Check-out ends at: 11:00
12 South 6th St, Minneapolis, MN 55402, USA - Minneapolis, Minnesota - U.S - 55402
Check-out ends at: 11:00
Overall great property & excellent experience!
Reviewed 7 august, 2022
This is a very nice property. Very nice lobby we were able to hang out in while waiting for check in. Very convenient location for US Bank Stadium. We had 2 rooms, had some issues with one & staff was very responsive & manager compensated us very fair & was a great guy! Great breakfast!
Reviewed 5 august, 2022
A very nice hotel, in a great location. Easy walk to Target Field, and a few places to eat. The employees were very friendly and always willing to assist. The only downside was the fact that the AC vent for the room, was behind a door that was closed at night for privacy. Would have been much better had it been in the actually room with the beds. Overall, a nice place to stay if you need to be close to Target Field and the metro line.
A near miss.
Reviewed 17 july, 2022
Good but a near miss for sure. Pillows were huge lumps of rock. Mattress on pull out bed was about an inch thick and not comfortable at all. Breakfast was great and with a few more people making omelettes and eggs would have been wonderful. Quite a few people got out of line.
Terrible customer service
Reviewed 27 june, 2022
Terrible experience. I booked a 3-night, prepaid stay, and called the hotel directly a day before to alert the hotel a travel delay would cause me to miss the first night. I knew it was too late to cancel, which was fine even though the delay was unavoidable, but I wanted to make sure there would be no other issues. I was told I would have to pay a small no-show fee (seriously), but otherwise the reservation would hold, and that the hotel clerk would put a note in my folio confirming the call. I showed up at the hotel the next day, started the checked in process, my credit card was processed for incidentals, and was then told the system wouldn’t let the clerk (a different one from the one I had spoken with) finish the check-in and give me room keys. She said she needed a code and would contact a manager at home (there was no manager or supervisor on duty, even though it was around 8:00 PM). The manager didn’t respond, and the lady at the check-in desk lost all interest in trying to figure out a workaround. She repeatedly told me it was my fault for being a no-show, even though I showed her the time stamp of my call the day before, knew the details of the extra fee, and had a message on my account confirming the call. She then said it was on Expedia to fix the problem (I had used Expedia for the booking, but again, the reservation was right in front of her, she just wasn’t trained to deal with this issue). She then said I needed to cancel the existing reservation, I would not get a refund from Hilton, and then I needed to make a new reservation for two nights (now paying for 5 nights for a 2 night stay). That certainly wasn’t going to happen. Expedia called the desk directly to try to work with her, but, after a short conversation, she told them it was their problem and hung up the phone. Expedia called back, but she wouldn’t talk with them. She actually answered the phone, heard it was Expedia calling on my behalf, put the down on the counter, and went about her business. I asked her several times to please just pick up the phone off the counter and talk to the Expedia representative, but she wouldn’t. I was also on the phone with that same Expedia representative, trying to explain to her that the Hilton desk person literally had put the phone down (didn’t even put it on hold) and was ignoring it. It was extraordinary. After two hours of being ignored and ostensibly waiting for a manager to call the desk clerk back with the code, I left and got a last minute room at a nearby hotel. I’ve never been in a situation like this. I was trying to problem solve, but the clerk wasn’t properly trained to fix the problem (that’s not her fault), had an unresponsive manager (not her fault) but was incredibly rude and obnoxious (her fault). I actually don’t think there was a code needed - the clerk just didn’t know what to do, and had no back up. Unbelievable.
This Hotel is a Liability to Hilton’s Brand
Reviewed 7 june, 2022
This was the most unreal experience. The goal of this trip was to get away to celebrate our 5-year anniversary and return home feeling recharged and refreshed. Instead, we spent most of our time stressed, sleep deprived, sneezing from dust, and switching hotels before coming home. Overall my assessment is that choosing this hotel is a gamble. The inconsistent experiences shared by different customers means this hotel is a risk to the Hilton brand and reputation. My experience was the worst experience I’ve ever had staying at a hotel. The good: We appreciated the customer service from the front desk attendant. She was very pleasant and the breakfast experience was nice. The staff greeted us with a smile and the food was decent. The bad: Our room had minor defects that made us feel uncomfortable. It seems the the maintenance and housekeeping staff do not perform regular property walks and their staff don’t seem to follow any kind of system for flagging concerns to maintenance. 1. There was missing paint on the walls near the baseboards and the walls were scuffed and unwelcoming. 2. A noticeable stain (resembling bodily fluids) was on the carpet near the foot of the bed. 3. The bathroom pocket door did not close. 4. The shower door was unbalanced, causing it to rest partly ajar when closed. Water was leaking on the bathroom floor every time we took a shower. Serious concerns: 1. The vents in our room were extremely dirty. In the 24 hours we were there, a film of dust had gathered on all of our belongings, the side tables and even our extra keycard that was laying on top of it. It seems like the hotel’s maintenance has not been keeping up with furnace filter changes and the vents are caked in dust. 2. The bedding arrangement was absurdly unsanitary. As we were turning down the bed, we quickly realized there was no mattress cover - the mattress was exposed, only covered by a single top sheet. The sheet was too small for the bed, meaning the bottom of the mattress near our feet was just exposed. It was like the housekeeper tried to hide it. By the time we caught this issue, there was nobody on staff to assist us, so we just dealt with it and tried to sleep. 3. The mattresses are 5 years old per the management. It is so worn that when you lay on it, you will start to sink into the middle. Seems like they don’t have a system for replacing worn furniture. The dust from the vents gave my fiancé a sore throat so we had to turn off the A/C. With the bed being so uncomfortable and the room eventually becoming too warm, we barely slept at all. The next morning, we chose to leave early because the thought of staying another night was unimaginable. The ugly: The next day I relayed these concerns to management. They apologized and confirmed that this wasn’t the standard for Hilton. He offered me a refund and mentioned I would need to call my third-party booking site since I paid with credit card miles. I agreed and my fiancé and I concluded our stay in Minneapolis at another hotel. Today, we were shocked to see a charge from the hotel on my credit card. Since I had paid for the hotel using credit card miles, I was expecting a refund of miles, not an additional charge on my card. I called the front desk right away asking for an explanation. Despite explaining that I had already paid for the hotel stay, they said they had to charge my credit card and once the booking site called them, they would refund me. I have yet to get more clarity on this situation, but the most concerning thing is that nobody called me to explain the situation. They just charged my credit card. I have spent the majority of my afternoon now thinking about this stressful experience and I’m angry. I am waiting for a call back from Troy, one of the managers and I will be disputing the charge with my credit card company if it is not refunded.