Hotel Dann Carlton Medellin

Do not stay at this hotel. The front desk has the worst service I have ever experienced. We paid for a room in advance for one night. We wanted to go out and have a few drinks and not drive. When we tried to check-in. I was told that my driver's license was not a valid id. I needed to provide a passport. I was asked if this was a policy and I didn't see this in check-in requirements. He stated it was a country law. I replied it stats "passport". He replied yes. I requested him to show me this so-called law. After about 30 minutes for him to find the so-called law. It clearly stated a legal document, not a passport. He went on to read the parts he said the driver's license would not show such as date of entry into the country. To wish I replied it also asks for my profession and what I am going to do every day which the passport will not show. He ended up saying Well, it is our policy. I requested a refund to which I was denied because I didn't have a passport with me. So he went from country law to hotel policy.

We booked this hotel for one night. They did not have any king size beds available so I booked a room with two double beds. We got to the hotel at 9pm exhausted from our day. Rudely greeted by Juan Pablo ( the front desk supervisor). My wife is from Medellin and gets along with everyone. He begins to say that we will need to pay an additional $30 because our reservation was for only one person. Who books a room with two beds for one person? He states not my problem, you can cancel you reservation or pay. I booked through Expedia so I know that I won’t be able to just cancel my reservation. Exhausted and frustrated I pay this insane additional cost in order to get some rest. I would not recommend this hotel as there personnel is not friendly and they try to take advantage of people. I give them a one star rating as the WiFi was good enough for me to lay in bed and write this review. The room was marginal, very hard pillows.

Room itself looked brand new. A bit of a hassle to figure out AI-control of shades but TV especially hard. Room is poorly lit and walls are a bit noisy. Beds were average (not big fan of putting sheets on top of plastic mattress protection). Bathroom/shower/toilet was awesome. Cleaning was subpar both in the room and around the hotel. Other staff experience was mixed in restaurants (not trained we thought) and front desk (less than impressed with 3 different folks). Breakfast was fantastic.

It’s a real 3*+ hotel. Very good located near de Lineal la Presidenta Park. Close to downtown area. You can go by foot a lot of places. In the hotel you have pool and gym (a pity, the gym need maintenance. If one can put some oil in the machines, they will fonction much better! And inside the gym is kind of dirty). Hotel rooms are spacious and most of them have nice view. There is a panorama restaurant on top floor which give you 360’C city view of during the diner. The service in the hotel is very friendly. I’ll absolutely recommend friends to stay at this place.

The hotel is nice and well located, room was clean, amenities were good. Staff was mostly friendly and accommodating.. but the noise is a BIG issue: - expect staff and guests to speak loudly in the hallways at any time: kids screaming at 6.20a, guys talking loudly on their phoneswith speaker on at 11p, or drunk girls banging on the door of their friend at 4 in the morning... - no effective noise isolation/sound proofing: through doors, vents, pipes.. even walls! I could hear everything, including phone conversations. Room 905 has a single thing door to another room, with a space under it letting you enjoy everything your neighbors say (run away from that room, it is also close to the elevators) - from Fridays to Sundays, expect a lot of parties (weddings, etc) with groups staying in, and they do not keep them on separate floors. I had asked after my first night to be moved to a quiet room, and found myself during my last night in the middle of a bunch of rooms all used by wedding party guests, trickling back loudly from 1a to 4a... so apparently it didn’t matter that noise had been a concern the first time, I was put through the same situation because of simple neglect. I understand the hotel is popular in Medellin, but customers pay to have a place to sleep, so it is irresponsible for Dann Carlton to not even try extremely simple things, like putting signs in the hallways asking people to be quiet, or training their staff to be silent in the hallways, or simply enforcing a policy of no sound in rooms after 10p - especially when customers complain! - which is standard for international hotels. Dann Carlton look like amateurs here. I was travelling for business with a group of 12, which stays 9 nights every year. I will look for another place next year because I cannot function properly with 3-4 hours of non continuous sleep each night. Sad!