Lot of improvements needed
Reviewed 18 July, 2021
The hotel was at affordable cost for a last minute reservation. We had a nice sleep hence the 3 star for a hotel that had many complains. The major one was with the AC the unit kept turning off for some reason or other.
Clean hotel room, water pressure good, no noise inside room,
TV outdated 32 inch, swimming pool water very cold, too much crowd in pool despite of reservation, parking access card not given need to go into reception to open/close, breakfast only provided in grab 2 go boxes, only 1 elevator working, no free coffee/tea, the hotel is under construction the main floor looks awful.
Shame on Canadian government to select this as a GAA hotel.
Reviewed 5 July, 2021
First I would like to apology to Osman at the front desk as he's probably the best of this experience so I'll exclude him of this bad review, no offense Osman.
GAA organization should be ashamed of their work, how the hell have they approved a place like this to charge 375$/night non refundable. 1126$ for three nights exactly. Nothing works fine, phone doesn't work, tv neither, kitchen is like the tv show, not referring to Master chef but to Hell's kitchen with analphabetic in bonus.. Whatever you ask, it will be wrong and bad and cold and at least 1h late.
I can't complain about the room, I probably have the best, apartment with balcony highway view, so it makes easier my stay but the 2 phones are not working so can't call the reception, tv neither, weak or no signal so I get nothing. I commented this to reception but I have been told they have no maintenance guy as the hotel is under construction. I suspect the maintenance guy has been relocated in the kitchen.
What did GAA exactly approved? I mean there's no basic cleaning products in this hotel room except body soap and their useless things like shower cap and coffee whitener... I would have preferred to pay the regular rate and ordered delicious food outside... really, what a joke.
Oh! The 2 employees I speak with as they where delivering meals at the rooms don't speak french at all, are we still in this unilingual province called Quebec? I guess this could be a little frustrating for french canadian returning home.
The worst customer service experience
Reviewed 17 June, 2021
My in-laws have been in this hotel for 3 nights of quarantine and they treated them in a very bad way. I have been managing hotels myself and when I called the front desk for explanations, I was chocked by how their front of the house manager talked to me.
I paid 1500$ for 3 nights and they gave my in-laws pork meat knowing that they're Muslims, they missed 2 meals knowing that there is no phone in the room so that they can't call anybody, they asked them to leave the 3rd day knowing we paid for 3 nights, they treated my in-law by a lyer because of their miscommunication and lack of management, they overcharged my credit card without my consent, etc.
All this, and after several mails and calls where I tried to talk with their GM, and till today, no one even apologized!
These people have zero background and knowledge of Hospitality and customer service.
I'm frustrated and I don't want anybody else to experience the same.
Shame on Holiday Inn Express and Suites Montreal.
Virtually non excitent wifi
Reviewed 17 March, 2020
Spent 3 weeks in this hotel during a course and burned through so much of my own personal data costing me a fortune in additional feels because the wifi is so poor here. The rooms are dated too.
Nice to have a pool and sauna.
Reviewed 12 March, 2020
I was pleased with the price and value. My only disappointment was that the pool was listed as being closed for the 2 days that I was staying but the even closed it fir the day I arrived and didn’t list it.