Hyatt Regency Monterey Hotel & Spa on Del Monte Golf Course elevates luxury accommodation to a new level.
Values releated to taxes and administratives fees are alreadyincluded at the moment of purchase at the HURB website. No further fee payment of any kind is required once purchase is complete.
Based on 995 reviews
So much potential, great staff, but really worn out property and unfortunate experience
I wanted to love this property. The grounds are beautiful. The succulent gardens with botanical markers were quite spectacular upon close inspection. The outdoor pergola with firepit is a great casual (bring-your-own) dinner location. The flowers covering the arbor nearby make a great photo op. And it's fun to watch the golfers on the green. The firepits just outside/behind the lobby are a lovely gathering place and there is a cozy little nook with sofa and swinging chairs right by the front entrance that is a nice place for people watching. It's charming that the lights on the front are gas and lit by hand on the weekends. The lobby itself is nice enough with an indoor fireplace and plenty of seating. The frontline staff are really, really nice. We were celebrating a birthday and I mentioned it on our reservation, so they made sure to put balloons and a card in our room for my son and gave him a couple of s'mores. In fact, the saving grace for this entire stay was our waiter, Carl, at Sea Root. (I'll leave a separate review for the restaurant, which is worth it if included; otherwise grab a bit offsite.) He really made us feel special and was an absolute delight (seriously the best server we've ever had, and we've been to some nice restaurants!). Management on the hotel side of the property could learn a thing or do from him about hospitality (not just being nice but delivering quality service). But it sort of ends there. The rooms are...ok; they feel...plain, dark, and boring, and could be in any hotel anywhere. The suites aren't really suites but two adjoining rooms (one with beds and one with a living area) called a "parlor" suite; it's weird but works if you just need extra space. Stray far from the main building and you'll see that this is a worn property, even deteriorated in places. Paint is faded and peeling. The pool, though warm, is small and old. The hot tub jets didn't work. The pool towels are hilariously small (room towels were bigger). And much of the property just looked broken. The "hammocks" are stretched beyond use and filthy and the lawn around them so bare that it's muddy. We didn't venture to the courts or the spa, and the second pool looked uninviting though it was in use. Our experience at the property wasn't as lovely as the grounds. This was my first stay as a Hyatt Globalist, so I had high hopes. Those hopes were quickly dashed. We arrived late on a Saturday and it was jam-packed with two weddings and a private prom, so we could not get an upgrade. No biggie. We arranged for an upgrade the following day when most guests would check out, so that was reasonable. But then we arrived at our room in Building 18. The fact that it could only be accessed by poorly lit exterior stairs wasn't a good omen. Despite being recently remodeled, there was grime (not dust, but residue suggesting it hadn't been cleaned) over most flat surfaces (dresser, table, bathroom counter) and a huge smear of something opaque across both closet doors; the rooms were obviously not thoroughly vaccumed (evidenced by debris around the edges and in front of the dresser) though the sink and tub did appear clean. My normal response would have been to request a different room immediately. But things were just starting to open up from COVID restrictions and I knew hotels were experiencing staffing issues. Besides, they were full and we were getting moved the next day, so I sucked it up and cleaned the surfaces (I had disinfecting wipes with me). We went out to explore the property and get dinner and returned late. When we went to go to sleep, we discovered that the sheets did not even cover the beds! There was a queen flat sheet on each (queen) bed -- SIDEWAYS -- so that the bottom of the mattress (where your feet would rest) was completely exposed for several inches. No mattress cover, just the bare mattress. This was unsantiary, gross and completely unacceptable! I would have demanded a new room or even another hotel at that point, but we had unpacked the roofrack of our car and hauled 6 bags up a flight of stairs and we were exhausted in an obviously full hotel; I just didn't have the fight in me. I had also fallen (hard) off those poorly lit unmarked stairs and hurt my knee pretty badly, so the long trek to the lobby or another room wasn't in the cards for me. So we sucked it up for one night. I mentioned my concerns to the staff (via text, since that was the easiest way to commicate) and received an apology, which felt