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This comfortable hotel is in Monterey. This null offers a total of 42 42. Wi- Fi internet connection is available for further comfort and convenience. As this null features 24-hour reception, guests are always welcome. Holiday Inn Express Monterey-Cannery Row understands that accessibility is important to all guests. For this reason, it features wheelchair accessible 42 and is fully adapted for easy access. null arriving by car may leave their vehicle at the accommodation's parking spaces. The null applies a sustainable policy. The null offers business facilities. A fee may be chargeable for s...More details
Check-out ends at: 11:00
Reception servicesLuggage storage
Reviewed 18 october, 2021
Stayed here for 2 nights so we could visit the aquarium. Room was clean but nothing special. Rate was good. Parking was easy and free! They actually had a warm breakfast with a decent selection, which was a big deal because most hotels were still serving COVID to go cold bags. Others have commented on road noise. We stayed at the front and when we first entered the room the window was partially cracked. Closing this, the road noise was minimal and didn't bother us at all. I'd stay here again but as others said, be prepared for the stairs. Location is great!
Reviewed 2 october, 2021
Two words..... Bed Bugs! We checked in on Sept 28, and even though we ended up having to switch rooms, it wasn't a hassle. They have an elevator, but here are steps to get to your room, so I requested to be moved to the first floor. There are still two areas on the first floor with stairs, but at least those steps are deeper so I would have been able to manage with crutches, if necessary. The room itself was okay; nothing fancy, but seemingly clean. The noise from the road was really loud. I checked the windows, which were slightly open; when I closed them the noise level lowered. It was still annoying but I could handle it. Now we come to the real issue. I turned off the light and lay down to sleep sometime after midnight. A short bit later I turned the light back on, as I got up I noticed a bug on my pillow. Being half asleep, it didn't ring a bell. I got a tissue and disposed of it. Then I saw another bug on the bed sheets. I woke my husband and told him. I managed to get the second bug into a tissue and gave it to him. He took it and compared it to pictures online as neither of us has seen a bed bug. It was definitely a bedbug. YUCK! My husband then began to inspect the area around the beds. He started counting bugs behind the bed stopped at 25 saying there were just too many to count. Ditto behind the bedside table and the other bed. Many of the bugs were dead, but there were also live ones mixed in. He took some dead ones and a couple of live ones to the bathroom-there apparently are bed bugs and maybe something else mixed in with the crowd. He went to the front desk and informed the lady there. She was apologetic and tried to help, but had to defer to management. She offered us a different room, which my husband inspected with his flashlight. He found bugs and possibly some bug eggs, although not as many as in room 108, so we declined the room. The front desk person who had checked us in in the daytime was called and was really no help, other than to "cancel" our reservation as we had no option but to drive the four hours home again as you can't really find a hotel at 2 am in Monterey. He also accused me of having been "unhappy" when we checked in. That was a total insult, not to mention totally untrue, as I was very friendly when checking in and even when requesting a room change. On top of that, even when confronted with this very major issue, both my husband and I were very friendly, did not blame the night clerk, and we were calm and polite throughout. We had paid aquarium reservations which we now can't use, nor have refunded. I place the loss of that cost squarely on the hotel. If there had been a single stray bug, it still would have been disconcerting, but because there were masses of dead ones and live ones, they had to know somewhere along the chain of command that they have a bug issue. Oh, and the daytime guy did tell me over the phone that they have a pest service every three weeks, so that tells us they are very aware of the problem. We carefully packed up the room, using a plastic trash bag I had along, for anything that was on or near the beds at any time, shaking everything well and inspecting everything thoroughly. Luckily our suitcases had been up on the racks the whole time. We drove the entire way home at nearly 3 am, arriving there at close to 7 am, exhausted, but not done yet. We put everything we had with us in our backyard to deal with later, stripped off our clothing and went in and took showers. My husband was able to fall asleep after all that but I never really slept. It was an exhausting ordeal for two 65 year olds, and not one I ever want to repeat. This was a trip for our 46th wedding anniversary, and we had dinner reservations, along with the aquarium tickets, and a few other things planned. I used to go to Monterey a lot in the past, but haven't been there in a very long time, so was excited to see it again and do the things we had planned. Instead, it was a waste of gas and time, and a big letdown on a trip we had been looking forward to and were excited about. At least we got to see the ocean, and eat some delicious ice cream at Ghirardelli's, plus walk around Cannery Row a bit. At some point in the future we'll go back to Monterey, but you can bet we won't be staying at the Holiday Inn there ever again. At the very least they should be offering us points on my rewards club account for free nights at another IHG hotel as an apology for the entire fiasco.
Reviewed 15 september, 2021
We had such an amazing stay at this Holiday inn, everyone was so personable and helpful throughout our stay. The hotel and rooms were well cleaned. So definitely will stay again and 100 % recommend. Prepare to have to walk stairs to get to room
Very solid choice
Reviewed 31 august, 2021
This was my first time time in Monterey and I wanted to make sure my bf and I were close to the action without being smack dab in the middle of it. This was perfect. The parking is a huge plus! Also the hot breakfast was much appreciated. A ton of different choices. My personal fave was the robotic pancake machine. That thing was awesome! LOL We walked everywhere. This is centrally located so you’ve got a ton of options/activities all around. I read some reviews complaining about noise. We stayed during a busy weekend and I barely heard anything. The most I heard was chirping from the birds in the morning. Tip: I called ahead and asked for a room that was away from street noise. Ben at the front desk was very helpful and so great. Also, we were maybe 1.5-2 hours early for check-in but Sanjay checked us in no problem. That was great because I was expecting to wait a bit to get in our room. The room felt a bit small compared to a lot of places I’ve stayed in but the A/C was a major plus. In doing my research on places to stay, I guess A/C isn’t a normal thing for a lot of Monterey area hotels/motels so I’m very glad I chose HI. I would definitely stay here again and recommend to anyone visiting. Thanks, HI!
Overall great stay
Reviewed 2 august, 2021
I would call this a quaint Inn as it appeared to at one time be a private hotel...not at all like staying at other HIExpresses..rooms are spacious and clean, some had been redone; bedding and towels nice...not plush as one might expect from the price, but certainly comfortable. In the center of the hotel there are bi-level open decks with lounge chairs and nice flowers around in various seating areas....so on nice days it would be fun to sit outside and enjoy visiting, sharing a beveage, etc. Two big pluses...after being in San Franciso, the free parking was a blessing and the breakfast was wonderful...eggs, bacon, all kinds of cereals, fruit, the great HI warm cinnamon rolls, and more. The configuration of rooms does mean there can be various types of steps to get to rooms, so we were fortunate to have a son there to assist to carrying suitcases up to the room. Location is perfect for walking Cannery Row and to the Aquarium. The staff were friendly and accommodating, even let us leave the van in the garage while we took in the Aquarium although we were checking out that day.