Comfort Suites Miami Airport North

Booked a room at this place. Flight was late, no one answered over an hour. No 24/7 shuttle with a heads up. Took a cab to find the telephone off the hook and the light bulbs in the lobby missing. Front desk worker smoking up outside and I took my cab to another hotel and ate it here.

We picked this hotel for the convenience to Miami International Airport. Although the room was nice, we felt very uncomfortable with the groups of people hanging in the parking lot near the front entrance. On one occasion we couldn’t leave because a car was blocking the driveway and wouldn’t move. It was very strange that they let them hangout there. I definitely would not stay there again. If you value your safety, stay somewhere else.

Can’t believe no one has mentioned how bad their “breakfast” is... now, I know it’s covid times, but their breakfast is a brown bag with a microwave breakfast egg tortilla, a small water and some breath mints!! Seriously? We asked for fruit and got some apples too. But, really, pretty bad. Pool was closed for maintenance- would have been nice to be updated on that. And airport shuttle is not 24 hours as hotelguides.com suggests. And an after hours taxi costs about 20$. But the beds were soft and the price cheap. And despite planes taking off less than a mile away, it was pretty quiet!

Checked in on Sunday, by Monday noticed milk warm. called front desk and they couldn’t do anything since no engineer or empty room. Thursday when pools closed due to COVID-19, I asked about fridge and they said they new nothing about the fridge. After waiting 3 days they wanted to send someone up and I said no since we checking out the next day. They don’t listen because they sent an employee anyway. I gave the employee a piece of my mind for showing up when I specifically told the front desk I didn’t want anyone to come up after waiting 3 days. They shut down the pool of all of sudden for COVID-19 and provide no real information as to why and if any other guest in the hotel are affected. Should we be concerned after using the pool I. Past 2 days ???. When questioned about people being given special privileges in the pool after hours when it’s supposedly close they avoided the question and only kept saying COVID-19. What if it was the people in the pools at night who started this COVID-19 situation in the pool ????????? The staff is horrible at providing any information to guest and reassuring them that there is nothing to worry about. They only solution they offered is to go to a pool next door where we don’t know if they are affected by covid19. The comfort in(Choice) still list on its website a full buffet and hit breakfast but when you arrive you get a grab and go bag for breakfast. The grab and go bag is horrible. A very small bottle of water, 1 apple 🍎 that’s hasn’t seen better days, and a breakfast burrito 🌯 that taste like paper. It’s a shame being In Florida, where the weather is hot they provide a small bottle of water. Should the Florida Heath Dept be notified of the sudden shut down of the pool??? Since Sunday I didn’t notice anyone coming to properly clean the pool We were never asked if we wanted room service. Which brings the question how often are they properly cleaning the rooms during this pandemic???? If they were concerned with providing customer service to there guest, they would of said we apologize for not getting to your room in a timely manner to inspect the fridge. They would of called to ask if we needed room service or fresh towels and toiletries since we were here from Sunday to Friday. The lack of customer service shows the need for the employees here to be properly trained in hospitality industry. Because when you have a guest that is not happy, you don’t respond with negative tone which will only águate the guest more. I work in the Hotel industry and find myself disgusted with the service here.

I was there feb 6th to the 9th 2021 . On the day of the check in I went to checked in at about 3pm and then went out came back late and as i entered the room was a bad smell so I was getting ready for Bed and I was looking for my sandal and Kneeled down near the bed when the smell got stronger it smelled like 💩 so I decided to look under bed and it was a dirty diaper and a lot of debris under the bed! I went to front desk and they switched to another room (smaller) offered me a 20% off my stay and guess what! They never gave me the discount. When I went to check out I asked the receptionist about it she said she didn’t know and the manager was not there so they will call me. 2 days after never got a call so I called and the receptionist told me my discount she can give me was $19 dollars 😡😠 and she was very rude and gave me an attitude over the phone, i asked for manager she said he was not there !!! Very bad Never will stay there again!!!