insufficient. (A good faith effort at that point would have been a night's refund; heck I had to clean my own room.) I probaby should have checked out for the rest of our stay, but we were meeting another guest the next day who had her own room (as a Guest of Honor). So I decided I'd look for the right time to talk to someone later (we were there for 5 days). It could have been just a one-off occurence and a perfect storm of bad luck, so I gave them the benefit of the doubt. Maybe I shouldn't have. The following day we were moved sometime in the afternoon to a parlor suite. It was clean and that was a big improvement...until very early the next morning. The room with the beds was adjacent to a hallway (I hadn't noticed) with a service room at the end for housekeeping (I assume), as well as an exterior door, which slammed now and then. In the morning, the jarring sounds of staff going in and out of that hallway slamming doors started about 5 or 6am and lasted most of the morning. The day we moved into our suite, the property was a virtual ghost town compared to the prior day. We hadn't asked anyone to rush us into the room (and said as much) since we weren't even on site. There was no reason they needed to put us in such a crappy location (ironically, earlier in the day I had made an inquiry about the room location because I needed easy access or an elevator due to my knee injury and was told our room was already assigned, so they had chosen this room from the get-go). They also put our Guest of Honor in a regular room across the hall rather than upgrade her to a suite (again, the occupancy at this property was extremely low); they could have just put her in the room on the other side of the living room and she would have had direct access to our "suite." But since we had these realizations again after a long day, it was just too much to cause a stir and move two rooms full of people and belongings. I had also witnessed a couple of interactions between staff and managers, and managers seemed grumpy at best and did not provide the kind of customer service I would expect. Given that I witnessed two other groups of guests complaining, I'm guessing our experience wasn't entirely unique. By the time we were ready to check out, we were in a hurry to continue our trip so I saved my feedback for the usual Hyatt survey, which I never received (odd, perhaps they don't want direct feedback? Hence, I am sharing it here.) In the end, I'm mostly a little sad that this celebratory family vacation didn't turn out better when it could have been an absolute delight. The property has so much potential to be a great destination. I hope they choose to prioritize both the property and the guest experience in the future.
The best hotel in Monterey!! One of the best Hyatt Regency on the west coast! Great GM!
We have stayed here 3 times now and every trip is great! Very clean and regularly sanitized. They recently updated the hotel. Their lobby area, hangout area and, breakfast restaurant is so much better than any other hotel in Monterey, in my opinion. I have bumped into the hotel's GM, Kevin, and it has been a pleasure talking to him. He really cares about his customers and truly wants everyone's stay to be fabulous and listens to the feedback. No wonder the hotel and staff's service is so great, it all comes from the top. Rooms are nice and convenient to water cooler/ice machine, golf course, tennis courts, gym, and ample parking for the guests. Highly recommended!! Please don't even look at any other hotel in the area.
Great place to pivot from in Monterey
This place is beautiful and well kept. One can lounge by the course and firepits. The food is good but limited; however, they aren’t far from downtown. This is a great place to relax and to use as a pivot point while exploring Monterey.
Don’t stay here
Where to even begin… the room smelled strongly of smoke when we arrived. Called the front desk and the manager was supposed to call back but never did. The carpets were dirty, the sheets were dirty, the bathroom lights and various items in the room were not functioning properly (plugs didn’t work, television didn’t work, mini fridge didn’t work, etc.). General sense of dinginess throughout the property and obvious that the cleanliness was not prioritized. Good location but certainly not a place I’ll stay at again.
Best hotel in Monterrey
I visit Monterey every few months and I always stay at this hotel. The hotel is beautiful. Wonderful lobby and reception area. Great bar and restaurant. The golf course adds to the beauty of the hotel. One of the best features is the Starbucks located on the property. The hotel is also in a great location, easy access to the freeway and 5-10 min drives from all the attractions Monterey has to offer. The hotel is also dog friendly and they even give you a dog flashlight when you check in! Love this place.