El Castellano

Starting at

$ 59

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TripAdvisor Review

Based on 1079 review

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This hotel boasts an enviable setting, lying in the historical centre of Merida. The hotel is located just a short distance away from the cathedral, the governmental palace and the main square of the city. Guests will find themselves in the ideal setting from which to explore the splendour and delig...

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Property Info

This hotel boasts an enviable setting, lying in the historical centre of Merida. The hotel is located just a short distance away from the cathedral, the governmental palace and the main square of the city. Guests will find themselves in the ideal setting from which to explore the splendour and delights that this historical, culturally-rich city has to offer. This charming hotel welcomes guests into a world of comfort and style. The guest rooms are beautifully designed, featuring soothing tones and a relaxing ambience. The rooms are well equipped with modern amenities. Guests are invited to tak...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Pool and wellness facilities
Outdoor Pool
several
Elevator
Reception services
Luggage storage
Business Facilities / Facilities
Business Center
Acrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsimposition of interval between guests' stays 24 hoursIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsIndividually packaged meals available for dinnerFree wireless internetGloves available to guestsFrequently touched surfaces are disinfectedIt is possible to carry out transactions without cashMeal service changed to increase securityThe use of a mask is mandatory in the establishmentParking (limited spaces)In-room accessibilityContactless check-in availableSupport for excursions / ticket purchaseElectrostatic spraying used in disinfectionShower room adapted for wheelchairsBreakfast available (surcharge)Bar / LoungeWheelchair accessible bathroomTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aBe sure to enjoy recreational amenities including an outdoor pool and a spa tub. This lodge also features complimentary wireless Internet access, gift shops/newsstands, and wedding services. Getting tTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless Internet access. This inn also features a picnic area and barbecue grills.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this motel include complimentary wireless Internet access, wBalconyEnjoy recreational amenities such as a health club and an indoor pool. Additional amenities at this aparthotel include concierge services, wedding services, and a fireplace in the lobby.Business center

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    439

  • Very Good

    404

  • Good

    153

  • Reasonable

    48

  • Bad

    35

Travelers profile
  • Business

    244

  • Couples

    316

  • Solo travel

    54

  • Family

    309

  • Friends getaway

    90

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Scandalous unacceptable behavior by night-shift front desk worker

Reviewed 5 april, 2021

Yesterday night we had extremely unpleasant incident at the reception desk of your hotel. Around 23:00 my wife and I asked to extend our stay at your hotel for 2 days more . Young man at the front desk ,whom we never saw before, said that it is "impossible" and did not make any effort to even try to enter our request into computer. We told him that we have been staying in this hotel already 2nd week and did extent our stay few time and never had any problems. He said that he cannot do it. When I asked him what his name is he refused to give me his name saying that he "does not have to give me his name". When I told him that such a front desk service is unacceptable he started to threatening me that he will call police. When I told him I will make a complaint about his disrespectful and rude attitude he said that foreigners like my frequently insult local people because they feel they can. I told him that such a statement constitute discrimination against a person of foreign origin. I also told him that if he discriminates and disrespects foreign clients then he should not be working in international institution like hotels. I told him that I will address this with the management of the hotel and that for his attitude and behavior he should quit or lose his job as a person unfit to deal with international clients. Next day I addressed the above situation with the lady at the front desk who extended our stay for additional 2 days. I also spoke with the manager of hotel who listen to our complaint but did not even offered one word of apology. We have been staying in this hotel almost 2 weeks and prior to this incident we have never had any problems with the staff who work here are usually very pleasant and helpful. The man responsible for this incident appears to be a new employee as we never seen him before ; his behavior however is totally unacceptable, rude, scandalous.

739dld

highly recommendable!

Reviewed 27 january, 2021

very well managed hotel in a great central location. large, nicely furnished and comfortable rooms with all amenities. very friendly staff und excellent service. well designed safety concept regarding hygiene and sanitization procedures. i will definitely stay here again on my next visit to merida. definitely recommendable!

Jakob10033

Dissappointing at best.

Reviewed 13 october, 2020

Gamma is rated a 4 Star, it may be a 4 Star in Merida, but it would be a 2 Star in Cancun. I couldn't get a soda at 6 am because the kitchen is closed until 7. Food is served 7 to 10, 12 to 3 and 6 to 9 pm and there is nothing in between. There is no refrigerator in the rooms, on the 3 rd or 4th use, there was rusty water from the sink, I didn't ask, but I don't recall seeing an ice machine. If you like a soft bed this is the place, we were on the 7th floor with 2 queen beds and a view of the city, there was nothing spectacular about the room, but it was clean and comfortable with ample hot water for a nice shower. One of the dining room waiters told me I was drinking too fast when I ordered another round for my self and my Wife. We had been on a bus for 5 hours after being evacuated during Hurricane Delta last week. The Guys at the front entrance outside were friendly and very helpful in answering questions about local attractions and shopping. We were sent to this property by our hotel in Cancun during Hurricane Delta, per the local Governor, all alcohol was banned, not the hotels fault, but something to consider if you are traveling during this season.

alanlH1206TH

Merida

Reviewed 26 september, 2020

The Gamma Hotel was a great buy. The cleanliness standards do to COVID were impeccable. The staff was very kind, and helpful with all our questions. The location was excellent for walking. Extremely safe.

Roy M

Noisy night

Reviewed 13 march, 2020

We arrived at the hotel after midnight, right from the plane. I wanted to relax before exploring Yucatan. But our plans were not destined to come true. Nearby is a nightclub ... with all the ensuing consequences. At the reception, shrugs ...

WhiteMouseBurrow