Based on 1841 review
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Welcome to Element Miami International Airport, an eco-friendly MIA hotel located just minutes from the hustle and bustle of the city. In the event a guest checks out prior to the guest's reserved checkout date, the Hotel will charge an early departure fee of $50 (fee subject to change). To avoid an early checkout fee, guest should advise the Hotel at or before check-in of any change in planned length of stay.
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesPool sun loungers
Reception servicesConciergeLuggage storage
Changes...not for the better
Reviewed 23 november, 2021
I reviewed this property 2 months ago, and the change is remarkable. Deep cleaning or lack thereof is evident from attached photos. The room came sans any towels which I promptly requested, however they were never delivered during my stay. The front desk remains unattended regularly. Carpet throughout is soiled and covered with regular stains of unknown origins. Elevators smelled of stale beer and odors normally reserved for public restrooms. I can not recommend this property in the current condition.
Awful from start to finish
Reviewed 20 november, 2021
I am a titanium elite member and travel extensively. This awful stay on 11/19/21 started out by waiting at the airport for one hour for a shuttle that never came. We kept calling the hotel and no one answered the phone. Finally we took a taxi.... The room was beat up and dirty. I would avoid this hotel!
Two Nights Too Many
Reviewed 15 november, 2021
We stayed here for two nights and honestly the hotel was the worst part of our trip! The stay started badly with us having to wait close to 50 minutes for the hotel shuttle to arrive. Each time we called the desk a very rude representative said they run every 30 minutes and would say they sent the driver or that the driver was on his way. The hotel is minutes away from the airport so this was unacceptable. There was also an app that they suggested we use to track the shuttle which was completely inaccurate. It would say it had arrived or was a few minutes away when the driver was nowhere near close. The driver that did show up was incredibly rude but I do want to add that the alternate driver; Victor, that took us back to the airport was incredibly friendly. Another couple on the shuttle with us waited a while as well. The room did not appear to be very clean and I have photos of marks on the bathroom mirror and rust, hair and dirt on the soap holder in the shower. The reception advertised in the room was not set up yet, so that was disappointing that we didn’t get to enjoy the complimentary drinks and snacks. The gym had outdated equipment and the AC was lacking. I took photos of the machine I couldn’t use because the handles were busted with black glue seeping through that got all over my hands because I didn’t know there was a defect! Spend a few extra dollars and stay somewhere else, this hotel gave extremely outdated, dirty and low budget vibes.
Reviewed 12 november, 2021
We checked into this hotel. As a Bonvoy member I try to use the Marriott chain. We had a 3 night stay and we wanted also to be close to the airport. When we checked in, usually we are acknoledge being Bonvoy, but did not. On my profile we ask for extra towels, had only 2. We were not told the housecleaning only happens with a day notice or there is none. We had put our towels on the ground the next morning thinking they would be replaced, but we were unaware of their policy. When we got back to the room, we found this out and asked to get some new towels so we can wash up. No one came so we called the desk again. This time the employee told us we need to wait since there is only 1 person for the whole hotel. We would have taken our used towel but the floors have not been washed in a while. Our socks were dirty walking on the foors, even getting out of the shower grab something by the counter then hopped back in, left wet dirt imprints in the shower, when i jumped back in. We booked a corner 1 bedroom suite. It had a small kitchen which is nice but we never use. The furniture is basic. A large sofa basic desk and a small eating area. We had a tv in both rooms with only 1 remote, so we had to share a remote a few times. usually book a Marriott hotel which is higher class, next time we have learnt our lesson, not to book a lower class in their chain,
Reviewed 31 october, 2021
We had a wonderful stay at this hotel. The staff were friendly and helpful, the room was perfect and the free breakfast was delicious. Emilio picked us up at the airport and was so friendly and informative. We will definitely be back. Rick & Monica from Detroit