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**Property Location**.Located in New Braunfels, Econo Lodge Inn & Suites New Braunfels is within a 10-minute drive of Schlitterbahn New Braunfels Waterpark and Resort and Landa Park. This hotel is 2.3 mi (3.7 km) from Comal River and 3 mi (4.8 km) from Christus Santa Rosa Hospital New...
More about the hotel**Property Location**.Located in New Braunfels, Econo Lodge Inn & Suites New Braunfels is within a 10-minute drive of Schlitterbahn New Braunfels Waterpark and Resort and Landa Park. This hotel is 2.3 mi (3.7 km) from Comal River and 3 mi (4.8 km) from Christus Santa Rosa Hospital New Braunfels. Distances are displayed to the nearest 0.1 mile and kilometer. .Lake Dunlap - 0.7 km / 0.4 mi New Braunfels Conservation Society - 1.4 km / 0.9 mi New Braunfels MarketPlace - 1.5 km / 0.9 mi Museum Of Texas Handmade Furniture - 1.5 km / 1 mi Faust Street Bridge - 2 km / 1.2 mi Local hospital - 3.7 km / 2.3 mi Comal River - 4.2 km / 2.6 mi Brauntex Theatre - 4.3 km / 2.7 mi Schlitterbahn New Braunfels Waterpark and Resort - 4.5 km / 2.8 mi Prince Solms Park - 4.7 km / 2.9 mi CHRISTUS Coushatta Health Care Center - 4.8 km / 3 mi Christus Santa Rosa Hospital New Braunfels - 4.9 km / 3 mi Gruene Hall - 5.2 km / 3.2 mi Landa Park - 5.5 km / 3.4 mi Texas Ski Ranch - 10.1 km / 6.3 mi .The preferred airport for Econo Lodge Inn & Suites New Braunfels is San Antonio Intl. Airport (SAT) - 45.7 km / 28.4 mi. **Rooms**.Make yourself at home in one of the 50 guestrooms featuring refrigerators and microwaves. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.**Business, Other Amenities**.Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Planning an event in New Braunfels? This hotel has facilities measuring 400 square feet (36 square meters), including a meeting room. Free self parking is available onsite.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
TripAdvisor Rating
Based on 58 reviews
Travelers rating
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BAD CUSTOMER SERVICE
I called to make a reservation for an employee. When our employee got there after work at 4 am the guy at the front desk was charging him a $50 deposit. So the employee called a manager and the manager was trying to give him a cc over the phone and the guy was telling him that it had to be CASH. So I called the next day to ask about this deposit cause I paid with our boss's cc over the phone and why were they charging him the $50 Deposit and the guy goes off on me and telling me that I was yelling at him when I was speaking correctly but he was the one yelling at me and I asked his name he said that he did not have to give out the info so I asked for the managers name and he said that he did not have to give me that info either. I told him for him being that way he was in the wrong business. (bad customer service) He told me he was in the correct business. So I asked him why he was yelling at me he said that he was sorry if he was speaking to me incorrectly so I told him hold up its ok for you to speak to me that way but not for me to speak to you the way I speak. Just from the beginning he went off me. I would not recommend staying there. He just wanted to pocket those $50 bucks. He sounded like he was mad for our employee showing up at 4am also.
Not happy
The first couple nights were no issues. On the third night my husband and I had an accident ended up in the emergency room came out to the room rather late wanting to take a shower and relax. Came into the room to find that housekeeping had not come into our room no clean towels and my room is messy and the trash had not been thrown out. When I went to the front desk to ask for towels and ask why my room had not been cleaned the lady looked up in the computer and said my room have been clean which it had not and I have pictures to show what my room looks like when we return back that evening. The next morning I woke up and the light was out in the shower. I called up to the front desk and ask for like to be replaced and was told that the manager had the lightbulbs that they were not on the premises and she was not sure if the manager was coming in today. I advise that I was not willing to take a shower in the dark. I was informed that I Would be able to go 2 floors down to take a shower. I refuse that as I’m not staying in a dorm. So I had to shower in the dark. When I called up to the front desk the lady on the phone kept repeating everything I was saying to somebody else that was there. Then she put the other person on the phone that person told me that there was nothing that they could do that I can call back on Tuesday. Mind you this was Sunday morning. She told me that she was not even on the clock yet to be dealing with me. Front desk then called back up to my room spoke with my husband and told my husband that my room wasn’t clean because the do not disturb sign was up on the door. My husband and I have never used the do not disturb sign on our doors while traveling as we like to have clean towels daily. So staff was contradicting themselves by saying that my room was clean and then coming back in sane my room wasn’t clean because it do not disturb sign was on. Very poor customer service the staff was useless to me at this point. My husband and I were planning on staying at the facility another night and decided not to because of this customer service that was received or not received however you want to look at it. I will never be staying at this facility again. Below are pictures of my room when I got back on a Saturday night.
Reserved a king-size, I got a queen/full in a conference(?) room
I figured they had overbooked and this was all that was left.. The room was "odd", large, had a white board, with writing on it, no closet, big fluorescent lighting, hooks on the wall. I complained about the non-king bed in the morning, they said they had "upgraded" me!?!?
WHAT NO COFFEE MAKER IN ROOM!
I never have stayed in a room that didn't have a coffee maker in it. Little sketchy area and restaurant next to it was "just" OK. Hard to find from Google maps. Front desk person was helpful. Ice machine was far, far away.
Good value for price
An older property, this hotel has kept up with the times. The rooms are modern, clean, and comfortable, with in-room fridge, microwave, iron/ironing board, & hair dryer. The location is excellent, right off I-35, but set back one block, so there's no highway noise. There's a small pool. The WiFi is sufficiently strong, but spotty. We were pleased to have a clean and comfortable place to sleep for three nights at under $200.