Octoberfest and a nice rest at the Rilano Hotel Munich
Reviewed 11 October, 2019
After being at the Octoberfest I went to the Rilano Hotel, nice staff, many Gummibärchen to snack at the reception. Nice and comfortable room with a minibar, 1€ per beverage,which is really cheap...when I wanted to pay for 4 soft drinks the next morning...they did not want apny money...still wondering why...but very nice.
Never heard of Rilano Hotels before, but I will keep it in my mind.
Reviewed 24 September, 2019
We came for 1 night, we ordered a suite, when we did check in, we got the key, enter to the room. and it was regular room.
I came back to the reception and they told me "we are overbooked and we are very sorry we dont have suite for you" we can give you the diffrence money from regular room to suite.
we asked on email to get a baby bed and got confirmation from hotel, we got the baby bed only 6 hours after check in, the reception guy told me "sorry we forgot it"
Didnt except this kind of service from german hotel.
Reviewed 29 July, 2019
The service at the front desk was really helpful, friendly and accommodating. Amazing how sovereign they dealt with our complaints and in fact the only positive thing about this hotel. This is why it‘s a two stars instead of just one star rating.
The first junior suite we had gleamed with mold in the bathroom, a broken shower hose, hair from previous visitors, dirty sheets, holes in towels, broken TVs, and worn furniture.
After changing to another junior suite (made possible by the really nice lady at the front desk) only the mold in the bathroom and hair of the previous visitors remained.
For this a very unpleasant spot (probably wax or red wine) was added to the floor.
Generally, the hotel is already a bit old and needs a makeover.
Very good - but breakfast and TV let it down
Reviewed 31 May, 2019
Overall - very impressed as a business/budget hotel - evening food and beer was very good - but disappointed could not get one English TV channel, and breakfast too late; 6:30 start is the norm - I had to go hungry and eat on the motorway. But I'd stay again for convenience.
Cheap but not in prive
Reviewed 31 May, 2019
Tiny, airless rooms with no facilities such as safe, tea and coffee making facilities, abysmal air conditioning limited to 22 degrees as a minimum to save the hotel money at your discomfort, arrogant check-in staff, awful location with a km walk to the nearest metro station and generally full of sports teams etc so you can spot the market it aims for i.e, bulk. Breakfast is ok, the domestic staff are very good, but unless you have business in the immediate vis city then avoid and go for a hotel closer to the city. This hotel claims to be 4 star but in reality is little more than an Ibis with a big lobby (& I love Ibis hotels, they are honest about what they provide), whereas the Rilano imagines it is high end but totally fails to live up to this aspiration.