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NO NO NO!!!!!
Opinión escrita el 21 de Enero de 2021
I booked a room initially for 2 nights in the beginning of January, but I was not sure to stay for both nights.
I talked to Sabrina about my uncertainty on the 1st day, and she confirmed that I could cancel the second night the day after.
That’s what I did (on time), but all I received as an answer was the invoice for TWO nights.
I pointed out that I just stayed one night by email several times but I did not receive any answer from the hotel.
After several reminders, I also tried to contact them by phone many times, but either I get the answering machine, or they just hang up.
I am feeling robbed and very disappointed with this dishonesty ! Potential future customers, be warned!
J'ai réservé une chambre au départ pour 2 nuits au début du mois de janvier, mais je n'étais pas sûr de rester pour les deux nuits.
J'ai parlé à Sabrina de mon incertitude le premier jour, et elle m'a confirmé que je pouvais annuler la deuxième nuit le lendemain.
C’est ce que j’ai fait (à temps), mais tout ce que j’ai reçu en réponse était la facture de DEUX nuits.
J'ai fait remarquer que je venais de passer une nuit par mail plusieurs fois mais je n'ai reçu aucune réponse de l'hôtel.
Après plusieurs rappels, j'ai également essayé de les contacter par téléphone à plusieurs reprises, mais soit je reçois le répondeur, soit ils raccrochent simplement.
Je me sens volé et très déçu de cette malhonnêteté! Futurs clients potentiels, soyez prévenus!
Nice location and nice rooms
Opinión escrita el 27 de Septiembre de 2018
We stayed here with a group of people and had a nice, big room with a four posted bed. If there is a remark to make, it is that the wooden floor made some sound when walking over it, but that was not so much of an inconvenience to us, but possibly for our neighbours. This hotel is certaintly recommended. The food in the restaurant was also ok.
Clean, Quirky and Resonably Priced
Opinión escrita el 23 de Agosto de 2016
Myself, wife and two of my sisters recently stayed here for a family wedding. Period residents which was clean, Eastern European staff were absolutely excellent but the native Germans would need to go on a customer training course, preferably run by American or Irish trainers but I can't say they were rude, just curt. I can't say how good or bad the food was, as we only eat at the wedding where the food good. Very unique setting and a nicely appointed, although the town might be a bit quite for some but a great base for touring the area.
Creepy, creaky but VERY clean!
Opinión escrita el 25 de Abril de 2016
Stayed here twice for 2 nights in April a week apart on a business trip to a nearby printers. On both occasions I had late flights so we got to the hotel late at night. The reception isn't 24 hour so our keys were in a coded box on the wall by the front door accompanied by the wifi code. We let ourselves in and found our rooms. The first time we stayed we were the only ones in the hotel! Letting yourself into a hotel is very strange to me! The rooms I had on both occasions were decorated old style but the second room I had was a four poster bed which was cool! The floorboards in the rooms creaked so loudly that I felt bad for walking to the bathroom. My first room was small but not cramped. The bathroom was quite big but the floor was slanted with a crack down the middle. The shower had no screen and I only had one pillow. But the room was spotless.
The second room I had was bigger but again the floors creaked! I had this ancient oven in the room which was held together by wire???? Again room was spotless. Breakfast was plentiful on both occasions. I can imagine the hotel in the summer would be lovely with the view of the castle. I'd recommend for a business trip as its the best hotel in this town you will find.
A good price / quality ratio
Opinión escrita el 4 de Agosto de 2015
The ideal hotel to stay if you visit the area. The hotel is housed in a castle and the rooms are well appointed, spacious and clean. The hotel has parking. There are some restaurants that offer dishes and regional wines around the hotel. Breakfast is varied and with quality products.