Based on 578 review
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This hotel is located right opposite Mexico City International Airport and free airport transportation is available to guests. This establishment is just 3 minutes from the nearest links to the public transport network and offers easy access to local attractions including the Foro Sol, the Palacio de los Deportes, the Autodromo Hermanos Rodriguez and the Templo Mayor. It is a 20-minute drive to the historic centre of the city and guests will find bars, restaurants and shops around 25-35 minutes' drive from the property. This airport hotel is built in Mexican style and boasts elegant and spacio...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Business Facilities / FacilitiesMeeting RoomsBusiness Center
no wifi and no emotional support dog allowed
Reviewed 24 august, 2021
Booked this hotel trough snap travel and once we got to the hotel, we the three staff members were bussy with one costumer had to wait 20 minutes and then was told no wifi and that our emotional support dog was also not allowed, and they also told us there was no way to get refunded so we went ahead and went to the FIESTA INN a block away for only 10dlls more much better but we lost our money at this place, and we so never coming back
Worst Reception and Manager
Reviewed 16 june, 2021
We have a long layover going to LA from a nice vacation in Cancun. Decided to stay here for a day for an evening flight. I called a day before asking if we can do an early check in and that we will only stay for a couple of hours with kids with us just to catch some sleep. I spoke with Sergio and agreed to check us in at 11am. The next day when we got to the hotel at 9am, the lady in the reception area named ALEJANDRA is saying that they are not sure if they have 2 rooms available and I said I picked the hotel because they said that we can check in at 11am and that it is available. I then told her that I want to make sure that it will be available since we need to rest and the kids too. She sulkly check our reservation and said okay then 11am. So we were waiting at the lobby for 2hrs and check in time came and she was saying that we need to pay per person and I then asked her why didn’t you tell me upfront when we got there instead of us making a fool waiting at the lobby for 2 hrs. I spoke with the manager, Maribel and she is no help too. VERY BAD EXPERIENCE! I suggest not getting this hotel because of the poor customer service. We wasted our time and energy with this hotel. We ended up cancelling the reservation, took a taxi and find a better hotel. Poor kids they had to go through the hassle. All we wanted was a couple of hours rest.
Visit to basílica de Guadalupe
Reviewed 16 october, 2020
The room very nice, the best part that is just across the street from the airport if you are flying early morning or arriving late evening for a good night sleep. The food in the Restaurant is not the greatest and the Restaurant service.
Excellent Stay, Service & Value
Reviewed 17 september, 2020
Overall excellent quality stay, service and value. Check in was fast and efficient. I especially appreciated how easy it was to use the free airport shuttle and how close the hotel is to the airport. Would absolutely stay here again. 100% recommended.
Good value, excellent service
Reviewed 11 july, 2020
Excellent service - all Covid-19 precautions taken. The staff were very conscientious and it was great that they offered an airport shuttle. Price included breakfast. Easy access to the airport and nearby dining