Jockey Club

First do your research this is not a hotel but a timeshare (no presentation), so things are a little different and with Covid they are even more so. This is a perfect place for longer stays, Due to it being basicly an apartment. It was great, The front desk described how to get to the parking and even which elevator to use and a short cut. The bad (and it could of been I wasn't paying atttention to well) was that although she said brown doors she didn't mention that the elevators were behind unmarked brown doors lol. Same with finding the elevator to the room from the Casino its hidden which we liked. The staff was pleasent on every encounter. We will be back and have already reccomended it to friends planning thier visits,

Great place to stay! Everyone was very accommodating and the room was spacious and nice. Great location on the strip with easy access to the cosmopolitan! Love the condo because of the kitchen with a fridge, microwave and stove! Coffee maker was a plus compared to other hotels that took them out!

I booked a room at the Jockey Club Suites through Southwest Vacations for my sister and myself. I wanted the guarantee of an immediate booking rather than waiting for 24 hours for each AirBnb owner to see if we were approved. We paid a higher price, but got a room on short notice. When we first arrived, we were happy to see that we could get early check in. However, once we entered the room, we saw that we were given a sub-par room that obviously hadn’t been updated since the 70’s. The headboard had a huge rip in it that they thought they could hide with a pillow. The dresser drawer stayed open permanently. The lampshade had disgusting stains on it. The carpet between the bedroom and bathroom was shredded. The sofa bed had such a thin mattress and weak springs that it felt like I was going to fall right through to the floor. My biggest complaint happened one night when we returned to our room after a show at approximately 11:45pm. When we entered the room, we heard the smoke detector chirping from a dead battery. I called down to the front desk and the woman who answered said she would send someone right up. After waiting over 30 minutes, I called again. I asked if we could be moved to a different room. She rudely replied that it wouldn’t be possible because we booked with a third party vendor. This woman responded that security would be the ones to help with that and she transferred me to security. Apparently, the first woman just ignored my request completely. The security staff member asked me “what kind of battery the smoke detector takes”. So, I had to climb on a chair and stand on the dresser to find out for him. After a “medical emergency” next door to our room, a security staff member finally entered our room. It was obvious that he had never changed a battery in a smoke detector before. I had to explain to him how to get the battery cover off. Finally, he put in a new battery, but it continued to chirp. He then radioed to another staff member who asked him how many smoke detectors are in the room. How does a staff member not know how many smoke detectors are in these identical rooms? He told the staff member in our room that they are connected, and if you change one battery, you have to change both. So, he changed the other battery and succeeded in making both smoke detectors start chirping in stereo. He told us he was going to go get the engineer to come up and fix it. He left, and I never heard from him again. After another 30 minutes, I walked down to the security office. The man in the office apparently thought the problem had been fixed. He apologized and said he would be right up. 20 minutes later, he entered our room and wiggled the batteries around with no luck. He then called another staff member for advice. In the end, after 3 hours, at 2:30am, his solution was to disconnect both smoke detectors and leave us with no functioning smoke detector in our room. I will NEVER return to a place that would rather put our lives in danger than move us to another room. Apparently, guests who book through 3rd party vendors are second class citizens who don’t deserve any consideration or safety. This place has the WORST customer service I have ever experienced, the most outdated, run down rooms and incompetent staff members. Don’t let the pictures fool you. You will not get a room like the pictures and don’t even think that you will ever get a room with a view of the Bellagio fountains. You will get a view of a concrete wall and an alley.

The location is the best part of the Jockey Club. The pool is not heated and has about an hour of sun per day. The access to the Cosmo pool is limited to 25 guests and ONLY Friday or Saturday not both days or any other time during the week. The room was large and had a nice view of the Bellagio fountains but was very dated and the toilet ran all night and there were 4 burnt out lightbulbs that we could not get changed for a week. The price was good for the location but you cannot use the amenities that are advertised.

What a horrible experience. My wife and I spent 5 days in Vegas on vacation. Early one morning, we were waiting for a breakfast reservation so we took a quick walk on the Strip from the Bellagio. We were approached but a guy who said he worked for the Las Vegas Tourism Board and that they were trying to help increase interest in Vegas for travelers. It seemed like he was selling something so we just kept walking. He walked with us for a while and explained that the Cosmopolitan just had extensive renovations and if we took a tour we could get some free gifts. I asked him what was the catch and he was honest that there would be a no-pressure timeshare presentation as part of the tour. He offered a 50 dollar visa card, 200 restaurant gift certificates, and 200 dollars in slot credit for 2 hours of our time. I figured what the hell, that's not terrible for two hours and he said just say no to the salespeople and they will leave you alone, that could not be further from the truth. We showed up for our tour in the morning. Just to get to their little offices, is a nightmare. Basically, the Jockey Club is a trashed, old Vegas resort on life support from the Cosmopolitan. It's essential enveloped on all sides by this beautiful hotel and the Jockey Club is cancer. I should have run out the door after we walked into this run-down "presentation room". It's bad. The trim on the floor and walls is falling down. We had a salesman that was actually very nice named Chandler. He was nice and down-to-earth. I told him we wouldn't buy anything but he said just hang out and watch the presentation. It's a pathetic, cultlike presentation. They have their salesmen trained to clap and comment during the presentation to try and sucker you in. It's a decent presentation actually but if you say you're not interested that's when the fun begins. We get to their deal lobby which is basically the breakfast room of any chain hotel, at least that's what it felt like. We got passed over to the sleazy, used-car salesman. Oh man, this guy was a piece of...work. He was condescending and arrogant. Their once in a life time price of $10,000 quickly gets erroded the more you say no. He tried his best but we would not budge. Then he turns to our salesman and blames him for not getting the sale. He said, "We've talked about this..." I cut the guy off and said that's not fair, he did everything right we just weren't interested in their offering. This guy finally left and we got the big gun and even sleazier used-car salesman. He was a complete jerk about the whole thing. I think they came down to $2,000 and but I still had no interested and by this time no amount of money would get me on-board with this sketchy company. Finally, we saw the light at the end of the tunnel. We met with the customer service guy, I wish I knew his name. He has a one-page survey to help them with their sales. I work in sales and I was happy to give my input. This guy was the worst of them all. After I told him why we weren't buying, he said, "Well you just don't understand this." I said I fully understand what's going on but I'm not interested. He then said, "Well you're not smart enough to understand this deal." I assured him my wife and I both have graduate degrees, we understand this game. After two hours of wasted, time the guy signs the sheet and we can collect our "prizes" and leave. I just want to say I prayed for this man and I'll leave it at that. The prizes are a scam. They give you the junk and tell you to get out. 200 dollars to Restuant.com which is worthless, 200 in slot credit to an equally seedy casino that will not honor winnings, and the 50 dollar vist, which actually did work but it's not worth your time. These people are mentally and emotionally abusive. I can see how people would get sucked in but if you tell them no they become some of the vilest, nasty people on the face of the earth. I don't know how these guys sleep at night.