Royal St. Charles Hotel

Starting at

$ 116

TripAdvisor Review

Based on 2064 review

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Property Location A stay at Indigo New Orleans French Quarter, an IHG Hotel places you in the heart of New Orleans, steps from Canal Street and Royal Street. This hotel is 0.2 mi (0.3 km) from Bourbon Street and 0.3 mi (0.5 km) from Harrah's New Orleans Casino. Distances are displayed to the neare...

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Property Info

Property Location

A stay at Indigo New Orleans French Quarter, an IHG Hotel places you in the heart of New Orleans, steps from Canal Street and Royal Street. This hotel is 0.2 mi (0.3 km) from Bourbon Street and 0.3 mi (0.5 km) from Harrah's New Orleans Casino. Distances are displayed to the nearest 0.1 mile and kilometer.
- Canal Street - 0.1 km / 0.1 mi
- Royal Street - 0.2 km / 0.1 mi
- Bourbon Street - 0.3 km / 0.2 mi
- Decatur Street - 0.4 km / 0.2 mi
- Audubon Insectarium - 0.4 km / 0.3 mi
- Harrah's New Orleans Casino - 0.5 km / 0.3 mi
- Lafayette...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Acrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentEmployee temperature is measured frequently24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)Coffee / tea in common areasReception with wheelchair accessIn-room accessibilityIlluminated path to the entranceMultilingual teamShower room adapted for wheelchairsBreakfast available (surcharge)Wheelchair accessible bathroomTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hostal include complimentary wireless Internet access, tTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baDon't miss out on recreational opportunities including a sauna and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and Free self parkingPamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Pamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake time to pamper yourself with a visit to the full-service spa.Pamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake time to pamper yourself with a visit to the full-service spa.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Free tea bags/instant coffeePamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this Colonial bed & breakfast include complimentary wireless Internet access, concierge seTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Relax at the full-service spa, where you can enjoy massages. After a day at the private beach, you can enjoy other recreational amenities, which include a 24-hour fitness center. Additional features aTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this motel include complimentary wireless Internet access, wTake time to pamper yourself with a visit to the full-service spa. Additional features at this guesthouse include complimentary wireless Internet access and ski storage.Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and wedding services.Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleElevator

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    844

  • Very Good

    668

  • Good

    351

  • Reasonable

    115

  • Bad

    86

Travelers profile
  • Business

    203

  • Couples

    796

  • Solo travel

    112

  • Family

    388

  • Friends getaway

    455

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

BED BUGS/SOILED MATTRESS

Reviewed 8 september, 2020

BED BUGS/SOILED MATTRESS!!! I had woke up with itchy bite mark on my thighs and told the front desk. We went up to check the bed but I was asked to leave as the maintenance guy took off the bedsheets to investigate the issue. It was clear why I was asked to leave because underneath the multiple layers of bedsheet they used it to hide a soiled mattress. It was old, stained brown, bodily fluids. I was horrified and angry by this point and I ask for a different room. The front desk then gives me a room that hasn't been cleaned. This made me even more upset so I just wanted a full refund and no longer wanted to be at the hotel. They would not give me a refund and told me they would call the police on me if I didn't leave. On top of that the maintenance man argued with me for taking the sheets off. This was the worst experience at a hotel ever. I still have these rash on my thighs from sleeping on a soiled mattress. Who know what kind of diseases could have transmit to me so I am going to see my doctor today to get checked out. I urge customers to not stay at this filthy hotel and to always check your mattress before you sleep.

paulkS1349FG

Stay was terrible

Reviewed 3 august, 2020

There was no room service, no appliances in the room except for the coffee maker and it was dirty. Key cards kept freezing, telephone in the room was not working so we had to keep going downstairs when we needed something. We had to keep asking for towels and the receptionist was rude.

Adventure697088

Not great but good location

Reviewed 26 july, 2020

No one came to clean the room, change the towels, or take out the trash during our entire stay and we were there for four nights. Receptionist has to let you into the building and we were locked out in the rain for a while because no one was at the front desk. Hotel is in a really great location though and is walking distance from a lot of things including bourbon street.

saragK8610KO

A Great Experience

Reviewed 31 march, 2020

Recently spent 8 days at the Royal St. Charles for Mardi Gras. I can only report great things about my visit. From the time you check-in to the time you leave. the staff at the front desk is fantastic. They are very personable and are on top of all situations. Cierra, Kadeem, Keianna, Kristelle, Jim along with front desk manager Da'shana are first rate. The hotel is located in a great location. Right on the parade route and only feet from Canal Street and the French Quarter. The hotel is immaculate. The room was extremely clean when I arrived and was refreshed daily by the cleaning staff. Thanks Royal St. Charles Hotel and fantastic staff for making an 8 day stay memorable. Hang in there with all that is happening in New Orleans today. The city and it's residents are tough and resilient and better days are ahead.

wseth2

Bad experience

Reviewed 31 march, 2020

This is the first time a made a bad review of a place. But this hotel have a very unacceptable front desk service. Two woman’s on the front desk was very arrogant and give me a terrible service. I have 4 rooms booked and they were mad, because? I don’t know. The rooms are ok, the cleaning service was good. A man at nigh on front desk was friendly. The hotel have a great location, near Canal Street and Boubon St. At the check out .... surprise!!! they charge more things, son I pay $240 (4 rooms) more for that surprise charges and again bad service. I really have a bad experience on the Hotel.

Mariel L