Reviewed 19 October, 2021
Stayed here for three nights to see an Alan Jackson concert and downtown Nashville. It was really expensive and completely booked because the Rolling Stones were playing there too this weekend. The property is nice and the location to all the action on Broadway St and Bridgestone Atena could not be better! You can walk most places. Parking is expensive at the hotel at $50 overnight valet. There's a parking lot directly behind the hotel that charges %20. We did not have a car so check this out for yourself, I'm just going by what the signs said. The breakfast buffet was pretty good but they had the exact same choices every morning. A request-someone please heat those biscuits up! The server at the buffet was super nice and helpful I'm sorry that I didn't get her name. A highlight of the place is the rooftop pool and bar. So beautiful and really cool! We would have stayed up there longer to enjoy it if the music didn't have MFer every other word. Housekeeping was polite and helpful. My only complaint, which is why the 4 star review, is that when I went to the front desk to check on our requested late check out (we are Marriott platinum elite) the person at the desk, Stefanie, was dismissive, rude, and not at all helpful. She was too busy looking at her phone, which she had sitting beside the keyboard, to provide any courtesy or assistance. Everyone else we encountered at the front desk during our stay was professional, welcoming, and very pleasant. I definitely recommend you stay here if you want to be close to the Nashville music scene!
A wonderful and centrally located hotel to stay in Nashville
Reviewed 19 October, 2021
From the time I walked into this hotel the guest services were up and beyond. I left my cell phone charger at the airport and Natalie, the front desk mgr., resolved it by having a whole kit. The next day I wasn't completely happy with the location of my room and she again gave me a perfect room with a better view. The restaurant is located on the first floor and they were very accommodating with all my requests.
We came for a medical conference and the 27th floor was breathtaking and the wait staff was always pleasant and eager to please. I would come back again in a heart beat. Thank you Natalie for saving me with the new cell cord and just for being your cheerful self. S. Conley
I will never stay at a Westin property again and question why I even have Marriott Bonvoy lifetime Titanium status.
Reviewed 18 October, 2021
I gave this experience 1 star only because I could not give zero stars.
I am a Marriott Bonvoy Titanium lifetime member and so am very aware of the service level that this loyalty provides. I also recognize the challenges facing the hospitality business in the waning days of the pandemic. However, taking both these factors into account, my experience at the Westin was the worst I have ever had in my decades of travel.
Here are just the top issues I encountered:
1. Long lines at front desk and insufficient staff at prime check in and check out times. When I called the service express line from my room, several times during my stay, no one answered. It is clearly not staffed.
2. Bathroom toiletries and supplies not provided. When I called to request the phone was not answered. I went down to lobby to stand in long line to request and was told they ran out when cleaning the last of the rooms, I requested again over my 4 day stay and only received part of what I requested.
3. The room air conditioner controls were obviously locked and the room was like a sauna the whole time. Again, no help from staff in addressing this.
4. Although my confirmation email stated I would have access to executive lounge, the lounge was not open and no explanation was given. I was not given breakfast vouchers as has been Marriotts practice in all the years I have stayed there and the lounge is closed.
5. The towels were the worst quality I’ve ever seen. I could see through them-they we’re that thin and ratty.
6. Our group was excited to head to the rooftop lounge and pool on our last afternoon to enjoy the beautiful sunny afternoon for an hour or so. We found the staff decorating for a private party and we’re told we had to leave. When I complained to the front desk the attendant told me that the pool was closed for the season. Obviously a lie.
Overall I found the hotel worn out, dingy and not very clean. I am still a bit appalled at the experience because my life as a Marriott customer has been so positive for many years. I will certainly NEVER stay at another Westin property and I will also re-evaluate my future travel plans and whether I will stay with Marriott Bonvoy.
And I also got to pay $400 a night fir the above experience. At least I learned something.
Hotel bar experience
Reviewed 14 October, 2021
Hotel bar experience
The waitress working the L27 rooftop lounge in 10/13 provided the worst service I have ever seen in a hotel. She had a horrible attitude and made it clear she did not want to provide customer service or even be remotely kind. She stated to a group of 40 people who were in a Meetup group that did not know each other that she would only allow one check, not allow people to order directly from the bartender and she simply did not care and the bartender was to busy to swipe credit cards (aka accept payment). Her manager could have cared less about the situation blowing the issue off with zero service recovery and not taking the time listen and acknowledge feedback directly provided to her as a manager. Simply put this business does not want you to visit them. They would rather have an empty bar on a weeknight then providing the service Westin is known for to those who do show up.
Bruno Ferrira Bellman is Awesome!
Reviewed 8 October, 2021
My bellman, Bruno Ferrira Bellman, was so sweet and kind. I couldn't find any cash to give him and he didn't treat me like he didn't want to help me anymore. He was still courteous and very nice, so I personally give him 5 stars. Wanted to be sure to give him a shout-out.