TripAdvisor Rating
Based on 864 reviews
See all**Property Location**.With a stay at Best Western Montreal Aeroport - Airport Hotel in Montreal (Saint-Laurent), you'll be within a 15-minute drive of Bell Centre and Jean- Talon Market. This hotel is 8.2 mi (13.2 km) from Sainte-Catherine Street and 8.4 mi (13.5 km) from Montreal...
More about the hotel
Insufficient cleaning
I stayed here for 5 nights during COVID and curfew. I booked a suit, at check in they said the heating was broken in the suits and I would have to stay in a king for the night. Fine. I get in the room and it’s not very clean. Floor not vacuumed. Stains in the fridge. One of the lightbulbs for the night stand lamp was blown. Everything was closed even the vending machine! Couldn’t even get a drink. The grab and go breakfast they served was HORRIBLE. Cold English muffin with questionable egg and cold cheese slice. All out of the fridge. Luckily the Tim’s was near by.. The next night, went to check into the suit, I go in the room and it smells like cigarette smoke and the heating was still broken. So I went back to the first room for the remainder of my stay. I was there 5 nights, my room was never cleaned. Garbage overflowing. Had to call the front desk to get clean towels. Went to order room service one night when the restaurant was open for take out, buddy on the phone told me I had to physically come down to order my food. I did some walking around the first night, I could see rooms that someone was or had stayed in (bed unmade, lights on) one room in particular was left like this for the 5 days I was there. Everything untouched, bed still in the EXACT unmade state and light on.. obviously the person was checked out and the room was sitting like this for at least 5 days. GROSS. Especially since it’s COVID, they should be on top of the cleaning. I seen people mopping the floors in the lobby all the time but obviously they were neglecting the cleanliness of the rooms. NEVER AGAIN!!!
Dirty and abandoned
Booked this hotel because I had been in the past and they offered a parking included fare - many airport hotels now offer this including the Alt for the same price... hairs in the sheets were disgusting
Needs total rehaul
My first trip since March h 2019. I usually travel quite a bit. This was just an overnight before an early flight to Calgary. I booked here because of the secure parking for the week included in the $159 fare. The low fare does not excuse the lack on cleanliness. Especially in these COVID times. Rug was not vacuumed, bathroom was gross and there were hairs on the sheets. No hand sanitizer in the rooms. Julian the bellhop was very sweet and quickly gave us a better room. But the whole place needs a redo. Feels like the Bates Motel !
Awesome stay
Excellent courteous staff and extremely friendly and helpful. They cater to your needs and if they can’t they surely will try to in some way or another. The rooms are extremely clean. The only unfortunate part due to all that is going on in the world there is no bar service and therefore everything for food is also take out only.
Fair Enough
I was on a 13-hour transit before my next flight so booked a room at BW prior to my arrival. It was easy and quick however, message responses were either slow or none. Their 24-hour check-in policy is not clear/guaranteed. Although I informed them about my expected arrival and received a welcoming message [which I believe is a default message], I wasn't sure if I'll be able to check-in at a different time other than 3pm. Luckily, I was able to and probably that's due to the COVID situation. Overall, everything was good and smooth. The two ladies at the reception were very respectful and quickly processed everything. They also pay for your taxi for pick AND drop-ff to/from airport! I had a relaxing experience. Thank you BW and will hopefully return to stay here in the future.