Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
En primera linea de playa con vista frontal al Oceano Atlantico
Opinión escrita el 4 de Septiembre de 2015
Habitaciones espaciosas, incluyendo espacio de balcon con amplia vista, sin obstrucciones- al Oceano Atlantico, en el estado de Carolina del Sur, con espacio suficiente para dos sillas y una mesa. Camas amplias, de mucho mayor tama;o a las que son habituales en Europa. Procedimiento de check/in check/out rapido y eficiente.
El hotel cuenta con un garage para estacionamiento de vehiculos,el cual esta situado en la acera de enfrente, pero ello no causa mayor problema ya que existe extremo respeto por el peaton por parte de los conductores, cuando se debe cruzar la acera para ir al garage. El servicio de limpieza de las habitaciones, si bien es correcto, es imposible prever a que hora se efectuara la limpieza. Estuvimos alojados una semana y solo pudimos determinar que la hora de limpieza se situaba entre las 12.00 y las 14 y 30. Como se trata de turismo de playa es conveniente saber a que hora el huesped podra contar cuando estara hecho el servicio de limpieza. Por ahora, para nosotros resulla una incognita.
Opinión escrita el 14 de Agosto de 2021
Breakfast buffet was great.Stacey served our table for breakfast buffet. She was very prompt , nice. So friendly. First time at this resort , I can say I have enjoyed my stay. We will definitely be coming back again.
Don't do it (unless you have to)
Opinión escrita el 29 de Julio de 2021
View was AMAZING only pro.
When I first arrived check-in went smooth, employees were very friendly/polite. Our reservation was for the 6th-floor king suite. I went to the room to do my once-over inspection (cleanliness and bugs). I looked at the king mattress and was disgusted. The bottom of the mattress was black (mold?). Then I found tiny bugs crawling along with what looked like egg sacks. The pull-out couch had sand, dirt, hair, and other unknown things all over it. The floor looked as if has never been swept or mopped. The tub was at least somewhat clean.
I went down to the front desk and spoke with Fran and told her what I found. She then proceeded to make calls to get someone up to our room to have a look. Since it was kind of later in the day they put us in a double queen. At this point, I was thankful and satisfied with the response. Fran then stated that my one night would be comped. I was told that I would be contacted in the morning with what to do next. I also received a message from Stacy to see how everything went. When I returned her call she did not answer, I left a very detailed message and never received a callback. I tried getting in contact with Stacy 4 times during my 6-day stay and never heard from her or anyone else. I assumed I would be able to speak with a manager at checkout (wasn't able to).
Morning comes along and no one has said anything. Later in the afternoon, we found out our room was ready and was then rushed from our temp room to our original. Once in the "cleaned" king room, we did notice they moved some things around and someone was obviously in there looking around and checking things out. I was told they didn't find anything. They also did not clean the room. I did. I could have built a sand/dirt/crumb castle. There was no dustpan. Thankfully I brought disinfectant wipes with me so I used that to clean the room from top to bottom. Your welcome next guests...also sorry that the dishes arent so clean as we were not provided with any cleaning utensils and I did not bring them with me.
At check out, I enquired about what Fran had told me and to speak with Stacy. Apparently, Fran never put notes in the system. The lady then said that she would speak with Fran to see if my story was indeed true and I would receive a callback. I never got the callback. I have now tried reaching out to the Patricia Grand 4 times and received nothing in return....
Do not stay here, it is not clean and they do not follow through on their word. They will tell you one thing to keep the peace but then do another. Also, they let dogs pee on the balconys.
Opinión escrita el 29 de Julio de 2021
Stacey in the dining area was the sweetest person! She treated everyone with joy and respect. Very friendly! Gave us the small town- welcome home feel! And she even recognized us the next morning when we came back for breakfast again!
SHOULD NOT BE RATED A 3 STAR HOTEL, IF LUCKY MAYBE A 2 STAR
Opinión escrita el 22 de Julio de 2021
RENTED TT;WO ROOM 914 AND 918. BATHROOM SINK WAS PLUGED. SHOWER DRAINED VERY SLOWLY.. Mattress cover was stained, mattress was dirty, bed bug larva, windows were dirty, door track going onto deck had built up dirt and grease. Tables in lobby were dirty and hotel was not following COVID guidelines. Staff at desk were unfriendlily at check-in and check-out. manger was not friendly when i reported my concerns about my rooms.