TripAdvisor Rating
Based on 107 reviews
See all**Property Location**.When you stay at Quality Inn & Suites in Myrtle Beach, you'll be in a shopping district, within a 10-minute drive of Coastal Carolina University and Myrtle Waves. This hotel is 6.6 mi (10.6 km) from Broadway at the Beach and 6.8 mi (10.9 km) from Myrtle Beach...
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TERRIBLE SERVICE
If i could give this place 0 stars i would. the manager was COMPLETELY RUDE. I got charged like 300$?!? I was suppose to stay 4 nights but only stayed one bc the manager was horrible & did NOT work with me at all. the ONE NIGHT that i stayed I got NO SLEEP bc of other guests & the next morning i told the front desk & the management did absolutely NOTHING about it & after arguing he basically tried to kick me out. I asked for his name to file a complaint & he was VERY HESITANT about giving it to me. Its ATTACHED TO THIS REVIEW. I have a picture of where he wrote his name on my receipt for me after asking LIKE FIVE TIMES. this place was THE WORST. I ended up getting charged 156$ FOR ONE NIGHT THAT I BASICALLY DIDNT EVEN GET ANY SLEEP FROM. I PAID 156$ FOR NOTHING. I felt like he was profiling me & was being very racist. IF YOURE THE MANAGER OF A HOTEL THEN ACT LIKE ONE. WORK WITH YOUR GUESTS & DONT TRY TO KICK THEM OUT. YOU WOULD THINK HE WOULD KNOW ABOUT CUSTOMER SERVICE BUT HE OBVIOUSLY DOESNT.
Terrible customer service!
We had a Friday and Saturday booking for March. Due to the Covid-19 pandemic they had to shut down and cancel the booking. All completely understandable. When I contacted the hotel they told me at first that the Manager would be issuing a refund for all canceled hotel stays. I waited for over 3 weeks for my money to be returned. When I was finally able to get someone on the phone after almost a month they informed me that they would NOT be returning the money but instead would be honoring those 2 days anytime prior to the end of the calendar year. So, today we tried booking 2 days in June. The customer service rep informed me that I would have to pay the difference. When i explained to her that i was told they would honor those days at any point she informed me that the manager now says he will refund the money soon. I insisted that it get done today since I had already requested a refund and was denied and that they have been sitting on my money for over 2 months! She spoke with the manager and came back to inform me that they would refund it today minus an $8 charge because of a bank fee they incur for cancelled stays. I stated that why was i incurring the fee since it was their business that had to cancel along with the fact that my money has been earning them interest the last several months! The woman was rude and not helpful. I told them I would definitely not stay at any Quality Inn and Suites in the future especially since their customer service leaves much to be desired!
Never again!
We needed a place to stay for one night so we read some reviews and checked in and found this property to be in extremely poor condition- no breakfast -no beverages -toilets stacked outside elevators. The room was dirty with stains, a few bugs on the wall, empty soda bottles in the bathroom. upon check-in coffee machine not working no remote stained bed sheets never again!
Freaking rude
When we first checked in the guy was rude and he kept giving us a nasty look and when we finally got to the room it wasn’t very clean and it was very big it was small and when I looked down on the floor there was a field mouse in my room and there was rat poop all over the floor it was nasty we had to move rooms but the 2nd room was alittle better, the breakfast was ok not really good the sausage links were nasty and the eggs and sausage gravy was ok the bagels were good and the juice was ok , when we paid the room they claim my fiancées debit card didn’t work and made us take out cash out of the atm and then the changed the rate of the hotel for one night and made us take out more out of the atm I had a guy sexual harass me at this hotel outside when I came back to store followed me and my fiancée to the room don’t recommend for families at all
Beware!!! Hidden charges at checkout. Roaches in room.
I am a Choice Hotels Diamond member and I do not leave bad reviews. However this hotel left me no choice. First of all, they have hidden charges. Their website says "other charges may apply" without being specific. That leaves it open to add anything to your bill. When I checked out, I was charged a 4% per night credit card surcharge. I spend about 150 nights per year in hotels all over the country, and have never been charged extra to use a credit card for my stay. When I called the hotel to inquire about it, I spoke to Mark, the manager. He informed me that this is their policy. When I asked to speak to Shokat the owner, I was informed that he will not reverse the charge. The management are rude, and do not care about their customers. Also upon getting ready to check out, I found two large roaches in the bathroom. I took pictures and showed them to the front desk when I was checking out. The desk clerk just said, "sorry." Their breakfast is also pretty lame and tasteless. This hotel is a disgrace to the Quality Inn and Choice Hotels brand. There is nothing quality about it. On my next trip to Myrtle Beach, I already found a nicer hotel that doesn't rip you off with credit card surcharges.