Check-out ends at: 11:00
30 S 7th St, Minneapolis, MN 55402, USA - Minneapolis, Minnesota - U.S - 55402
Check-out ends at: 11:00
Better downtown options
Reviewed 4 august, 2022
Nice sized room, very clean, very spacious. Nice bathroom and shower. Very difficult to get to the front desk from the parking garage. Expensive overnight parking. The dagger in the heart? The TV didn't work our entire stay and maintenance never showed up despite a call to the front desk. One plus that really isn't owed to Marriott - the restaurant right across the street, Wood and Paddle Eatery, is amazing.
Modernized Hotel with Very Accommodating Staff
Reviewed 4 august, 2022
Stayed here for eight nights in July while my niece competed in USA Fencing Nationals. Staff, especially Thomas, Melonie, and Jason were very friendly and handled all of our requests with a smile. Thomas was even able to put our three rooms under three separate reservations on the same floor and within a few feet of each other despite our specific room layout requests which weren't made until check in. The staff really went above and beyond to make our stay pleasant. The hotel has just completed a complete overhaul and the rooms and common areas were clean, modern, and comfortable. There were two negative points though. We had a shower only room and the weatherstripping on the shower door seemed to have been damaged at some point, resulting in a very wet bathroom floor after each shower. Engineering showed up immediately after we notified the front desk and attempted to find and fix the leak; however, did not succeed. Our work-around was make a temporary seal using extra towels. Second negative was for the loud music deep into the weekend nights coming from a club a block away. Overall, the property was clean, comfortable, and conveniently located with very friendly staff who went above and beyond to make our stay a very positive experience.
Modern, Well-Lit, and Conveniently Located
Reviewed 12 july, 2022
This hotel has very detailed contemporary features that highlight its modern, well-lit atmosphere. The staff seemed willing to assist with anything requested and the lobby gave off an inviting "city center" appeal. If you are self-parking, maneuvering in and out of the hotel is a long process that involves three elevators to your guest room. However, this slight inconvenience gave us an opportunity to walk off some of the great food that is nearby. Another plus is that the hotel is within walking distance minutes to most desirable downtown attractions.
Great location for downtown Minneapolis
Reviewed 27 june, 2022
We had a nice stay at the Marriott City Center. The location was perfect for downtown area The staff was friendly and helpful in all our request. Our room was clean and comfortable. The concierge lounge was substandard compared to other Marriotts that we stayed in. It was located on the bottom floor. The price could be more competitive for the area. Overall we would recommend this hotel if in downtown Minneapolis.
Very nice hotel ruined by poor service.
Reviewed 23 june, 2022
I am a Marriott rewards member and stay at Marriott properties often. I am giving a rating of 3 mostly because of the service. We were told that housekeeping would not be provided but to call if there was anything we needed. We were fine with that as we did not want anyone coming into our room but you would think extra toilet paper would be left in the room, not just what was on the role. Once we were running low, my mom called to ask for toilet paper. After calling twice and waiting an hour, we finally were brought some toilet paper. We waited over an hour of our time waiting for toilet paper and then only received 1 role. My mom asked for 2 roles so we have a back up, just in case we needed more. But no, we only received 1 role. Service at breakfast was slow. No one really came to check and see if we needed anything so we had to flag someone down when we wanted a refill or when we wanted the check. One morning my mom and I both ordered oatmeal. We asked for a little side of milk for the oatmeal. The server said we can't get milk but we could use the free coffee creamers. That seemed a little odd. I have never eaten someplace where I was told that I can't get milk for my oatmeal. Usually, milk is provided when asked. We didn't want to use coffee creamers so my mom asked again if we could get a little side of milk or how much would it be and we would pay to get some milk. The server said she wasn't sure and she would have to check and see if that was possible. Ultimately, another server brought us a side of milk. Not sure why it had to be such a hassle to get some milk. On our third morning at breakfast, I believe it may have been the manager, was pushing the buffet. As we had eaten there the previous mornings, we knew there was a menu available so we asked if we could order of the menu as we typically do not eat much for breakfast therefore do not want to spend the money on a buffet. He, reluctantly, gave us menus. Also, because of where we were seated, we noticed that some people were going to the bar area and then leaving with coffee. My mom asked the server what that is about and she told us that free coffee is available. Well, would have been nice to know as we would have taken coffee to go instead of paying for coffee with breakfast. As people came in, they were immediately directed to the buffet. I noticed that some people then left. One couple asked how much the buffet was and when they were told $19, they left stating that it was too expensive and they will just go to get coffee. They were never informed that a menu is available. They were never told that there is free coffee they can get from the bar area. Seems a little shady that certain things are pushed on guests instead of informing guests of what is available to them. Very poor customer service. On the day we were checking out, I called for a bellman. Due to my asthma acting up a little, I thought it would be easier just to get help. After waiting 30 minutes, there was a knock at the door. By the time I opened it, there was only a cart in front of the door but no one was there. That seemed very strange as typically when asking for help with luggage, there is someone who actually helps with the luggage not just leaves a cart. We were a bit confused not knowing whether someone will be coming back or what. Obviously, this defeated our purpose of why we needed help. The cart only made things more difficult but we managed to get our luggage down. I asked the front desk agent why a cart was just left. She said that they are short staffed and do not have a bellman. Again, would have been nice to be informed of this when I called for a bellman. That way, we wouldn't have had to waste more time waiting for a service that we were never going to recieve and instead we could have found a different way to get our luggage down. Overall, just terrible service. I can understand being short staffed but guests should be informed ahead of time if a service is unavailable or if certain things may take a little longer or be truthful of what is available. That would have made a big difference. Otherwise, it just seems like it's bad service. The front desk agent did apologize and offered to give me an extra 10,000 points. A nice gesture but I still have NOT received any extra points. Very disappointing and for the amount I paid for the stay, the cost was not worth it. There were some posivities: *great location, especially if heading to Target Center *room was very clean *dinner service was very good - very attentive and friendly staff. The caulifower steak was excellent! Not what I was expecting but it was very good. *valet service was excellent! It usually took 10 minutes or less to get the car. Friendly, welcoming valet staff.