Best Western Big Spring Lodge

Wasn't up to my expectations. Heat was turned very high when i arrived. I noticed window was open so tried shutting and it wouldn't latch. Locks were busted. I feel the heat was pushed up to hide the fact the window was busted. I reported issue. The girl at the desk did her job well and moved our room. I was excited to see a jet tub in the next room. Went to take bath and the jets were broke. Wouldn't turn on. I ended up checking out early.

Whenever we are visiting the area we stay at the Best Western. It may be 20 miles out of the way but when it comes to the local hotels or other hotel/motel chains nearby it beats them all. Try to get a room facing the back- a lot quieter than facing the road.

We stayed for four nights in this hotel, Room 220. It was clean and everything was great except for the shower. The fixtures in the shower were not attached inside the wall so the shower head and tub fixtures extended from the wall and seemed to almost fall out of the wall. We reported it but nothing was done to repair it while we were there and nothing else was said about it. It is in a good location, convenient to town and to the restaurants, and the hotel sits across from a Denny’s which we took advantage of every morning. The “continental breakfast” included a sack lunch with an apple and a granola bar, with all the coffee, water, etc that you can drink. To say the least, this was not our idea of a “continental breakfast” (unless you were in a third world country). I fear the days of good hot breakfasts included with the room are never coming back - COVID is an excuse for poor choices now. I guarantee the prices will not come down to reflect the lesser service either. I still recommend staying here even though the days of excellent service are past.

Hotel staff was incredibly friendly, taking excellent added coronavirus precautions. Quite stay, felt like we were there all alone and felt at home. Room was extremely clean and comfortable. Had all your typical hotel appliances not cutting any corners. Bed was perfect, we had the king. I prefer soft, but too soft kills my boyfriends back, this bed was a PERFECT inbetween, comforter was a very comfy thin (clean) blanket instead of those thick bulky ones that seem like they are never really clean. I'd say hands down best hotel in the area hands down.

Staff was very kind and willing to help with anything. Rooms clean and modern. Hot water and good internet. Plenty of channels on the TV for the kids. Grab n go breakfast was good with limited cereal offerings in the lounge.