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TripAdvisor Review
Based on 30 review
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The newest extended stay hotel in the Mt. Juliet/ Greater Nashville area is the Staybridge Suites Mt. Juliet which is directly next door to convenient shopping, dining, and entertainment of the Providence Marketplace. The Staybridge Suites Mt. Juliet is a short distance from downtown Nashville and o...
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The newest extended stay hotel in the Mt. Juliet/ Greater Nashville area is the Staybridge Suites Mt. Juliet which is directly next door to convenient shopping, dining, and entertainment of the Providence Marketplace. The Staybridge Suites Mt. Juliet is a short distance from downtown Nashville and only one exit east of the BNA Nashville International Airport off of Interstate 40. Our hotel is conveniently located off Interstate 40 exits 226 and 226 A/B on Belinda Parkway. During your stay in Mt. Juliet, TN we invite you to relax. Whether you are staying with us for business or pleasure we hope...
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Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Pool
Elevator
Luggage storage
TripAdvisor
Excellent
10
Very Good
4
Good
5
Reasonable
5
Bad
6
Business
6
Couples
7
Solo travel
0
Family
11
Friends getaway
2
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 9 May, 2021
We booked our reservation over a month ago for a 2 bedroom suite at the Staybridge Suites in Mt Juliet. Since I am traveling with my foster children and biological son, I figured it is best to setup an early check in to give them all a place to nap. We have to have paperwork and approvals for our trip since it involves our foster children as well. I called about an hour out from Nashville to check on the status of an early check in only to be informed that they would not have a double room for us. Instead we were being placed in two different rooms on two different floors. So not only am I being forced to go against my agency and county’s wishes but I am also not being allowed to spend the evening with my wife and son due to the bedding setup. We had no options though. We ended the call to receive a phone call 5 min later informing us we had 15 min to make a decision or lose the rooms. We were told our double room would be ready between 3pm-4pm the next day. We had zoo reservations for 11am the next day with family. As soon as we are sitting down to eat at 11:30am I received a phone call from the hotel informing me I had to be back at 1pm to check out of our room but our double room wouldn’t be ready till 2 or 3pm still. After a few minutes of conversation I was informed that my room would be ready at 1pm but we had to be checked out of both rooms by 1pm. So we had to cut our zoo visit short to get checked out. We arrived at 1:30pm to be informed they had already removed all of our belongings from the room. They dumped it all into a large hamper and the rest was dumped into our pack n play. The lady at the front desk was not aware of our situation at all. Starting to sound like no one communicates at this hotel. We have requested twice over 2 days to speak with a manager and each time we are informed that no one knows when the manager will show up and that this is all IHG’s fault bc they double book us all the time. Customer service at this location is lacking from some but I also can’t blame them because I am not sure if they have ever been informed of expectations or trained on anything. Doesn’t seem to be a manager anywhere present. If he or she is, the manager either doesn’t know what he or she is doing, doesn’t care, or is this disorganized. This to me boils down to a lack of leadership. I have been an IHG customer since 2017 and have never had an experience anywhere close to this. I have been made to feel like it was my fault for booking our reservation and that I am the problem. I have inconvenienced the hotel staff and become a pain in everyone’s side. No one wanted to talk with us or acknowledge us like any other IHG hotel has in the past. Four days later, we have checked out and have yet to hear from a manager.
W8906UBstephenb
Reviewed 7 May, 2021
We made a reservation for a 2bed suite over a month out. We called 2hrs before early check-in to confirm we were still good for an early check-in. We were informed during this call(the call we placed) that they overbooked and we had to split into two rooms on two different floors or we could cancel our reservation. This is problematic for a few reasons. Main one being- we booked the 2bed suite for a reason. We have foster children and that layout allowed us to follow the rules laid out by our county. Instead we had to separate our family and an adult has to sleep on the couch to follow county rules. The front desk did nothing to fix the situation. When we checked in they did not apologize once. Corporate was called and the front desk did not answer the calls(however the hotel was able to call my husband twice while on hold with corporate) and failed to call them back. We stayed in two separate rooms on two different floors. The next day(today) our suite was to be ready. We left for the zoo and got a call at 11:35Am that we needed to be out of the two rooms by 11am and our suite would be ready between 1-3pm. We were already at the zoo and said that was not possible. We agreed we would change our plans and try to be back by 1pm. We got back at 1:30 and the employees moved our stuff without warning. They are so disorganized here it is absolutely ridiculous.
G8640KGjessicab
Reviewed 5 May, 2021
My family and I were in the middle of a cross country military move. We were on night 5 of our 7 night trip. We arrived at the hotel and we’re happy with the exterior, it looked very nice. We had booked our room via booking.com weeks prior. My husband ran into the hotel in pouring down rain to check in. We are all exhausted after a day of driving in the rain. The clerk told my husband that they didn’t have our reservation in their system. We were in shock. My husband showed them our booking,com confirmation. The response was “yea sorry, I don’t have it in my system.” And that was it. There was zero comparison or care. They didn’t offer an apology or explanation. There was a feeling of, “not my problem.” They didn’t offer to help find something in the area for the night. Nothing. I understand computer problems happen, glitches happen. That’s not my gripe. My issue is the “not my problem” attitude. There was nothing. We were left to sit in our cars in pouring down rain to try to get ahold of booking.com customer service and scrabble to find something for us for the night.
naomiaad
Reviewed 27 October, 2020
Lobby area of the hotel gave us hope. Looked nice and was clean. Our room on the other hand was not very clean and smelled like a mix of cigarettes and pets. Also encountered a few bugs in our room. We know they have a policy to inquire if you have any issues, but we were busy with a family situation while in town and didn't have time to swap rooms ( in all reality you should never have to switch rooms, they should be all cleaned and cared for to the same standard.) we will not be returning and will seek other arrangements for our next trip into town
Kevin Y
Reviewed 13 September, 2020
The place wasn’t real clean!! The floors on the 4th floor needed vacuuming bad.... the show had hair suck to the walls. We asked about getting a king bed and the girl at the front desk said she couldn’t give us one unless she canceled our reservation and rebooked from a queen to a king ???!!! We had to go to the front desk twice to get the correct key for our room. We were very disappointed especially seeing this is a brand new hotel!!’
Kenneth L