Based on 1395 review
Select the date of your trip
Surrounded Chapultepec Forest, one of the most beautiful areas of the city, and overlooking the Castle of Chapultepec, the stylish and elegant Fiesta Americana Grand Chapultepec hotel enjoys a great location in the centre of the city. It is an ideal choice for business and leisure travellers alike, as the Zona Rosa is within a short stroll and the historic centre as well as the business areas are within easy reach.
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesTake time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include complimentary wireless Internet access and a banquet hall...
StoresRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. Additional ame
Reception servicesConciergeLuggage storage
Business Facilities / FacilitiesTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this Art Deco hotel include complimentary wireless Internet a
Five Star Hotel
Reviewed 11 september, 2021
Very spacious rooms Confortable beds Complimentary in room coffee A great location in Mexico City with a lot of things to do in walking distance One of the best options if you have to visit that area in the City A very kind staff, very helpful One of the best options in the area
It was March 2021
Reviewed 28 march, 2021
Second stay in this hotel. Great hotel- I love it, everyone so helpful and friendly. I have been in hotel accommodation every night all around Mexico since January 29 and it’s 28 March today. This is the best hotel I have stayed in Mexico.
Wouldn’t stay again / no volvería
Reviewed 24 september, 2020
First of all, we are super disappointed with the chain. We’ve stayed before in Grand Fiesta Americana in Guadalajara and everything was perfect. The hotel is pretty dated and it has nothing to do with the category of “Grand” and to be honest nothing to do with Fiesta Americana at all. More like a sad 3 star hotel or a Fiesta Inn. I feel bad writing this because everyone in the staff is doing their job right (except housekeeping), I would like to give a big shout out to front desk, concierge and all the boys in motor lobby who always solved everything we asked for in the best polite and efficient way possible. Good things: room view was amazing, big tv, location, breakfast personal goes above and beyond and friendly front of the house staff. Bad things: dated hotel, we didn’t had drinking water the day we arrived, we didn’t have coffee maker in room or glasses or anything (they told us at the third day we needed to order it to concierge, but hey, it’s not our job to figure it out!), we pulled out the ironing board on the first day and it stayed down the whole stay (part of the room cleaning means to put it away), hair dryer wasn’t working properly, there was no mini bar service and the mini fridge wasn’t even plugged to cool our own water, spa was closed (we were told COVID, but I stayed in other hotels during this last months and this it’s the only one closed. To me it looks like they are low on staff), they charged us for parking, we didn’t have car but our friend went to visit us and she couldn’t use our parking cause she was forced to pay valet, and last, there was always dust in the room, on the shelves like they never dusted it off properly. In short words, they aren’t offering many things that would make my stay worth a grand fiesta Americana hotel, but they are indeed charging for it. I do understand the situation with the pandemic, and I wish you all the best, but for the same price there are better hotels in the same area.
Good location and nice room; not very accommodating staff.
Reviewed 22 april, 2020
My wife and I visited Mexico City this last February and stayed in this hotel for 4 nights. Although I asked for a top floor a couple of weeks prior to my arrival I was placed on a third floor room, even after insisting on a higher floor on my arrival (there is construction on the bottom floors of this hotel and pretty loud hammering heard when you enter it). Although they promised that we would not hear anything and that we would be moved higher the next day, those promises never realized. At 8AM you can hear the knocking of the workers, which woke us up every day. Although the location is great, the room very comfortable and the dining room on one of the top floors has a nice view of the Chapultepec park, I felt that the staff had no intention to accommodate us (I suppose because the room was already paid for) and that left us with a sour feeling about this hotel.
Hotel under construction
Reviewed 4 march, 2020
Was desperate to get a good lie-in, very early in the morning though started hearing thudding, rang the reception, apparently they are doing construction work. What is the point of a nice hotel if you can’t sleep well in it? And why did they put me on 10th floor if doing construction just above me? And why didnt they let me know and ask if i had a preference to be lower down where i would not hear it? When i rang reception they said: we wanted you to have a nice view. Incidentally the view from the room was of a carpark.