Love the Casita life
Reviewed 25 October, 2021
Since COVID we always stay at a place with a livingroom, fridge and stove, so we can make our own breakfast, sandwiches and have a place to chill and for my puzzle. Booked the two bedroom Casita in Moab. Loved the place - only two of us so used the spare bedroom to lay out the extreme amount of luggage we packed. And nice to have two bathrooms when wanting to get ready quickly in the morning. The place was laid out well and the staff was friendly. They left new soaps, etc on the door and when we ran into the cleaning person he asked if we needed anything. The front desk was always attentive and when microwave was not working someone was up there in about 2 minutes to switch it out. My only issues is that it was a kitchenette (dopey me for not noticing it) and so no way to cook the eggs I dragged all the way there. Second, the breakfast was a bit dull - same old same old. No bread, only bagels. Third, and most important, the walkway to Casita #406 was behind the building and super dark at night. Right on the desert. They need to fix that. Finally, if booking, would not do 406 as it does not get sun in the morning. With the cool nights, would have been great to enjoy the deck in the am with coffee - but not possible without sun this time of year.
Great place to stay in Moab
Reviewed 22 October, 2021
We really enjoyed our 4 night stay at the Hyatt Place Moab. The staff were friendly and our room was very clean and comfortable. The breakfast buffet was a typical complementary buffet - Some hot and some cold items.
We always enjoy this hotel when we come to Moab.
Perfect except for housekeeping issue
Reviewed 22 October, 2021
We stayed 4 nights in a casita and overall had a good experience.
The casita was beautiful, spacious and very clean.
The hotel looks new and well kept.
Breakfast was nice with a good selection of items and great staff.
My only issue is that they do not provide daily room cleaning service, they only clean the room once, after the 3rd night.
They use Covid19 as a reason but that's no excuse, especially with their rates.
We stayed in 5 other hotels during this trip and all provided daily cleaning service.
I asked for our room to be cleaned mid stay (after the 2nd night instead the 3rd) but was refused. I thought it was a reasonable request but I was treated badly (the guest services ignored my request and the front desk staff were quite rude!)
They did apologize and offered Hyatt points which I appreciated and they also helped me with missing points after my stay.
Excellent place to stay!
Reviewed 20 October, 2021
The hotel was better than I expected. Friendly staff, everything very clean, large room and quiet! There was ample free parking. Beautiful pool area and giant hot tub! The breakfast was better than I expected and had many choices.
Great location, new & clean!
Reviewed 18 October, 2021
Very nice and clean. Well decorated for the upcoming holiday. Excellent parking capabilities. Front desk staff were not what I call 'friendly' but pleasant. High ceilings really help the room feel larger. Excellent night's sleep! Enjoyable stay!