Sheraton Memphis Downtown Hotel

To be fair, Covid has changed everything. But May 2021 we stayed 1 night, and though the room was comfortable, it was a bit dusty, and elevators were a bit beaten up. The bar was good for a quick bite and or cocktail - pleasant staff. Breakfast was good, though not the continental breakfast our reservation stated. It is located a bit out of the active area of town, so quiet, but a bit of a walk to get to anywhere. Cabs were nonexistent, Lyft never showed, and Uber App was tough to use and get running - not the hotels fault, but plan ahead. There is a trolly right out of the door - but the schedule seems to be a mystery. Again - Covid, new rules, hours, restarts may be to blame. Convention Hall across street was vacant. Hope they can bounce back as potential is there....

We booked what we thought was a 4 star hotel. Granted we got a very good deal on Priceline...so we expected some concessions...such as our ‘River view’ was the parking lot. That was ok. What was not ok was the bathroom tub had some type of debris and was leaking hot water. When I turned on the faucet, yellow water came out and then wouldn’t drain. I reported it to the front desk and the ONLY response was ‘You wanna change rooms? Come get the key’. Hmmmm. Most 4 stars would apologize for the inconvenience of having to pack up and would bring you the key. But again.... discount. So I schlepped to the front desk and said ‘I am in room 621...’ before I finished the sentence, she slid me a key and said, ‘problem solved...I can help the next customer...’ My ‘new’ room has some type of paint smashed into the carpet and the bathtub literally had pieces of laminate peeled off when the water came on. I’m sorry, but discount or not, this is not 4 stars. The only redeeming qualities were the location and the lobby. Perfect for accessing trolly. Very clean lobby and surrounding area.

This hotel is one of the worst hotels I've ever stayed in. The tv was so dim you could barely see it and there's only one microwave for the entire hotel. I want to add that you can't adjust the brightness on the tv, because management told me "it's just that way". My clothes were damaged by an overflowing toilet and I was overcharged for my stay at this hotel. Phyllis was the most rude individual I have ever dealt with. Phyllis would not let me talk or even let me explain the problem I was having. I tried explaining to Phyllis what was going on after she hung up on me twice and she simply said everything was fixed and hung up again. This hotel is not within walking distance to beale street so please don't be fooled. I want to explain that the toilet did not stop overflowing until staff had to come cut it off in which at this point the water was on the carpet. I filed a incident report with Mr. wells head of security and I asked would he like to take a look at the clothes. Mr. wells told me no he didn't need to do inventory but yet did an inventory 3 days later in which all of a sudden my most expensive items were not there according to him. You guys don't even deserve a 1 star to be honest.

This was a wonderful stay for a date weekend! Perfect location on Main St. walking distance to cute bars and coffee shops. Upon arrival the staff was very welcoming and made the check in process SUPER easy. The room had the most perfect view of the Memphis skyline. The Memphis bridge all lit up at night was a great back drop to have cocktails in our room. Thank you John Wright for making us feel like we were right at home. We will definitely being staying with you all again.

I am normally not one to write reviews , but I can’t say enough good things about the Sheraton Downtown Memphis location! From the moment we arrived the staff was very attentive and took care of everything we needed for our getaway. We decided to get one of their larger suites with a view and WOW! Great value, great rooms.. the bed was comfy and everything was clean as it should be! The location is incredible be sure to take a stroll down Main Street during your stay. The room service / restaurant was excellent and there’s no doubt this will be our go to destination when in the downtown Memphis area! The newly renovated Renasant center is also attached to the building for an added bonus! Second to NONE!