Based on 36 review
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This comfortable hotel is set in Mesa. null may take advantage of the Wi-Fi connection on public areas. null are welcomed in a lobby with 24-hour reception.
Check-out ends at: 11:00
After 3 months parking with no issue Management tows my car because "she didn't see the pass or know the owner"
Reviewed 18 november, 2021
I m extremely inconvenienced and irritated with the Rudeness, disrespect, as well as disregard for me & My property. I have attached pictures of the parking pass in my car window at the tow lot, valid plates, and several cars in the Extended Stay America lot without passes. I feel now after almost 2 weeks with Zero resolution that there must be something more than just a poor attitude. I ve spent Thousands since August at this terribly managed hotel without complaint. It's sad I have to use my time and multiple platforms to get a Simple manager to Return my vehicle to the parking lot and reimburse my transportation cost to and from since my car was towed. I film shows, events, Phoenix Open etc it costs me $ to travel the state via Uber, bus, light rail because of a Mistake on "Management's behalf" Is this how Extended Stay America executives are treated when they choose a hotel. I bet they don't even stay in these conditions. No thank you Disappointed guest, whom asked could this be handled here by the Manager quietly and was told call the Tow company as she tossed the card and walked off.
Rude, unprofessional service
Reviewed 27 november, 2020
Tried to book a room for my daughter, prepaid, filled out 3rd party authorization form...they refused to even check to verify that everything was in order. They Refused the prepaid room, and my daughter ended up sleeping in her car. Apparently, it was too bothersome for them to take the time to be professional. Complaint to corporate and I will not stop until something is done to stop the blatant discrimination.
Well fitted room, good location, helpful staff, easy freeway access
Reviewed 12 march, 2020
My room was not in the best location (room 162 - near trash cans, in the dark by the stairs to second floor), but bed comfy, work space adequate (with easy to reach power), lots of towels, and a full size fridge. Breakfast is only "grab and go" -- coffee and muffins -- but there's a McDonalds close by. Staff was especially helpful -- I had to check out early and they refunded for five nights I had prepaid when I checked in. So THANK YOU for that. That, alone, earns my gratitude and demonstrates customer service at its best.
Terrible Facility and Service
Reviewed 10 february, 2020
The toilet was broken and I was told to fix it myself. The ceiling in the bathroom leaked. Room smelled like smoke. Cooking equipment was not brought in a timely manner and did not receive all that I requested including coffee pot.
Hotel was fine, only gripe is "free Breakfast" is more like granola bars and coffee
Reviewed 1 december, 2019
No complaints about the hotel, clean, nice and good water pressure. When you say free breakfast, I expect at a minimum, milk, choice of cereals and maybe two types of toast with a toaster. Throw in more and you are doing great. Provide less and it is NOT a FREE breakfast...more like trail mix bars. Only other comment is owners are clearly into making the place efficient with bulbs, water dribbling etc.