Based on 276 review
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This modern hotel is located on the famous Canal Street, in the heart of New Orleans. It is only a short distance of the French Quarter. Hotel's facilities include a comfortable restaurant and conference facilities. Guests arriving by car are able to make use of the hotel car park. The welcoming rooms include an en suite bathroom and a double or king-size bed. All rooms are fully-equipped as standard. The hotel has a heated pool in the garden in addition to a sun terrace. Guests may make use of the hotel's health club with a steam room and gym. Shula's: America's Steak House, one of the top fi...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tour
Hotel is ok, but beware of parking
Reviewed 30 november, 2021
We stayed at this hotel over the Thanksgiving holiday 2021, while we visited family in the area. The hotel itself is good. The lobby is small, but I think that's to be expected being a hotel downtown without a lot of room to work with. The hotel staff was courteous. The room was comfortable and clean. We received fresh towels promptly upon request. There was a room off the lobby for breakfast, but I believe you have to be a gold member or above to get it included (please don't quote me on this). The valet service is $49 per night plus tax. I thought that was outrageous. One of the valet personnel told me this rate was very "comparable for the area". I would suggest you research the parking lots close by that are much, much cheaper if you want to save a dollar or two.
One of the best hotels in NOLA!
Reviewed 14 november, 2021
This hotel is beautiful and clean. The ambience is nice, the club room is outstanding. There’s a second floor in the club room where there is a pool table, books, music, and places to meet. The staff is outgoing and very accommodating. If you are a platinum level or higher they honor every premise that Marriott keeps its promise to its members. This is one of my most favorite hotels I’ve stayed at in years! I highly recommend this hotel and if I’m ever back in New Orleans this is where I’ll stay!
Another Marriott disappointment
Reviewed 23 october, 2021
We splurged on the JW brand toward the end of our family trip, assuming that as one of their flagship brands, it would be excellent all around. But it has gone downhill just as the Marriott Courtyards have; all the more annoying because the tariff is so high. ($49 a night for valet parking, and there's no other option available. Just as a for instance.) We realize they've all cut back on services, but for a JW Marriott to have ZERO breakfast? Not even a self-service bar with some packets of oatmeal? We were told that we could pay a fee and register for breakfast, but not knowing what it would be (breakfast bar? self service? yogurt, oatmeal, toasted waffles?), we declined. The lovely woman in guest services then suggested a local eatery, fortunately. Room service? On weekends, 3pm-9pm. At a JW Marriott. The room felt very clean, but the air conditioning system was annoyingly out of date - no way to only have the fan on if you didn't also want air conditioning or heat. During these times, we would have liked to see some sort of air cleaner in the room, or at least something about steps they'd taken for hygiene, but there was nothing. The menu, such as it is (basically bar food), was only available on the television. What do you do if you're blind? There was no option to read it aloud, and many "readers" don't work with televisions. There was no close captioning. This is a serious oversight. I called for an actual physical menu but there are none. When we checked in, we were not asked for proof of vaccination (though the next day, with a different check-in person, a couple within earshot were asked). We were also told "There's an ice machine on every floor", but the bellman (Tim, who was lovely) informed us most had been removed, and they were now only on two floors. Good things - room was very very clean, and we managed to get an early check in. The staff were lovely. We had a standard room and there was a Nespresso Pixie available, which made my wife very happy. Ice machines worked. Shower was great, bathroom amenities also very good. Bellmen, valet parking all notably nice. But some outlets didn't work. The young "engineer" who arrived when I asked if the thermostat could be set to fan only, kept insisting that it worked fine because it would cool and heat - "See? Just push this." He was nice enough, but the assumption that after staying in hotels 100+ days a year for decades, I didn't know how to work a thermostat, really grated. They did bring us a box fan, which we appreciated, but a filtering system would have been better. We would not stay here again, or recommend it, sadly. As excited as we were to stay in a luxury hotel, this wasn't it.
Amazing, Welcoming service
Reviewed 1 october, 2021
We were booked for 4 nights at the regular Marriott on Canal Street. We stayed the first night, but there was construction to repair water damage and mold (from Hurricane Ida) just outside our room , so we switched to the JW Marriott. We need a true accessible room and those are getting harder to find last minute. To the rescue were Arielle, front desk, and Al, bellman. They truly worked as a team to make sure they found a room that not only physically worked for us, but also included the amenities anyone would want— a high floor, a nice view. And to top it off, they were able to make sure that our family, who is coming to meet us, could be in the room next door. I know that maybe doesn’t sound like a lot, but it took so much work and both Arielle & Al handled it all so cheerfully and we felt so welcomed. JW Marriotts are known for their beautiful accommodations, but with any hotel stay, it’s the people that truly make the difference. I hope management appreciates the truly dedicated team members they have in both Arielle and Al.
Friendly staff, clean room but executive club a disappointment
Reviewed 24 august, 2021
We are currently staying at the hotel and we wish that the Executive Club was not an option when you go to book during this time. For the extra amount of money we spent on it, we would have rather gone out to breakfast, than bringing the limited breakfast back up to our room. In addition there is nothing else being offered for the extra money you spend. However, the staff is friendly, the room is clean and it’s in a good location.