Based on 82 review
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This cosy hotel is set in Airport Area. Those staying at this null may surf on the internet thanks to the Wi-Fi access ready to use on public areas. Additionally, the premises provide a reception service the whole day through.
Check-out ends at: 11:00
UNFREAKIN BELIEVABLE!!!! 🥺🤬
Reviewed 24 october, 2021
We landed in Nashville a little after midnight and arrived at Extended Stay America Nashville Airport, at 727 McGavock Pike, Nashville TN a little after 1 am. The sign outside the lobby said for late check in call 0. No answer. Banged on the door - no answer. Called the local hotel number of where we were standing outside. No answer. Called the 800 # for Extended Stay. No help. Was given the guest relations number and called them - no help. She did offer to make me a reservation at a different Extended Stay, but by that time we were so frustrated with the situation there was no way we wanted to ever stay at an extended stay hotel!! One customer service guy even called the hotel managers phone directly. NO ANSWER!! Unfreakin believable! Finally I made a reservation at the Marriott .3 miles away, couldn’t walk with 5 suitcases and 2 backpacks. 😳😵💫 Uber cost us $15. Marriott twice the cost - well worth it! The next day Hubby made 3 calls directly to the hotel, to talk to the manager. Was promised a call from the manager 3 different times, and of course we received no call. And we still have received no call, THREE days later!! The really weird thing is, while we were standing for an hour – from 1-2 AM, outside this extended stay, both of us on our phones talking to different ‘customer care’ reps, not a one of them seemed shocked or dismayed at our situation! Not one person APOLOGIZED for the situation. One woman the day after who was confirming that the reservation had been cancelled and nothing charged to our card, said she was sorry we had to go through that. We will NEVER stay at an extended stay hotel! Even if this particular location is bad and every other one is amazing, the fact that, while the customer care folks did what they could as far as the options they have – it was just NOT ENOUGH!!
Hidden Gem near the airport
Reviewed 13 april, 2021
We were displaced because of COVID-19 and after moving from hotel to hotel found this one. The staff was always helpful, available, professional and at the highest level of customer service. The location was ideal right next to Briley Parkway and I40, downtown Nashville and Opry Mills Mall about 10 minutes away. Parks and water fountains were within walking distaste. It wasn't home but the staff did a great job making it feel like home. Thanks Bruce and all the staff there for making a difficult time in life much more bearable.
Reviewed 13 february, 2021
Great place to stay short/long term. Has kitchen area and they provide the items you need if you do not have any kitchen ware with you!Very friendly and helpful lobby staff. Good location and quiet area.
Reviewed 4 february, 2021
Checked in on a Saturday for one night stay. Staff was friendly and the area was OK. Room was clean & had everything I needed . For the price was a good value. I would stay again if in the area. It is very convenient to the airport area.
Reviewed 2 january, 2021
Room was nasty, smelled like cigarettes and weed. We checked out after 10 minutes and got a refund. The staff was nice, and that was about the only positive thing about the experience. I will never stay at an Extended Stay again.