Based on 136 review
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Dramatically poised entering Napa Valley's famous wine region and hot springs, the BEST WESTERN PREMIER Ivy Hotel Napa in Napa, California is an opulent avant-garde boutique hotel. Offering guests immersive experiences that accentuate their lifestyle, this reinvented property is reminiscent of a flawless blend. Sensory details, imaginative amenities and stimulating design coalesce revealing a delightful sanctuary.
Check-out ends at: 11:00
Reviewed 21 november, 2021
Check in was awful, but finally got the room key. Unpack the language and open the sheets, I found disgusting 2 hairs and several unknown crumbles. See the pictures. You can see several dots on the picture #1. Picture #2 is zoomed. You can see the hair. There are two hairs and several crumbles on the sheets!! I had to go back to front desk to deal with awful front desk to change the room. Second room was better than first one except 1.toilet tank was leaking and hear the filling water noise all night long and could not sleep, 2. dusty everywhere, 3. I got bug bite while sleeping. Never go back.
NAPA birthday extravaganza
Reviewed 7 november, 2021
Twenty of us stayed at Hotel Indigo for my 60th and we can't say enough great things about this hotel and their staff! The General Manager, Jessica, is simply amazing! WOW! She went above and beyond to make sure our stay was perfect! Sharon took care of us each morning when we all gathered for breakfast. Everything on their breakfast menu was worth tasting....so yummy! Austin did a fabulous job coordinating our initial reservation process. We HIGHLY recommend Hotel Indigo in NAPA!
Good location - comfy but with some compromises
Reviewed 5 november, 2021
Convenient location en route to the wineries in Napa Valley. Bed is comfy, shower had good water pressure and the AC and heat were very quiet for an in room unit. Also enjoyed the hot tub and pool. Free coffee in the baby and in the room. Plenty of free parking. Downsides: Poor WiFi in our room (2nd floor near pool). Very limited number of outlets for power in the room (power and USB on one side of the bed but not the other).
Last minute delight!
Reviewed 19 october, 2021
The 4 of us were staying in Sonoma for several days and decided to head to Napa for a day or 2. Son picked out this hotel and what a gem it was! They had available rooms for my husband and I and also my son and his gf at a reasonable rate. Staff was so very friendly and helpful. Rooms were immaculate and modern and so was the rest of the hotel. I wish we wouldve stayed here instead of Sonoma hotel. I would definitely stay here again. In a safe neighborhood too
Great stay at a great location!
Reviewed 14 september, 2021
Stayed at this hotel for 3 nights this past weekend, and overall a wonderful experience. It started off rocky, as we were in a suite with a king bed on the first floor. The hotel is very nicely renovated with the typical modern fit and finish of an Indigo property (I have frequented their hotel in LA and NYC many times for business). However, we kept hearing what sounded like a high pitched fire/smoke alarm after the first night. We called in to the front desk. They said they would look into it, but the noise would still persist on and off for the duration of the day and onto the next morning. Frustrated, I called the front desk the following day and was even more frustrated they had not solved the issue and had no idea what was causing it. Suffice it to say, Jessica the hotel manager changed us into another suite nearby, helped us with the move herself, gave us complementary breakfast coupons, and really went out of her way to make amends. I just wanted to call her and the rest of the staff out for going the extra mile to address the issue and making things right. She even made some great recommendations on wineries to visit. And we were really impressed with the way she treated not only the guests, but the rest of the hotel staff - with respect and super positive energy. Will visit here often.