Based on 1450 review
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Nestled on Miami Beach's Millionaire's Row, this oceanfront resort offers a boutique hideaway destination set on a lush tropical acre of gardens and exotic flowers. Its guests will be able to reach downtown Miami and the International Airport within a 20-minute drive, while the shops and trendy restaurants of Bal Harbour are only 6km away. Boasting lagoon-shaped swimming pools with waterfall and private poolside cabanas, it is the perfect place for an unforgettable vacation. Fans of water sports will have plenty of opportunities to have fun and excitement at the onsite centre. The property off...More details
Check-out ends at: 11:00
severalFree self parking
Transport optionsTowels and bed linen
Not worth what they charge
Reviewed 19 january, 2022
This property is pretty much exactly what you would guess. The hotel needs major renovations. It is very old, definitely past its prime. The online pictures were a little misleading From other reviews it seems they are in continuous renovation, so wait until "renovation" is completed before booking this property but comments of renovations goes back to 2019... We booked the room using AirBnb. It was generally old and dated, the pictures are fair. The kitchen had less than necessary, so we reached out to Vacassa and after 3 days of following up with them we gave up and we bought a baking sheet, why do you have an oven and you don't have even a baking sheet... Pool area is filled with garbage and people bringing in food and drinks from the outside, and the worst part the next day all the garbage is there... The upper level swimming pool is under construction, probably for the last 2 years based on other comments The hot tub is another thing, the excessive chlorine caused us itchy, red skin and a reaction in our genitals, it felt like a burn. My 10-year-old daughter was crying all morning, and even when she took more than 4 showers this didn't go away. She even cried this morning at the sea when her skin hurt again when it got wet. On top of that our swimsuits got ruined, some of them were brand new. Nobody at the Alexander hotel reception seems to care about this, nor at the security office. What if something serious happened, who would have helped.......Do yourself a favor, find a better place. They charge you extra for the hotel amenities and Common areas are run down and dirty bad smells in many places. There were no restaurants or stores within close walking distance. The free trolley stop was right in front of the hotel. We couldn’t have a late check out because the apartment was reserved, but the hotel let us use the pool area and kept our bags until we left. Those were the only good things. I did not want to write such a negative response and attempted to communicate with hotel management numerous times while at the hotel and after leaving. Nobody seems to care. I will give you 2 starts because is in front of the beach, but definitely not coming back EVER.
Reviewed 27 december, 2021
This hotel has condos and is also a hotel. We stayed in a rented condo, which was neat, clean and lovely. The hotel: - The pool area was cramped and dingy. There are two additional pools under construction. - Food - There is a small cafe and a pool bar. Both overpriced and average.
Don’t come here
Reviewed 3 december, 2021
The worst night customer service. Rude and made me feel unsafe as a woman speaking with an aggressive man. All I wanted was another pillow because the one I had was giving me an allergic reaction. I was yelled at and had security come over to tell me “we’ll he said he can’t do anything”. DONT COME HERE!
POOR CUSTOMER SERVICE
Reviewed 28 july, 2021
I stayed with one of your host, asked him to extended my trip for a extra day. He did that around 8am, around 11am the property not the host told me I had to leave due to not paying. After the host already received my money and confirmed the extension. The host did not come to fix the problem. He went on my review for the property and left a response. Nothing in his response was accurate or true. He got offended because I left a 1 star review. Airbnb does not want to take it down. They said the “response” is within the policy’s of Airbnb (a host can lie on anyone)
Reviewed 26 july, 2021
Very average installation. Very good service and exceptional location. High quality service and some good amenities. Overall a very reasonable place while not particularly pretty or accessible- considering the place it’s pretty reasonable