed was actually made up. Like really? How do you make a bed when you can clearly see the sheets are dirty. At this point, I didn’t even trust the shower. I washed up in the sink the next day & just decided to wait until I got home to take a shower. The ONLY positive thing about the room was the bed was very comfortable. Out of all the Marriott properties I’ve stayed at, I have NEVER left a negative review, because I’ve never had a bad experience, but I will NEVER come back to this location again.

We are staying for one night while traveling home from Kentucky to Florida with an 11 month old and a 6 year old and just needed a quiet place to get off the road and rest. We had nothing but trouble with this Fairfield Inn. When we got in around 4 p.m. our room wasn't ready and we had to wait in the lobby with kids running around for almost an hour. Then there was a party booked in their conference room that they allowed a DJ to play music so loudly just below our room that the walls and floor were literally vibrating still at 9:30 at night and we could here every word of the music even after the front desk told us they would have to "turn down the music at 9." It woke up my infant and my 6 year couldn't go to sleep because it was so loud! I have never dealt with such a poorly managed hotel and will not be staying here again!

The most positive part of our stay was Ashley at the front desk. We didn't have a reservation, but she found us a room and checked us in efficiently. Our first room, 420, had not been cleaned, even though the bed had been made: Dirty towels, garbage around the room, food on floor, and feces covered toilet. Disgusting! We returned to the front desk and Ashley apologized, and promptly found us another room 216. Had it not been for her professionalism and great service, we may have just left. Room 216 also had housekeeping deficiencies: Only 2 bath towels, the kleenex was down to the 'blue' with only a few tissues left, and the carpet was dirty. The shower liner is not long enough to tuck inside the bathtub, so as a result the bathroom floor was covered with water after showering. The showerhead also needs fixing or replacing. Fortunately, our bed was comfortable, something we have come to expect from Marriott, so we slept well.