Extended Stay America Phoenix - Mesa - West

Starting at

$ 105

TripAdvisor Review

Based on 36 review

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This comfortable hotel is set in Mesa. null may take advantage of the Wi-Fi connection on public areas. null are welcomed in a lobby with 24-hour reception.

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Property Info

This comfortable hotel is set in Mesa. null may take advantage of the Wi-Fi connection on public areas. null are welcomed in a lobby with 24-hour reception.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipment24 hour receptionFree wireless internetWheelchair access (there may be some limitations)Coffee / tea in common areasThe use of a mask is mandatory in the establishmentIn-room accessibilityShower room adapted for wheelchairsWheelchair accessible bathroomTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourMake use of convenient amenities such as complimentary wireless Internet access, a picnic area, and barbecue grills.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    15

  • Very Good

    7

  • Good

    6

  • Reasonable

    2

  • Bad

    6

Travelers profile
  • Business

    4

  • Couples

    6

  • Solo travel

    11

  • Family

    12

  • Friends getaway

    1

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

After 3 months parking with no issue Management tows my car because "she didn't see the pass or know the owner"

Reviewed 18 november, 2021

I m extremely inconvenienced and irritated with the Rudeness, disrespect, as well as disregard for me & My property. I have attached pictures of the parking pass in my car window at the tow lot, valid plates, and several cars in the Extended Stay America lot without passes. I feel now after almost 2 weeks with Zero resolution that there must be something more than just a poor attitude. I ve spent Thousands since August at this terribly managed hotel without complaint. It's sad I have to use my time and multiple platforms to get a Simple manager to Return my vehicle to the parking lot and reimburse my transportation cost to and from since my car was towed. I film shows, events, Phoenix Open etc it costs me $ to travel the state via Uber, bus, light rail because of a Mistake on "Management's behalf" Is this how Extended Stay America executives are treated when they choose a hotel. I bet they don't even stay in these conditions. No thank you Disappointed guest, whom asked could this be handled here by the Manager quietly and was told call the Tow company as she tossed the card and walked off.

Sal S

Rude, unprofessional service

Reviewed 27 november, 2020

Tried to book a room for my daughter, prepaid, filled out 3rd party authorization form...they refused to even check to verify that everything was in order. They Refused the prepaid room, and my daughter ended up sleeping in her car. Apparently, it was too bothersome for them to take the time to be professional. Complaint to corporate and I will not stop until something is done to stop the blatant discrimination.

scast34

Well fitted room, good location, helpful staff, easy freeway access

Reviewed 12 march, 2020

My room was not in the best location (room 162 - near trash cans, in the dark by the stairs to second floor), but bed comfy, work space adequate (with easy to reach power), lots of towels, and a full size fridge. Breakfast is only "grab and go" -- coffee and muffins -- but there's a McDonalds close by. Staff was especially helpful -- I had to check out early and they refunded for five nights I had prepaid when I checked in. So THANK YOU for that. That, alone, earns my gratitude and demonstrates customer service at its best.

JimmySee

Terrible Facility and Service

Reviewed 10 february, 2020

The toilet was broken and I was told to fix it myself. The ceiling in the bathroom leaked. Room smelled like smoke. Cooking equipment was not brought in a timely manner and did not receive all that I requested including coffee pot.

Daydream93343

Hotel was fine, only gripe is "free Breakfast" is more like granola bars and coffee

Reviewed 1 december, 2019

No complaints about the hotel, clean, nice and good water pressure. When you say free breakfast, I expect at a minimum, milk, choice of cereals and maybe two types of toast with a toaster. Throw in more and you are doing great. Provide less and it is NOT a FREE breakfast...more like trail mix bars. Only other comment is owners are clearly into making the place efficient with bulbs, water dribbling etc.

ricoswave