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Positioned in Mexico City's Santa Fe financial district, the Fiesta Americana Santa Fe is one kilometer from the largest shopping mall in Latin America. Bancomer Center stands adjacent to the hotel. Many of Mexico's most famous architectural and cultural attractions are found within 20...
More about the hotelPositioned in Mexico City's Santa Fe financial district, the Fiesta Americana Santa Fe is one kilometer from the largest shopping mall in Latin America. Bancomer Center stands adjacent to the hotel. Many of Mexico's most famous architectural and cultural attractions are found within 20 kilometers of the hotel, including Basilica de Guadalupe and Xochimilco.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
TripAdvisor Rating
Based on 469 reviews
Travelers rating
Travelers profile
Scores Summary
Not up to par….
Booked at the Garden Inn but it was closed due to the pandemic. Was “upgraded” to the Double Tree where the overall feel is slightly better than office furniture. They only clean the room once every three days.in the middle of a pandemic? And then they ask you to rate their cleanliness. Does this make sense? Staff was excellent and made things work as best they could.
Clean and friendly hotel!
The hotel staff was friendly and they accommodate rapidly my requests including bringing ice to my room at 10:00pm at night since due to the pandemic the ice machines in the floors are not operating. The taxi service was somehow convenient and if you are not comfort riding Uber as I am then the hotel taxi service is a must.
Amazing views
From the 10th floor rooms the view down into Mexico City is truly spectacular, day and night. I could sit there for weeks just looking out the window. The walls are not soundproof - you will hear the tv next door. The restaurant and room service are really slow, but the food is great and worth the wait. We paid 1100 pesos per night including taxes, a great deal in Santa Fe. The pool os wonderful.
Should be a Garden Inn Review which is closed so they give you this one next to it.
Very interesting to know. When you book the HGI Santa Fé you end up in this one so there is no need to pay more either in points or dollars in case you like doubletree more as the other option is totally closed. If you actually book this one directly you are punished by paying more, so just get the HGI and save money although the overall treatment in this doubletree for Diamond members was below than bad. Good breakfast was the only positive element during the whole stay. Being lied at in order to avoid being upgraded and a total lack of Diamond tier recognition is more than reproachable. I won’t ever return to this hotel. There were 2 suites that were empty during my whole stay (clean stay stickers untouched) , they gave me a 1 category upgrade, same as to a gold tier. I am shocked how the overall quality of this property declined. They used to have a happy hour in a beautiful executive lounge which they totally eliminated already before Covid ! You won’t ever see that lounge again. Nothing to do with the virus, just plain stinginess.Not even a welcome benefit, they let you sign a huge form with what you get to expect. Cleaning of your room only every 3rd day. What kind of hotel is this ? No one cares about anything.Do yourself a favor, take another hotel. Next time in that area I stay with Marriott. Being cheap with top tier customers during bad economic times will surely backfire. Shameful. I won’t ever again set a foot into this hotel .
Double tree Santa Fe
I am a Hilton honors diamond member and I normally stay about 60-80 nights a year mostly with Hilton and this property I like very much for its location as well as the overall appearance. I strongly recommend this hotel for its value and comfort The property is very well located and the amenities are overall good and all new equipment at the gym. The breakfast buffet needs a bit of changing in order to accommodate people with special diets. The staff is friendly and accessible and the rooms are very comfortable and clean. Room service need a bit of improving in the menu which I believe they are working on a new one.