W Mexico City

Starting at

$ 127

TripAdvisor Review

Based on 1308 review

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Featuring a privileged situation close to Reforma Boulevard in the trendy Polanco neighbourhood, where guests will find a choice of chic shops, galleries and numerous entertainment options, this outstanding hotel offers the perfect combination of prime situation and premium services. Mexico Internat...

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Property Info

Featuring a privileged situation close to Reforma Boulevard in the trendy Polanco neighbourhood, where guests will find a choice of chic shops, galleries and numerous entertainment options, this outstanding hotel offers the perfect combination of prime situation and premium services. Mexico International Airport is around a 24-minute driving distance and Chapultepec Forest, the largest city park in Latin America, is just 2 kilometres away. Travellers will find a wide range of different accommodation options to stay in style either for business or leisure. They all come equipped with state-of- ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Business Facilities / Facilities
Steam roomBusiness Center
several
Elevator
Pool and wellness facilities
Turkish bath..
Reception services
ConciergeLuggage storage
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequently24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)Airport shuttle (surcharge)The use of a mask is mandatory in the establishmentSmoking areasReception with wheelchair accessIn-room accessibilityContactless check-in availableSupport for excursions / ticket purchaseIlluminated path to the entranceMultilingual teamHealth clubSpa treatment roomsShower room adapted for wheelchairsBreakfast available (surcharge)Bar / LoungeAirport transfersWheelchair accessible bathroomEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTreat yourself with massages, body treatments, and facials. Additional features at this country house include wireless Internet access (surcharge), concierge services, and barbecue grills.Take time to pamper yourself with a visit to the full-service spa. This pousada also features complimentary wireless Internet access, tour/ticket assistance, and barbecue grills.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baFree self parkingTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake time to pamper yourself with a visit to the full-service spa.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include concierge services, barbecue grills, aBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this bed & breakfast include complimentary wireless InternetTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this Colonial bed & breakfast include complimentary wireless Internet access, concierge seTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Relax at the full-service spa, where you can enjoy massages. After a day at the private beach, you can enjoy other recreational amenities, which include a 24-hour fitness center. Additional features aTake advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Getting to nearby attractions iRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a sauna. ADon''t miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a sauna. Additional features at this hotel include complimentary wireless Internet access, wedding servDip into one of the 5 outdoor swimming pools or enjoy other recreational amenities, which include a sauna. Additional amenities at this lodge include complimentary wireless Internet access, tour/tickeBalcony

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    688

  • Very Good

    364

  • Good

    155

  • Reasonable

    58

  • Bad

    43

Travelers profile
  • Business

    487

  • Couples

    340

  • Solo travel

    76

  • Family

    97

  • Friends getaway

    160

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

2021 F1 Mexico City Weekend @ the W Mexico City Polanco

Reviewed 11 november, 2021

Me and a group of guests from New York decided to fly in and watch the Formula 1 GP in Mexico City this past weekend. We had been planning this for quite a few months and had been in contact with the Diego Martinez and Daniela Gonzalez @ the W hotel. We ended up having 6 rooms at the W. After our stay I can only say how appreciative and pleased we were after staying with them. Diego was our W Insider and he went above and beyond with planning and assisting all of our itinerary and activities. It was an exceptionally great experience and Diego was instrumental to being our point man at the hotel. He was great to work with and would strongly recommend contacting him as he is been a true asset to their team. He even took the time out to walk us around Polanco and show us some sights. I can't thank him enough. Daniela arranged our full hotel stays and even though she was out on maternity leave, still took time out of her day to make sure we were okay. She was extremely accommodating and really was a pleasure to work with her on our trip. I was glad to meet her and it was a great experience before and after our trip. We felt at home at the W. The staff were truly very pleasant and caring. I would not hesitate anyone to stay at this property for the sheer service alone. Its location is also great as it is in the center of all the F1 action in Polanco. Highly recommend.

HPATEL83x

Lovely Hotel Staff

Reviewed 1 november, 2021

I stayed here for the holidays, and it was amazing! Traveling solo presents many challenges, but the staff helped me to combat so many things. Upon check in, everyone was so friendly and helpful. All of my dinner recommendations and reservations, were handled by the front desk staff and I couldn't have planned a better itinerary, even if I tried. My tours and car service was also handled by the concierge and it made me feel really comfy & safe. My room was beautiful, spacious, clean & had great views. I didn't enjoy my breakfast, but it was complimentary and no big deal. I plan to return next month and I am really looking forward to staying here again!

JetsetterC

Fantastic Customer Service at W Hotel- Polanco

Reviewed 29 october, 2021

I certainly experienced the most professional customer service at W Hotel Mexico…From the moment I walked in, checked-in crew, restaurant service members and checked out service, everyone I encountered was very graceful and helpful. In particular, Christopher G. was extremely helpful in resolving a personal situation. I am super grateful for that. If you are looking to feel pampered, safe and sane stay at the W Hotel in Polanco area.

KarenP108

Loving in W at Polanco

Reviewed 17 october, 2021

Excellent service at the W in Polanco! Very accommodating!!! Rooms are spacious and very comfortable. At the restaurant Giovanny was the best! Had an incident of our friend leaving behind her cel phone in a taxi and the hotel staff went far and beyond to help locate the taxi driver. Reviewing the cameras, figuring out license plate, etc. Happy to say driver came back to return it!

Essandra P

Gaudy, outdated and tacky, but with friendly staff!

Reviewed 12 october, 2021

I rated this hotel as average, because that’s absolutely what it is. It isn’t the best hotel nor it’s the worst. It definitely should not call itself a 5 star hotel like they do. Feels 4 stars at most! The decor and architecture are very tacky, but I guess that’s just a question of taste and seems to be a motif in all W hotels (although the Miami one is much more refined and toned down) What really bothered me about this hotel was the room. It felt really old and tasteless. The floor was made of ice cold bathroom tiles thought out the entire space. There was only a window at the bathroom. The shower felt like a black dark room. Super claustrophobic. But worst of all was the wall has a wall paper with a massive picture of a white model dressed in indigenous clothing. It’s 2021, surely someone must have called out the heinous cultural appropriation! If you want to pay homage to indigenous culture, please use wall art that shows actual indigenous people, made and sold by them! And not a white model! Another problem I had was the non inconsistent use of masks. I removed my mask when running in the treadmill and the attendant made me put it back on. Even though right in front of me there were people in the indooor pool not wearing masks! I pointed that out and the man said that the hot water from the pool killed Covid? That’s inaccurate. I told him I was fully vaccinated and I was just running on a treadmill, and there was not one soul next to me. He said it was hotel policy. When I came back to the hotel that night, the lobby at the bar was packed like a nightclub and no one was wearing a mask! Complete hypocrisy. The last thing that bothered me was some false advertising. If you go on The W Mexico City website, the first image you see is of this beautiful rooftop bar with a stunning view. That’s literally the main image of the site. When I arrived I asked about it and they said it’s the penthouse suite. Very deceiving because the picture is of a grand bar, that does not indicate at all that it’s a room. Now for the good part, the staff is very friendly and nice. Even the man at the gym with the inconsistent mask policies was still very nice and well mannered. I’d especially like to thank the bartender who found a 10 dollar bill I accidentally dropped and called my room to give it back. Also ten bed was pretty comfortable and the location of the room is the best in Mexico City!

Danielaos_rj