AC Hotel New Orleans Bourbon/French Quarter Area

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$ 226

TripAdvisor Review

Based on 461 review

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The AC Hotel New Orleans Bourbon is a 3 star Classic style that prevails at this Art Deco business-district hotel. The hotel is centrally located, just 2 blocks from the French Quarter and within walking distance to New Orleans most popular attractions. The AC Lounge serves cocktails and small plate...

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Property Info

The AC Hotel New Orleans Bourbon is a 3 star Classic style that prevails at this Art Deco business-district hotel. The hotel is centrally located, just 2 blocks from the French Quarter and within walking distance to New Orleans most popular attractions. The AC Lounge serves cocktails and small plates daily with weekly events such as Music Mondays and Wine Down Wednesdays. A variety of business services are available, including a 24-hour business center, a conference center, 4 meeting rooms, faxing, copying, and printing. WiFi is complimentary. The AC Kitchen and AC Lounge are on hand for break...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Business Facilities / Facilities
Meeting Rooms
several
Elevator
Reception services
ConciergeLuggage storage
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourContactless check-out availableEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourIndividually packed meals availableEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourIndividually packaged meals available for breakfast24 hour receptionIndividually packaged meals available for dinnerEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourDry cleaning / laundry servicesWheelchair access (there may be some limitations)Fast check-inIt is not possible to guarantee the absence of noise in the roomsEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourThe use of a mask is mandatory in the establishmentSmoking areasReception with wheelchair accessIn-room accessibilityContactless check-in availableEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourMultilingual teamQuick checkoutShower room adapted for wheelchairsBreakfast available (surcharge)Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourWheelchair accessible bathroomEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sDon't miss out on recreational opportunities including a sauna and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this lodge include wireless Internet access (surcharge) and a fireplace in the lobbyTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this Colonial bed & breakfast include complimentary wireless Internet access, concierge seTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Relax at the full-service spa, where you can enjoy massages. After a day at the private beach, you can enjoy other recreational amenities, which include a 24-hour fitness center. Additional features aTake advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Getting to nearby attractions iTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and a picnic area.Relax on the private beach or enjoy other recreational amenities such as an indoor pool and a spa tub. Additional features at this motel include complimentary wireless Internet access, a picnic area, Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as an attached winery, an outdoor pool, and an outdoor tennis court. This farm Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a steam room. Additional amEnjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This Art Deco hotel also features complimentary wireless Internet access, concierge services, an

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    242

  • Very Good

    117

  • Good

    58

  • Reasonable

    22

  • Bad

    22

Travelers profile
  • Business

    77

  • Couples

    134

  • Solo travel

    17

  • Family

    74

  • Friends getaway

    90

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Inaccurate Billing

Reviewed 21 november, 2021

New Orleans Incorrect Billing, Dirty Room & Rude Staff 818871418 I booked this room directly through Marriott and was initially delighted with a price of $167/night quoted by Marriott's central booking agent. That was the END of my delight. I was immediately charged $276.39 for the first night. I called the hotel directly and spoke to Front Office Manager Rita Buie. She made it all so much worse by threatening to cancel my reservation. Apparently threats are the way to handle guests that have been lied to and then robbed. I asked her not to do that. I had no time left to find a suitable alternative. Upon arrival, I was greeted with a room that was covered in dust, with a bathroom door that would not close properly and a $5.99 chilled bottle of "wine" that apparently served as an apology for the $100+ overbilling on night one. I was not impressed. I waited to speak to Ms. Buie several times at the front desk but those other guests waiting to complain about their inaccurate billing led to long lines. The best I can tell, nothing was done for those guests either other than issuing empty apologies. After returning from my trip,, I even called again to give another chance to make this right. I left a message for the Operations Manager, Mr Hopper, who did not see fit to return my call. You can always buy a nice location for a hotel but you cannot as easily hide that you are a bunch of TH****S.

178dustanb

Perfect location, amazing staff & amenities

Reviewed 6 november, 2021

As a Platinum Elite lifetime member and a business traveler my first choice is always Marriott, but I have a special fondness for the AC brand. In particular the front desk staff were not just professional, but truly displayed a level of hospitality and helpfulness that will keep me coming back. This hotel is in a perfect location to meet both the business traveler and tourist needs. Walking distance to great entertainment, historical sites and the convention center.

A3038VLdianew

Terrible Customer Service

Reviewed 5 november, 2021

This hotel has the absolute worst customer service. We were told we’d get an exterior room upon check in, but needed to wait an hour and they’d call us when the room was ready. They never called. We came back on our own and the room we were given was interior, with a window that looks at an air shaft. When we asked for a different room, they said we could have one the following morning, and they’d call us. However, in the morning, no one called us and when we asked about it, they said “no, the person who promised you that shouldn’t have”… they went on to aggressively provide excuses about Halloween Weekend and weddings at the hotel; then if they didn’t have a room to offer, they shouldn’t have. After a few more hours, we finally got a new room with a that looked to the outside (who would have thought this would be something you have to beg for). The next day, no one serviced the room, even though we requested it in the app. The following night a couple literally fought for hours, screaming and banging on the walls (a woman literally screaming and crying “help!” Continuously at the top of her lungs); we called the front desk to make a noise complaint, but the fighting continued for hours. The final morning, I requested towels at 7am (since our room was never serviced the day before), at 8:45, I made an additional request-at 10:45 they responded, AFTER we had checked out saying they’d be up soon. I understand being busy, but these big weekends should be planned and staffed for. Most importantly, it’s not the customer’s fault that the staff makes empty promises. We will NEVER be back!

kathryncongdon

Great rooms and staff

Reviewed 4 november, 2021

Our experience with the staff was awesome. The building is beautiful, and obviously older. As such, you have the winding, some times confusing hallways, and things seem to be well maintained. Even with historical looking windows, the rooms are very modern, and well maintained. If you use the valet, make sure you leave a bit of extra time to get your car.

JamesLeo1104

Dave Chappelle Show

Reviewed 30 october, 2021

Near everything and food was good. Staff was great, friendly and helpful. Room modern and clean. Room has great space and love the bathroom. Who Dat nation owes me nothing. Quite a few places are walking distance

Connector576328