Beachcomber Hotel

I am shockingly disappointed at this hotel, which possibly had the potential to be a good stay, but the front desk worker named Gus made it impossible. First of all, I had a service dog which by law he cannot reject. He asked me to show the paperwork and I have no problem doing so, I was just saying that by law he is not allowed to and just so that he knows for the future. His reacted was: "BE HAPPY THAT I ACCEPT YOUR DOG", in a very rude and aggressive way. On top of that, he continued being rude and literally said: "I SUGGEST YOU GOING TO YOUR ROOM", in a threatening and aggressive way. The audacity of anyone talking this way is just beyond shocking. I called the cops and they dealt with the situation. I left without staying there since I didn't feel safe at all. Customer service is not a thing there, don't expect to be treated like a human at all. There will be NO help in case of any problem you'll encounter (also see other negative reviews about NO customer's service). I would highly recommend to choose another place!

I booked 3 nights at the Shepley in February. George, who took my reservation, offered to upgrade my room for 2 nights to the suite when I told him the importance of comfortable lounging space. The suite was clean, spacious, filled with light (it was a corner room #215). Because of appointment cancellations, he was able to offer the suite on the 3rd night as well. I would definitely come back again and recommend it for anyone wanting to experience the tradition of old, art deco South Beach.

I’m sure there are many great hotels in this strip but this was not one of them. First I called the hotel several times that day before checkin(at 3) to see if there was an early checkin fee or if we could checkin at all. Six calls later and no answer. We get to the hotel and Martin at the front desk is holding up his finger and on his personal cell phone. After he got off the call he let us know our room will be ready in 10 minutes. 30 minutes go by and we are go to our room, only to see the housekeeper just beginning to work on it! We had to wait longer. Not a great first impression after the long flight. Me and my friend have bags to bring to the room but the person behind that checked in in front of us, Martin was their bellhop! We certainly didn’t get a glance our way. Also this hotel has no type or sense of security. I’ve been to Miami and stayed at the fountaine bleu so I know somewhat of why to expect, but anyone can walk in and knock on ur door. We had drunk people banging on our door all night mistaking our room for another (paper thin walls). No one behind the desk wore a mask. We watched the man ( i forget his name) sneeze in his hand and go back to typing. The only upside to this hotel is they offer free beach chairs and towels for the beach. That is IT folks. I would not recommend.

Martin at the front desk was super nice and gave us perfect recommendations for our first time in Miami Beach. We had one of the king suites and the room was plenty big. We didn’t have to call an Uber once for all 4 days since we could walk everywhere. 5/5

This place was good if you're only staying for a night or two, like we did. You need to be aware to bring your own products, such as personal soap, and an iron. An iron can be brought to you, but it has to be before 5 o clock. Otherwise, great location. Gus was AMAZING and very helpful. Bad news: Martin, the front desk manager, tried his best to ruin my birthday with his bad energy, and lack of customer service. 1. We first walk in...NOBODY is in the lobby, He tells us to sit and wait. We wait 15 minutes before helping us. We asked if our room was ready. He said No. It was a few hours early, so no problem. We come back a hour before our room was ready. He's eating a sandwich and says "No" again without even checking the system, and says "Check in is at 3". We're aware of that, but Gus (the nice one) says rooms are often ready early. The hotel had to have low vacancy. We went there on Nov 10th, a Tuesday (DURING Covid). Occupancy was low all over town. 2. We changed in their bathroom since our room wasn't ready. When we came out, we heard him on SPEAKERPHONE with a customer who just left from the SAME room as us. Who takes a call for the rest of the lobby to listen? That's so unprofessional. I heard the whole convo. The guy was simply just trying to get his ID mailed to him since he was in Ft. Lauderdale airport, and didn't want to turn back around. Martin proceeds to notify him that he will need HIS credit card info so they can FEDEX on his dime. I've been in Hospitality for 10+ years, and I can tell you it would've been smarter to just oblige the customer and send him his card, thus creating repeat business within a highly competitive Miami area (Collins & 14th). The guy on the phone finally got irritated and yelled, "If you're not capable enough to handle this conversation, please let me speak to the General Manager". Martin finally took down the number of the GM. That whole situation could have been avoided. 3. Lastly, me and my girlfriend woke up at 9:OO am. We called Martin to see if the hotel had a late checkout. He says No and we HAVE to check out at noon. I thought that was odd because before I fell asleep the night before, the night front desk employee says they do. I tell Martin this. He says they do, but it's a fee. I ask why did he say No if they clearly do, but just with stipulations. He rebuttals by saying, " Yes it is, but there's a $35 fee". Huh? Just tell me that in the first place. This reminded me of the phone call he had with the guy who lost his ID. Martin would rather take the scenic route to a solution, just to make your day just tad bit more hectic. Which is ironic because people run to Miami to get away from characters like this. He's not good at his job, and epitimizes everything wrong with the Hospitality industry. The first rule is you have to care about every person that walks through that door. My advice: Do everything you can to avoid talking to him, or he will sap the energy out of your stay. Since he somehow got labeled Manager (must be a family member) you'll undoubtedly have to deal with him. Therefore, I suggest staying somewhere else.