Based on 2412 review
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Our Hotel's Policies Have Changed ” Weve updated our reservation and cancellation policies and extended Hilton Honors Points and status. All United States properties require face coverings in all indoor public areas for guests and team members. Please visit our dedicated COVID-19 page for the latest. Prior to travelling, please check the local government website for your destination to understand any local requirements or restrictions that may be in place.Daily Resort Charge will be added to the room rate and includes: Guest internet; 1 hr tennis/pickleball court time; Splash Park & 78 Fitness...More details
Check-out ends at: 11:00
Racist rude nasty roach infested dump
Reviewed 6 january, 2022
Human feces on door to bathroom. Dirty used Comforters and pillowcases. Staff don’t greet/rude to black people. Staff don’t wear mask including house keeping. Possibly spreading Covid to each room. Dishes at breakfast buffet dirty with old food still the plates & bowls. If You pay for the most expensive and they still give you the lesser value one with the worst view (Most likely only happens to Black people) And lie and say they cost the same.
GET THE DRAFT BEER MACHINE WORKING!!
Reviewed 4 january, 2022
We have stayed here many times but I think this is the worst stay. We knew the water park, pools etc were being renovated so we understood that. Still trying to understand why we’re paying the full $25 per night for anemities when very little is available. Also paying $10 per night to park? And may I add the rooms are very high dollar. The evening reception is nice but the draft beer hasn’t worked in over a week. When we asked about it they keep saying someone is coming to repair it and no they will not give you a discount on the bottled beer even though the machine isn’t working??? This will be our last stay here. I’ve looked at rates for the summer to bring our grandkids but $350-$450 per night is ridiculous. Rooms should have been renovated before the pool area. Rooms are like the 70s and old
Outdated & dirty room
Reviewed 3 january, 2022
Room wasn’t clean and was outdated. Asked for another room but was denied. The bathroom smelled and balcony had what appeared to be urine on it. When I complained and asked for a new room the manager said all rooms were full and all they could do was clean the urine up. They only wiped it and didn’t fully clean it.
Tired but trying.
Reviewed 2 january, 2022
The hotel was under going badly needed remodeling. Elevators and entry ways were dirty and worn. Wonderful breakfast included in room fare. No daily room clean. Service was mostly friendly. Great conference rooms.
South Caroline beaches
Reviewed 2 january, 2022
Location, service, and staff were great. Additional fee for parking and a resort fee were not worth adding to the hotel bill. Overall, the hotel rooms need to be renovated to give the quality of actual embassy suit experience.