Based on 171 review
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This charming hotel is situated in North Mobile. Everyone staying at this accommodation may take advantage of the Wi-Fi connection on public areas. The hotel provides 24-hour reception.
Check-out ends at: 11:00
Beware of Theft!
Reviewed 26 november, 2021
I stayed at this hotel 9/10-9/14/2021. The room was clean, the breakfast was good. However - I placed my concealed carry weapon in the nightstand during my visit. When I was packing to check out, it was gone. Since there is no room cleaning due to Covid, no one should have gone into my room. Management told me they could easily review the video of the hall and the key usage and find out who accessed my room as soon as the manage came to work that afternoon. I left town and followed up by phone. They constantly give me the 'run-around' and seem to try and avoid answering my questions when I ask about it. A police officer called to try and ask if they had recovered the gun, they said the manager was unavailable (what they always tell me also). They obviously prefer to protect the thief more than the guests. Stay at your own risk.....
Reviewed 25 september, 2021
Cece is a front desk receptionist and she was so helpful. She took interest in my family plans and made sure that we came up with the best reservation. I am very happy! She even wrote notes and reviewed my needs at the end of the call.
Fairfield Inn and Suites Van, Tx
Reviewed 6 september, 2021
Customer service was atrocious right when we arrived our room was wrong we had 4 kids with us and a tiny room with 1 “king” size bed. When I told the front desk the room was wrong they said they had no way to do anything about it and that she would “call her manager” which she stepped away to do which I’m sure she probably didn’t. Also when I asked if there were any cots available for my children she very rudely told me there were none available for me. I called before we drove 7 hours to that location to make sure the pool was open which they said it was. Until we got there and a rude man came and told our kids the pool was closed for maintenance, which it was closed our entire stay because a light was out. Every time I called down to the front desk it was an inconvenience for the clerk and she made that very known. Unfortunately I have my honeymoon already booked through a Marriott affiliate or I would definitely change hotels. I travel a lot and this was by far the worse hotel I’ve stayed in, not welcoming at all. Showers were still dirty, uncomfortable bed with scratchy sheets and generally just mean people. Won’t be returning ever!
Great customer service
Reviewed 22 july, 2021
Great customer service comfortable beds good breakfast clean room Close to restaurants and downtown museum of interest history museum can go on coach tour Dora Finley African American Heritage Trail from history museum
Clean and friendly
Reviewed 18 april, 2021
Our hotel room was very clean with a great smell. The staff was very friendly. We enjoy the comfort of our bed. The parking lot was well lit and safe to park. Breakfast bar was hot and delicious. The complementary massages were wonderful.