In a town famous for its off-the-charts glamour and decadence, a splash of simple elegance can be a refreshing change.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 838 reviews
We were super excited to get to the beach. Did a lot of research and according to hotel they followed all Covid-19 cleaning procedures. Do not stay here it is the worst service on earth. People screaming in hallway till 3:00 am. If you call front desk for towels or sheets easier for you just to get them yourself. Rooms aré filthy and not clean at all. I worked harder on vacation that I do at home. Check beds my daughter came back home with bites all over body at check put even showed front desk and they just said allergies. People in room next to us at 8am smoking weed on balcony. Most important check bill at end they may charge you for mini bar even if you do not use it. I have been calling since we left last Wednesday to speak to manager and still waiting on return call. Rooms are not serviced but 1 time a week from the moment we arrived I called to tell them it was not sanitized and it is a waste of time.
VERY DISSAPPOINTING - NOT WORTH THE MONEY
Not worth the money AT All. We spent 2600 on Junior Suite with the promise of an upgrade bc it was purchased in full within 14dy ON THERE ACTUAL SITE ( NO 3RD PARTY). The bathroom had severe water damage, hallway smelled like dog popped, found a bug in the bed. Staff made me feel as though they care but never addressed the issue. PLEASE SAVE YOUR MONEY AND STAY SOME WHERE ELSE. THE HOTEL IS VERY OVERRATED
We arrived 3 hours early due to our flight time. But...... only the bell guys were nice enough to keep checking on us and updating us. Check in was at 4, which we expected to wait until 4, but we were continuously told housekeeping was running behind. My husband finally got upset at 4:30 and asked a guy that walked up to the desk why we had to wait so long and others that came after us got to check in and finally the wheels began to turn. A bellhop told us he was gonna take our bags up while they made our room cards. He returned and we still didn’t have cards, he looked on the desk and there they were, while the lady at the desk talked to other patrons. He gave us our cards at 4:57! When we get to the room everything appeared amazing at first..... the master bathroom was not clean, the shower had a thick white calcium build up on the floor which was completely dry, the bathtub had dust in it as if it had been vacant and sitting. The drapes to the patio had dark brown stains on them, and the outside table was filthy! So what took so long to clean??? The room would’ve been amazing if it was kept up and cleaned! The kitchen furniture leather was ragged and worn, the the couch was badly stained and worn, the bathrooms needed caulking and cleaning! I was so disappointed that my birthday was ruined and I was charged over $1300 for 2 nights!
Not bad place
This place is okay. Staff can be a little friendlier but I think it’s just the mix of tourists and personalities that contribute to different personalities on site. I’m going to give this place another try.
Not a good place for the price
Me and my wife had came in and was told a room would be ready in sometime. I had notified the guest services that my wife was pregnant and would be great to get a room. They helped everyone else before they got to us. Also, for the price you pay they don’t have housekeeping. We basically had to work while on vacation.