Based on 621 review
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Hôtel Universel Montreal is a 4-Star/3 Diamonds hotel well-known for its attentive and friendly service located only fifteen minutes from the Montreal downtown area. Its urban vibe along with its prime facilities feature 230 comfortable guestrooms, the Toit Rouge Restaurant opened all day, two indoor and outdoor swimming pools, an exercise room, a spa and a large free parking. Ideally located in a hub of leisure, sports and entertainment activities, Hotel Universel Montreal is steps away from the Olympic Park and Stadium, Saputo Soccer Stadium, Arena Maurice Richard, Centre Pierre-Charbonneau,...More details
Check-out ends at: 11:00
Business solo trip
Reviewed 30 october, 2021
Very warm welcome, clean hotels, comfy bed. I would only suggest doing something about the noise……..I could unfortunately hear anything and everything happening in the hall,…..otherwise very good. Le toit rouge restaurant could definitely get an upgrade on the quality of their products. Just very basic.
Beautiful hotel at a good price.
Reviewed 25 september, 2021
Lovely hotel. Well situated within walking distance of popular tourist attractions, clean, well appointed rooms, quiet and friendly, helpful and eager-to-help staff and lots of parking. We stayed at Hotel Universel Montreal mid-week. Our only negative was that the restaurant was closed for two of our four days and breakfast doesn’t start until 7 am.
Bad customer service
Reviewed 3 september, 2021
We spent one night at this hotel from the 30-31st of August 2021. Customer service was bad. We almost missed our plane flight because on the 30th we were told call on the 31st in the morning to book a taxi in advance for 15 min. So we called the receptionist at 6:30 am from our hotel room to book a taxi for 7 am. We were told to come down and book downstairs in the lobby. So we came to the lobby at 6:45 am and the receptionist claimed that he had called the taxi for us at 6:55 am. We waited in the lobby for the taxi to arrive. At around 7:05 the receptionist left because his shift ended. And it was already 7:20 and the taxi still hasn't arrived. After that we had asked the new receptionist to call the taxi, and there were no cars available. A taxi finally ended up arriving at about 7:40 am. We drove for a really long time because of morning traffic. Also the room was smelly and the sink was clogged and the indoor pool had turbid water.
Reception girls too slow
Reviewed 17 august, 2021
The girl who was at the reception was too slow to help us..we couldn't hear her English. After we check in she didn't even gave us directions. Not helpful enough as a receptionist. As we were left with no clues to the elevator.
Reviewed 12 august, 2021
Great location for taking the Metro, station within walking distance. Room was clean and comfortable. Refrigerator didn't have a freezer component which would have been better. Air conditioning system easy to work, fairly quiet. Lots of available parking when we were there.