City Express Aeropuerto Ciudad de México

TripAdvisor Review

Based on 228 review

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City Express Aeropuerto Ciudad de México está a solo 1 km de distancia del Aeropuerto Internacional de la Ciudad de México, por lo que es un hotel a la medida del viajero de negocios. Que el check-in sea lo primero que hagas al llegar y el check-out lo último que hagas al salir. Facilita la logísti...

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Availability

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Quarto simples

Equipped with a queen size bed, digital telephone, high speed internet, data port, air conditioning, LED display with cable / remote control...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 12 years

Immediate booking

Quarto duplo

Equipped with 2 double beds, digital telephone, high speed internet, data port, air conditioning, led screen with cable / remote control. Se...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 2 children -

by 12 years

Immediate booking

Property Info

City Express Aeropuerto Ciudad de México está a solo 1 km de distancia del Aeropuerto Internacional de la Ciudad de México, por lo que es un hotel a la medida del viajero de negocios. Que el check-in sea lo primero que hagas al llegar y el check-out lo último que hagas al salir. Facilita la logística de tu viaje y descansa más tiempo durmiendo a 5 minutos del aeropuerto. Sobre todo, ¡asegúrate de que no perderás tu vuelo! ¿Estás en la Ciudad de México para asistir a un concierto? Tanto el Palacio de los Deportes como el Foro Sol se encuentran a 5 minutos del hotel, así que no hay mejor opció...

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Check-in starts at: 15:00

Check-out ends at: 13:00

Property Amenities

Cot available on requestRooms for the disabledAccepts major credit cardsGymnasium
Cleaning / Laundry Services
Laundry / Dry CleaningDaily maid service
Reception services
24 hour reception
Business Facilities / Facilities
Meeting RoomsBusiness Center
several
Free WifiWheelchair Accessibility
Transport options
Parking

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    79

  • Very Good

    74

  • Good

    36

  • Reasonable

    14

  • Bad

    25

Travelers profile
  • Business

    68

  • Couples

    41

  • Solo travel

    14

  • Family

    76

  • Friends getaway

    10

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Warning: Never ever go here, awful experience!

Reviewed 28 october, 2021

So, it started when we booked a room 2 days in advance. Both Booking.com and the hotel confirmed this booking. We chose this hotel because we wanted to stay close to the AirPort (because of a transit flight). After a long day of traveling, we arrived at 11 pm at city express AirPort hotel. After the lady in de lobby looked at her computer, she said that the booking was there but that they ‘gave’ our room to someone else and that they had no room available for us. I couldn’t believe this at first because I never experienced anything like this (and I have traveled a lot). Because I was so tired I stood there crying in the hotel lobby, it was late at night in a strange city en we (me and my boyfriend) didn’t know where to go. The lady told us she would call another hotel where we could have a room for the same rate. By the way, the whole staff treated us with zero respect. A taxi arrived and we had to pay this ourselves (and it was way too much!). But again, we were super tired and just wanted to sleep. We went to city express plaza, a hotel in a bad neighbourhood and it was just a worse hotel overall. I Asked the reception if our experience at the AirPort hotel happens more often with other tourists , and the lady confirmed this. So, the next day I did some research and found many similar stories, all of people who arrived late and were to tired to complain. So, this feels like some kind of scam: if you arrive late and tired, they sent you away to a cheaper hotel and let you pay the price of the expensive hotel. They make it seem like they ‘saved’ you but they start the problem and make you pay for it. Booking.com is helping me to get my money back, both from the taxi’s and the overpriced cheap hotel we eventually slept. I Will write to the city express branch, so hopefully, other tourists won’t have to go through the same experience. For me, this is a hotel unworthy of Mexico (it’s such a nice country with many lovely people). Just not at this hotel.

lottev932

Great stay for the day

Reviewed 19 february, 2021

I arrived in Mexico just before lunchtime and didn't fly out until later in the evening so wanted a place to get a shower, have nap and rest before the flight home. I used an app to search for hotels that offered a 'day rate' and found this one I was really impressed A taxi from the airport cost $MXN 45 and I was there within ten minutes Check in was fast and easy and free tea and coffee are available too The room was big, had great double gazing keeping out the street noise and a really good blackout blind so I got a few hours rest before taking a walk outside and grabbing some food from the stalls near the hotel. Just before checkout I realised I needed to print some documents and the reception did that for me for free, thanks I'd happily recommend this hotel and stay again, thanks, andrew

Andrew G

Cheating with security deposit

Reviewed 18 january, 2021

have a bitter experience with this hotel, I stayed in this hotel and my rent was already paid by my company , I was being forced to deposit security amount on dated 16:11:2020, during checkout next day they didn't reverse my security deposit which was paid by my credit card.,I waited till bank statement. Finally I got my monthly credit card statement , with that amount, I have informed to the hotel to reverse my security deposit, my receipts were attached.But they didn't reply and reverse my deposit I will really appreciate if someone will take action against this issue. I live in India and it was an official tour. Waiting for your reply...... Aditya Vashitha India +91 9999601507

899adityav

I'm not even there and I hate it already

Reviewed 3 september, 2020

The reason why I chose this hotel for a one night stay due to a flight connection is because of the included transportation airport - hotel, yesterday, the day before check in I called again to confirm and everything just fine, they told me to call as soon as I picked up my luggage and they will send the shuttle. I just called and the girl from reception just told me, no we don't provide transportation. I mentioned that I asked when making my reservation and also called to confirm the day before and she excused herself saying, well there was an inconvenient and we don't have driver today, when I explained my frustrations she just said, well I can't do anything, another "businesses partner" needed help so they are helping them today and no shuttle available. Total lack of costumer service and abuse since they offer things that will not provide. Wang.

NeoAlan

They stole from me

Reviewed 6 june, 2020

Hi! I stayed at the City Express Aeropuerto Ciudad de México last saturday and the person at the reception made me pay 4 time but said my card was not working and we had to pay with my wife's card but when i came back at my place i realised they had charge me for the room 4 times (and my wife 1 time) for one night. So instead of paying 1894 pesos we paid 9470 pesos. I filled a reclamation but the person who responded said they only saw one debit on their system even if i sent a proof that my card was charged 4 times. That's what i call stealing and i advise anybody who thinks about staying in those hotels to go somewhere else

Thomasl59l