Based on 1039 review
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Enjoy the perfect blend of tradition and contemporary style at The Battle House Renaissance Mobile Hotel & Spa. The hotel is 100% non-smoking.
Check-out ends at: 11:00
Reviewed 6 december, 2021
Great place for a romantic weekend getaway or for wedding accommodations. The Valets are welcoming, accommodating, and professional. The Front Desk staff are friendly, well trained and professional. The room cleaning services were responsive, gracious, and professional. The entryway and main lobby is gorgeous! A great place to relax, enjoy and adult beverage, and absorb the ambiance. The ceiling is a view out of Italy. We will be back!
Lovely hotel with good housekeeping.
Reviewed 1 december, 2021
Always a pleasure to stay in a hotel -- especially an older historic property -- that is kept updated & in good condition, with the bonus of good housekeeping. Battle House meets all 3 criteria. The Tavern Bar displayed signs that it opened at 4:30, but it remained closed during our visit. Definitely not a fan of the sports bar the hotel opened in the corner space, but I guess it serves a purpose, but would eat elsewhere. The personnel working in the bar were all pleasant & helpful which was a plus. As has become the "usual" compete lack of consistency with Marriott's Bonvoy Program, there was ZERO recognition of guest service & not even a hint of an upgrade even if you are 1 of the highest elite status members. Unfortunately, this lack of program delivery consistency is not unique to this property, but permeates throughout the entire Marriott brand portfolio.
A Big Let Down
Reviewed 12 november, 2021
My husband planned a romantic weekend getaway here because I love historic grand hotels. Sadly, this is not that. The service and attitude of the staff was terrible. They certainly don’t seem to care if guests enjoy their stay. We used the valet parking. No one offered to help with our luggage. At the front desk, we were not greeted warmly. We were given a small, dark room in the towers section (which we came to realize is not even in the main hotel but in the add in part that looks cold, contemporary, and empty.) We walked down a long, empty hallway to the Towers and had the feeling that the hotel was not doing well because of how vacant this area was. The room we were given was directly off the elevator. Not what we would have liked for privacy and quiet. Inside, the view was of the air conditioning system on a small sub-section of roof and a brick wall. To make matters worse, there were maintenance men working on the system directly outside our windows for nearly two hours. We could hear their tools and talking, which definitely ruined the vibe even more. The lightbulb was out in the bathroom light so I used the flashlight on my phone to apply my makeup. The room had no hint of Battle House history. Everything said “Renaissance” and seemed like any ordinary room in a generic hotel. The Aveda toiletries on the counter were have empty. That made me wonder if the room had even been cleaned? My husband had made a reservation in the restaurant on site. Supposedly it was an elegant, highly rated, fine dining restaurant, but I can’t understand why or how. The staff wore cafeteria style aprons and there was a buffet line with boxes of cereal on it in the dining room. ??? The waitress was pleasant but rushed our food so much that even with appetizers, salads and entrees we were out within 40 minutes from the time we sat down till we were out the door. The food was mediocre. The atmosphere terrible. It literally felt like a hospital cafeteria disguised as a nice restaurant. I wrote a review directly to the hotel and was contacted by the manager Mr. Middlebrooks who apologized and offered us a $100 refund for the stay. We accepted that but two months later still never received it. I even emailed the manager back three times to ask about it and he has never bothered to respond. What is the point of offering a refund if you never give it or respond to the customer? We would not stay here again. 2 star hotels have better service than the Battle House. A shame because it was once a gorgeous Southern hotel with a lot of history.
Reviewed 28 october, 2021
This hotel is unbelievable- the history, Just ask, Mr George, the hotel's historian. He's usually walking around the hotel to answer any questions. 1st class all the way. Decided to eat here, also- Ask for Jennifer- Fantastic food, service, and ambiance. Can't wait to come back here.
very nicely redone hotel
Reviewed 29 september, 2021
This is a historic building that had been totally upgraded and refinished. The first two levels of the hotel are very grand and considering that the hotel is in downtown Mobile, it is outstanding. The rooms upstairs are very nicely modernized and have all the conveniences. The room is also very generous size with a deep soaking tub and a separate shower. An extremely nice dining room downstairs. A most enjoyable one night stay on my driving trip to Florida. Beats the hell out of staying in the likes of Holiday Inn