TripAdvisor Rating
Based on 35 reviews
See all**Property Location**.With a stay at Extended Stay America - Phoenix - Mesa - West in Mesa (Dobson Ranch), you'll be within a 10-minute drive of Sloan Park and Chandler Fashion Center. This hotel is 5.9 mi (9.5 km) from Arizona State University and 9.6 mi (15.5 km) from Old Town. ...
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Rude, unprofessional service
Tried to book a room for my daughter, prepaid, filled out 3rd party authorization form...they refused to even check to verify that everything was in order. They Refused the prepaid room, and my daughter ended up sleeping in her car. Apparently, it was too bothersome for them to take the time to be professional. Complaint to corporate and I will not stop until something is done to stop the blatant discrimination.
Well fitted room, good location, helpful staff, easy freeway access
My room was not in the best location (room 162 - near trash cans, in the dark by the stairs to second floor), but bed comfy, work space adequate (with easy to reach power), lots of towels, and a full size fridge. Breakfast is only "grab and go" -- coffee and muffins -- but there's a McDonalds close by. Staff was especially helpful -- I had to check out early and they refunded for five nights I had prepaid when I checked in. So THANK YOU for that. That, alone, earns my gratitude and demonstrates customer service at its best.
Terrible Facility and Service
The toilet was broken and I was told to fix it myself. The ceiling in the bathroom leaked. Room smelled like smoke. Cooking equipment was not brought in a timely manner and did not receive all that I requested including coffee pot.
Hotel was fine, only gripe is "free Breakfast" is more like granola bars and coffee
No complaints about the hotel, clean, nice and good water pressure. When you say free breakfast, I expect at a minimum, milk, choice of cereals and maybe two types of toast with a toaster. Throw in more and you are doing great. Provide less and it is NOT a FREE breakfast...more like trail mix bars. Only other comment is owners are clearly into making the place efficient with bulbs, water dribbling etc.
Kelli salazar
I needed to check in early because I’m in town for short time but came early and the staff were kind enough to not make me wait until check in time. I’ve been very sick lately and don’t do the heat so I thank them for this. Also it’s an exceptionally clean hotel compared to where I stayed the last two nights. Very clean and very nice staff!!