Charged me to move out of a room that reeked of weed!
Reviewed 12 October, 2021
Upon entering the room, was floored by the strong odor of marijuana. The hotel has a no-smoking policy, so I informed the front desk. They apologized and moved us to the room next door. What they failed to mention is they charged me $25 for the move. Pitiful customer service.
I would pass
Reviewed 21 June, 2021
It was ok. I have never stayed in a hotel that did not have a fridge in the room. That is very inconvenient for travelers! The rooms were old, but seemed clean enough. No breakfast: another inconvenience. Water pressure in shower cut In half a few minutes into the shower. The TV would randomly go off in the middle of watching it. On the bright side, the bed was comfortable It is not an inexpensive hotel and one would expect more for the price paid.
Friendly and helpful staff, but you can do better in Nashville
Reviewed 11 April, 2021
The front desk staff was amazing and very helpful throughout. That was certainly the highlight of my stay at the Four Points in Brentwood. A few of the 'low'lights:
- There is still no breakfast being served which is a disappointment.
- The hotel is clearly very old and the rooms feel that way. In fact, there are still Starwood signs on several floors that haven't been removed in the years since the merger.
- I ended moving rooms during my stay and the first room had hairs in places that should have been cleaned. The second room had old food in the fridge that hadnt been cleaned out. In short, the level of detail on the cleaning side left much to be desired.
- Very minor, but I wish they had individual toiletries instead of shared dispensers which get gross
In summary, you can do better in Nashville.
Most Disgusting Hotel I've Ever Stayed At
Reviewed 22 August, 2020
When traveling to Brentwood, TN for a recent conference, I decided to stay at the Four Points by Sheraton Nashville Brentwood. As a lifetime platinum elite member, I had hoped that my first work trip during the COVID-19 Pandemic would show that Marriott was truly committed to cleanliness. Unfortunately, I could not have been more wrong.
When we checked into the hotel on a Tuesday night, we went up to our room, and it was by far the dirtiest hotel room I have ever seen. Trash in the trashcans, hair in the sinks and tub, bedding undone. We were appalled and immediately went downstairs to switch rooms. After getting the keys for our second room, we went upstairs and found another disgusting room. There was urine in the toilet, the bedding was undone and looked like someone had slept in the bed recently, the floor was messy. We once again went downstairs and switched rooms. The third room we got was less-bad, but certainly wasn't good. While the floor was dirty, and the bathroom wasn't clean, we decided that it was late, and it didn't seem that the hotel cared at all about cleanliness, so we were unlikely to find another room. The worst part about it, was that once we were in our room, the hotel refused to have housekeeping clean it, even once, to get it to a clean state.
Overall, words cannot express how disappointed I am at the poor state of this hotel, and the obvious lack of care that the management has taken during this COVID-19 pandemic. I understand that bookings are down, however, I would think that would mean that the hotel would work harder to please the few guests they have, not just give up entirely and not care about their customers or the cleanliness of their hotel.
Nice Hotel and Sparkling Service: Worth a Visit. (B+)
Reviewed 19 January, 2020
This is a very nice hotel. I’ve seen comments that it’s old. It did not seem old to us. We received very good service the whole time we were staying. Stedman started us off right and he set the tone for our whole visit. The lobby was in good condition as was our room. The hotel is well located near a number of shopping malls. It is not real close to downtown but the freeway is nearby. We visited over Thanksgiving and the hotel was not very busy. We suspect it is popular with business travelers. But holiday visitors should not be discouraged. We would return without hesitation.