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TripAdvisor Review
Based on 3533 review
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This hotel is located in the heart of Nashville. The hotel is located within easy walking distance of the Gaylord Palms Entertainment Centre, the Coliseum, B.B King's Blues Club and the historical 2nd Avenue. Guests will find themselves within easy access of a host of shopping, dining and entertainm...
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This hotel is located in the heart of Nashville. The hotel is located within easy walking distance of the Gaylord Palms Entertainment Centre, the Coliseum, B.B King's Blues Club and the historical 2nd Avenue. Guests will find themselves within easy access of a host of shopping, dining and entertainment venues. This wonderful hotel exudes an air of charm and style, immersed in the rich culture and history of the area. The guest rooms are luxuriously appointed, offering a cocoon of peace and serenity in which to escape the rest of the world. Guests will appreacite the wide range of facilities an...
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TripAdvisor
Excellent
2002
Very Good
1017
Good
338
Reasonable
116
Bad
60
Business
1286
Couples
857
Solo travel
99
Family
443
Friends getaway
519
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 23 August, 2021
I wish 3.5 were an option for the rating, because it was better than average; it was good; but it was not very good. It was extremely clean, and during Covid, that is appreciated. The rooms were nice and quite spacious, but the bed and pillows were very uncomfortable and I woke up sore each morning. The bathroom was fine but showerhead pressure just about took my skin off it was so hard, and it did not appear to be adjustable. Maybe this is Covid, but the lobby bar restaurant did not serve lunch. I arrived without time to leave the property to eat lunch before my first meeting. I later discovered a food hall next to it, which was quite convenient. The property is centrally located and walkable to most things downtown. The gym was spacious with adequate equipment. I had no intention of going to the pool but it was connected to the gym. If you want relaxing outdoor pool time, this is not the hotel, because the pool was enclosed and covered. There was a coffee shop in the lobby, which line moved quickly.
Httstff
Reviewed 19 August, 2021
pathetic excuse for a hotel. how can a quality hotel have no room service. isn't rennaissance one of marriott's luxury brands. got back to my room at 10:30. my tv did not work. i called the front desk on my room phone and it rang 40 times with no answer. i tried again. same result. i used my cell and called the hotel. rang off the hook again. i got dressed and went downstairs to the front desk and was told that someone would be up immediately to fix the tv which was not working. no one came. i started calling the front desk again. no answer. i called again on the room phone and finally got an answer and made the same complaint. i was told again that someone would be right up. still, no one showed up. i called back again and someone answered the phone. she was full of attitude, telling me she had radioed for maintenance and they should have come. she said she would call again. when two persons showed up and gave me another remote because the battery in the remote was dead they acted like it was my fault and that i had done something wrong. more attitude. no apology for taking an hour to respond. just handed me the remote and walked out of the door. service , civility, an honest desire to assist a guest? none of that. marriott should be ashamed.
hsg130
Reviewed 7 August, 2021
Great location! Right across from Ryman and connected to the Assembly Hall food court. You can walk through the food court and be right on Broadway. The only reason it wasn’t 5 stars is because the water pressure was terrible. I have long hair so it’s a pain, but even my husband complained about it. Our room was comfy but didn’t have any seating area in it.
djet17
Reviewed 1 August, 2021
Was there for a business meeting. The location is very centrally located with easy access to all that Nashville has to offer. Check in was easy. The staff was friendly. The room was nicely decorated and spacious. The room AC was mediocre….it was comfortable enough, but would have preferred a bit cooler and the AC didn’t make it any cooler than 70. The fridge in the room did not work….temp would not get below 60 which made it less than optimal for protein shakes that are best cold. The meeting space was good and the food served during the meetings was quite good. Break snacks were varied and very good. Overall, outside the AC/Fridge challenges, it was a very good stay.
Z748ZNscottg
Reviewed 23 July, 2021
Best hotel choice ever—price, location, clean, fun, view! Right around the corner from Broadway strip-easy walk to everything, including Country Music Hall of Fame. Best choice in Nashville!! Parking garage across street connected to hotel half price of valet.
MBGGE