Best Western Inn & Suites

Starting at

$ 123

TripAdvisor Review

Based on 493 review

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For the safety and welfare of our guests, we only offer a Grab N Go breakfast option at this time. Welcome to the Best Western Inn %amp; Suites! The Prime Outlets and Tanger® Outlets are just moments away from our New Braunfels hotel, and a big reason why many out of towners come here. Whether you w...

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Property Info

For the safety and welfare of our guests, we only offer a Grab N Go breakfast option at this time. Welcome to the Best Western Inn %amp; Suites! The Prime Outlets and Tanger® Outlets are just moments away from our New Braunfels hotel, and a big reason why many out of towners come here. Whether you want to cool off at Guadalupe River during the sizzling summer months or explore the possibilities at Schlitterbahn Waterpark, guests at our New Braunfels hotel know how to keep cool. A number of vacationing families and adventure seekers stay with us, and our friendly staff is all about making your ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and an indoo.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this apartment include complimentary wireless Internet accesPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and an indooPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and an indooPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and an indooTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and an indooTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and an indooTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this apartment include complimentary wireless Internet accesPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and an indooPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and an indooPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and an indooTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This hotel also features an arcade/game room and a banquet hall.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and an indooTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this apartment include complimentary wireless Internet accesTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless Internet access and concierge services. This Art Deco hotel also features wedding services, a televisiPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a heaPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a heaTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and an indooDon't miss out on recreational opportunities including indoor tennis courts and a sauna. This hotel also features complimentary wireless Internet access, a television in a common area, and tour/ticketPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and an indooPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and an indooTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Enjoy recreation amenities such as a golf course or take in the view from a rooftop terrace.Relax and unwind with massages and facials. This lodge also features wireless Internet access (surcharge), babysitting/childcare (surcharge), and gift shops/newsstands.Make use of convenient amenities such as a picnic area, barbecue grills, and a vending machine.Take in the views from a garden and make use of amenities such as wireless Internet access (surcharge) and a picnic area.Enjoy a range of recreational amenities, including an indoor pool, a spa tub, and an outdoor tennis court. This hotel also features complimentary wireless Internet access, concierge services, and babyPamper yourself with onsite massages or enjoy recreation amenities such as a nightclub. This hotel also features complimentary wireless Internet access, wedding services, and tour/ticket assistance. HMake use of convenient amenities such as a picnic area, barbecue grills, and a vending machine.Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and a television in a common area. This hotel also features barBusiness center

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    215

  • Very Good

    123

  • Good

    81

  • Reasonable

    40

  • Bad

    34

Travelers profile
  • Business

    61

  • Couples

    115

  • Solo travel

    14

  • Family

    217

  • Friends getaway

    40

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Old and smelly

Reviewed 1 november, 2021

The only pro about this hotel was that it was close to where I needed to be. Definitely one of the older hotels. The room smelled moldy and musky. The floors were sticky and the bathroom had mildew. The pillows and the bedding were very uncomfortable. I had rewards voucher from previous stays, that they wouldn't accept. The room was over priced, even with being a rewards member. The only reason I chose this hotel was because of the vouchers. If I would have known they weren't going to be honored, I wouldn't have stayed here.

mistiqueyes1969

Nice stay, good hotel

Reviewed 24 october, 2021

Check in was quick and easy. Room was clean. Breakfast options were more than adequate. Did not use housekeeping services. Stayed three nights. Check out was also quick and easy. At this price point and considering COVID restrictions my expectations were more than met.

Mike H

Awful experience

Reviewed 22 september, 2021

Gentleman who checked us in was so rude. My wife made the reservation through an online reservation site so I had her cc when I went in. The gentleman told me that only the person who made the reservation could check in. I explained that my wife is disabled and her mother died the night before. He said “okay, then show me your ID and then I’ll reject it because you’re not the right person.” This guy is a real piece of work. Doesn’t belong in the hospitality business. The our TV remote didn’t work and needed a screwdriver to get the batteries out so I took it to the front desk and the guy was gone. The courteous young lady said that it would be just a little bit because she didn’t know where the screwdriver was. I said okay and that we were going out for a bit and would pick it up on return. She we got back I went in and the same gentleman as before hands it back and says “nothing is wrong with it”. I ask him to just put a new battery in it for me please, and he refused. So we get back to the room and you can now change the channel, if you stand within a foot of the TV. We also had reservation for a jacuzzi room. This guy refused and said that we had paid the regular room rate. I didn’t argue since we were leaving soon. If we ever darken the door of a Best Western again it will be too soon. When my wife made the reservation, I told her to get a Holiday Inn Express, my go to. They are always friendly and courteous and the customer is always right.

940wallym

Never stay with this company again

Reviewed 13 september, 2021

The entire experience from beginning to end was the biggest waste of money for a birthday weekend. The staff was rude and not helpful in any way. The rooms are disgusting. I tried two different rooms and they were equally as awful to each other. The smell is unbearable, there was a poop or blood stain on the wall, there was left over food trash behind the entertainment center, the doors did not lock properly, the bedding was wet and each room smelled like mildew.

Leah H

Old but clean

Reviewed 30 august, 2021

The clerk who checked us in was not very customer service savvy. Seemed bothered by our presence. Asked for additional bath towels because we wanted to shower before going out and knew we would want to shower before bed. The towels wouldn’t have time to dry in between. We were told there were none. Saturday we stopped at the front desk and asked for towels and wash cloths and we were told that we had to return the used towels first. We did so and the woman at the desk had towels ready for us but said she needed to grab wash cloths. The young man who checked us in the night before was there and went to get cloths. He returned and said there were none. I expressed my displeasure and the woman told him they were in the dryer. He returned with 1 wash cloth. I said you have to be kidding. There are 2 of us. He very rudely told me there were no more. He said all hotels are experiencing a towel shortage right now. I asked how that could be true when the parking lot was half empty. He turned and walked away. The woman came over with an additional wash cloth and apologized for his behavior and attitude. The hotel is clean but needs updating. The decor is 30 plus years old but it’s functional and we weren’t too bothered by it. The mattress was only 3-4 inches thick and you can feel every spring. We got over that as well. The e and lack of necessary items was inexcusable. I would understand if this were a cheap no name hotel but we paid almost $200/night at a chain that is recognized around the world. The owner obviously isn’t spending anything on the things he/she should be. Stay away and go to the hilton or comfort suites right next door.

rangerscouple06