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Cleanliness (or lack of)
Opinión escrita el 8 de Agosto de 2021
After seeing so many reviews about how clean this property was, I was pretty surprised when we checked into our room. Went to put some bottles of water in the fridge and there was a Hot Pockets in there from a previous guest. As soon as I sat down on the ottoman, I spotted a piece of candy near the foot of the bed. The bathroom was the worst. There was pink mold/mildew all around the inside of the shower. The toilet had a disgusting stain in the bottom and scum around the water line. While most hotels are offering disinfectant wipes in the room, 2 packets of hand sanitizer were offered here.
Our room was located on the backside of the property which offered a nice view of trees. It was very quiet except for the partiers out back until 2:30am! Mattress was very hard. Wifi here isn’t the best either. Not steady so I finally gave up on that! Stopped at the Marketplace to get a snack one night and it was practically empty. It was even worse when we checked out.
I will say that the associates at the front desk when checking in and out were both very nice. I also understand that EVERYONE is having a hard time finding people to work, but cleanliness should be a priority.
Clean, efficient, everything worked! Best hotel pillows ever, and I travel alot.
Opinión escrita el 21 de Julio de 2021
Traveling to Macinac Island from Shelby, MI and used Traverse City as a halfway point. Good plan,, nice hotel, good shopping nearbyl. Everything worked! Keys, room temperature, bed comfortable, quiet hallways! The shower was grwat- good pressure and temperarure.
Terrific oasis near the Grand Traverse Mall
Opinión escrita el 21 de Octubre de 2020
I stayed over at the Courtyard Marriott a half-dozen times over the past 6 months, most recently on Oct 18th. The desk staff is consistently superlative and general manager Bryan Moore runs a terrific operation.
The receptionists always greet people as they enter the Lobby and work to place you in a room, considering your own preferences. The last gal knew I'd like a quiet area and I ended up at the end of the hall, overlooking my vehicle down below.
Rooms are always spotless and the housekeeping staff keeps the entire facility bright and shining! They're always willing to provide extra conditioner for my hair, or anything else I might need. The sheets are great and towels large and plentiful!
I love the place!
Recent return, a little disappointed
Opinión escrita el 2 de Octubre de 2020
We have stayed here several times and I have to agree with a recent review, that they were not as good about the COVID precautions. They were friendly, and wearing masks, but the hotel seemed a little less clean which is a big deal in this era. The room was quiet and very good for sleep! The coffee makers in the room suck! Get the kurig's already will you! I know you have a Starbucks in the hotel, and that is nice, but not everyone wants to go out of their room for coffee, and Starbucks is too strong for us traditional geezers! Otherwise, this is still my favorite in the TC area of over priced hotels.
Very lax in COVID precautions
Opinión escrita el 17 de Septiembre de 2020
Very disappointed in the lack of signage and enforcement of masks and social distancing at this property. This was our first hotel experience since Corona started and I purposely chose a Marriott expecting clear leadership and enforcement. While there were signs at the front door and the front desk staff wore a mask, there were zero signs in the cafe or inside the rooms or in the hallway telling guests masks are required or reminding of social distancing. No signage in the elevators. We had people pack in the elevator with us rather than wait for the next one. Cleaning person cleaned the lobby with mask below her chin.
I will not stay in a Marriott again until there is a vaccine. This was horrible and I felt unsafe.
I've been emailing them for a month and had no response.