Such a pleasant surprise
Reviewed 10 September, 2021
The staff at Loews Minneapolis, especially the night staff and housekeeping, were very kind and knowledgeable. Never without a smile and their smiles were genuine. Exceptionally clean hotel, common areas and rooms both. The entire building had a beautiful, crisp, clean smell that wasn't overpowering or chemical heavy. The king bed was just the right height and firmness, and the bedding was sufficient to keep us warm. The HVAC in our room was quiet and kept the room just right. We were very, very pleased.
Very convenient and clean
Reviewed 8 September, 2021
Our stay at Loews Minneapolis Hotel exactly met our needs for this trip. Staff were friendly and attentive. The room was clean and the hotel offered everything we needed. The location and entry lobby are not that memorable or exciting. We did not have any meals at the hotel or take advantage of any of the amenities.
Loews does NOT disappoint!
Reviewed 7 September, 2021
This was our first trip to Minneapolis and Loews post Covid, post riots. We weren't sure what to expect. I am happy to say we were pleasantly surprised that Loews had not slipped one bit in service, accommodations and overall vibe. Well done!
Nice, friendly hotel but some basics lacking
Reviewed 3 September, 2021
Appreciated being greeted each time I entered or left and was glad we were able to get into a room when we arrived even though we arrived before 10am. On the downside, it was disappointing to pay ~$20/night for the convenience of upgrading to an available "executive" room that didn't seem "executive". It was not as large as I was expecting, in fact it was no bigger and quite possibly smaller than the typical $100-$150/night 2 bed rooms in average hotels. The view (of Target Field) was fantastic.
In several areas it seemed extras were provided while lacking on the basics. The shower included 3-4 handles and 5-6 spray nozzles...yet the temperature only ranged from hot to scalding, plus even with all other nozzles turned off the overhead nozzle water pressure was weak. Also, while I guess it's nice to have the option of using a robe and having a phone & TV in the bathroom, it would've been nicer to have a mini-fridge for storing drinks/food or an ice machine closer than 5 floors away. The bed was a bit too soft too.
Nice Hotel, Terrible Customer Service
Reviewed 3 September, 2021
I stayed at the Loews Minneapolis Hotel for a work event at the Twins Stadium. Here are the positives and negatives:
It was really close to the stadium
There are bars/restaurants nearby (unfortunately most were closed due to covid)
Check-in was easy
Room was clean and pretty nice
There is no onsite parking, only valet, which we didn't find out until AFTER we drove around downtown Minneapolis looking for a Loews parking ramp. We ended up just picking what we thought was the closest ramp to the hotel. Went to check-in, told the person where we parked and asked if they validate. We were told no and that we picked the worst ramp downtown. Ummm...huh? We asked why to which he didn't have an answer. BTW, it was much cheaper than their valet.
We were told at check-in that their onsite bar and restaurant were closed because of a celebrity having booked them, but we would get a $25 food/drink credit (in addition to the $25 food/drink credit per package I purchased). We could use the credits for room service. Spoiler alert...once I received my bill after we were gone, I didn't get the additional $25 credit. I emailed the Loews twice and still have not received it. At this point, for $25, it isn't worth my time.
We were told by a bartender that the celebrity group wouldn't be in the bar area from 6-9 so we could be in there to eat and drink. We got back to the hotel around 7pm so went to the bar, ordered drinks, then ordered food. A couple members of the party came in around 7:45 , just as our food came, so we were told we needed to take our food to our room.
Bottom line. Would I stay there again? Probably, now that I know where to park and that sometimes their customer service is lacking.